Basically everything but what stands out to me is the beautiful craftsman/oriental interior, the woodwork floors and furniture. It is designed specifically only for this hotel at the time when this was the highest standard for quality. And it has always been well maintained and respected. The art is primarily old original botanical and fauna prints that are lavishly framed to match the interior design. It’s stepping into a museum piece from a different era of unique quality.

Location but what can you do about that?

It’s a good place to stay and close to all the places where I have meetings

The staff were very accomodating. I have to leave at night and be back in 30mins. Since they have a popular restaurant (which serves great and affordable food by the way), the parking spot (no reservations) will be immediately taken by other customers once I get back. When I got back, the guard cleaned up a part of the basement parking where I can park my car. I thank the guard for doing that or it's gonna be a hassle waiting outside until a parking spot becomes available (leave your car along the sidewalk and your car will be towed). The staff are also very accomodating. The food is great and affordable, and the food preparation was fast. The price is reasonable given that they are in Makati City - A prime location. The room is okay, no complains.. The bathroom has complete toiletries and there is a bath tub which also serves as your shower area but the shower curtain smells a bit - could have been better. I requested to check out after midnight and they are okay with it.

Nothing in particular. I can say that my overall stay is pleasing. :)

We like the location very much. The service was wonderful. Staff were nice and attentive. Our room was always cleaned and we were provided with things we needed. Staff were prompt to respond to us when we requested or needed something.

Toilet paper holder came off from the wall and also the bar soap rack; just needed to be glued. We were in room 512. It wasn't really major, but helpful for next occupants.

It was surprisingly empty. A Japanese Inspired hotel. Pleasant overnight stay with very accommodating staff. The room was clean and it had a very welcome bathtub. Something not seen in many higher priced hotels I have stayed in. The Swimming pool was cool and refreshing. The breakfast included was good. Omelette or Egg sausage and toast. Understandably there was no buffet as there weren't enough guests to warrant one. Food would just go to waste. Overall 9/10

Nothing

The staff made sure to personalize their service and how the dealt with each traveler. I stayed for 4 nights and on my first day, the staff at Coca Cafe served me coffee and I requested for milk on the side. They have been serving my coffee the same way, specific to my request since that day. The staff is thoughtful and make you feel welcome and comfortable throughout. Good value for money! I loved the art deco interior plus their in-house restaurants, especially the Japanese restaurant, were exceptional. Wi-Fi was speedy, I was able to do my work with no issues. Front desk is very responsive and takes care of your every need.

There was some noise, but nothing that was too bothersome. It would be nice if the Ala carte breakfast can be served in the room. Other than that, I enjoyed my stay and I will be back.

The authentic Japanese restaurant on 2nd floor, my requests were accommodated, the amazing waitress at Coca Cafe on April 4 breakfast time who was so kind and helpful, the kind guards Lobby smelled good, no stinky smell

Bed could be improved and pls add enough bubble bath or bath gel for the bath tub. Crispy bacon was not crispy. Nevertheless, a great stay.

Nice historical hotel, very kind and professional staff, my room was comfortable and clean. Location is ok.

I had to wait over 30 min for the hotel car to pick me up from the airport. The hotel did send me the info regarding the price pick up car. At the time of booking I didnt realize that the hotel charges were outrageously expensive compering to a regular taxi. My advice to other travelers: do not order the hotel car, use the regular taxi.

the food in the restaurant was good the staff are kind and hospitable the place is clean the ambiance of the place was good, especially the nice live/real plants insideThis is good location within Manila suitable for a business meeting, using their facilities

the bed is so hard the room air conditioner is too noisy the soundproofing from the outside noise is terrible (you could hear the outside noise from the cars) the pillows and blankets (bed linen) are looking tired and can smell it as well the bathtub/shower is too high to climb into, for short people the room that I stayed in is not appropriate for physically impaired people, as there are no railings

clean, good WiFi, good location close to the airport and helpful staff

- mattress was really old uncomfortable, it needs replacement - breakfast was not buffet but just one dish of our choice