Quiet location, but easy to reach, stores and restaurants close by. The room was spacious, quiet, modern, well equipped, it even had a kettle and tea/coffee. Hairdryer didn't work properly, but they got us another one in a few minutes. Staff very kind and helpful. We didn't try the breakfast, but the food in the restaurant was excellent.

Windows only facing the inner yard, the glass door, unreliable wifi, only 1 chair, not enough closet space, no space in shower for toiletries. Some of these could be improved, but didn't affect my overall rating.

Staff were super friendly and helpful. The hotel is lovely and quiet. The room was spacious and clean and there are tea and coffee items in the room. Room was cleaned daily and fresh towels provided. The onsite restaurant was really nice and the service was really friendly. Breakfast was good and the evening meals are really great. Thank to all the staff for making our holiday one to remember. We will defiantly book again when we return for a 2nd visit.

I could not find fault at all.

The room was amazing and spotless. Excellent choice of food for breakfast, lovely evening meal. Beautiful bathroom. Water, tea and coffee provided. Staff very friendly.

However, during my stay in hotel one of the male staff came in to my room without even knocking. I was frustrated and shocked. The staff knew that I’m in the room because he checked that room earlier when I arrived. I was traveling for a long time and wanted to have a rest. The receptionist told me that they will sort out this situation but they hadn’t heard anything about it.

The hotel is clean, the staff is welcoming, and the restaurant offers a diverse selection of food and beverages. The location is semi-central, but there are excellent tram connections to most of the city's attractions.

A downside is that some rooms have glass entrance doors, and despite the thick curtains, some light from the hallway still seeps into the room. Also there is no other window, only the glass door

Very classy establishment, great food, and drink selections. Amazing staff, very friendly, very helpful and informative, superb English language skills. Very comfortable beds, and well equipped bathrooms, will definitely stay here again, and will recommend to everybody.

Everything was great. If I had to be picky, I would say that we were woken occasionally by a barking dog. I'm not sure if it was a neighbouring building or in the room of another resident.

Location was in a nice quiet area but not too far from shops, restaurants and transport. You could also walk into the main part of the city if you wanted to. Staff were lovely, especially Michael and Karina, who were especially helpful. The hotel organised our airport pickup and drop off and our trips to Auschwitz and the Salt Mines. Food was decent and the drinks were good.

Would have been good if they did bed & breakfast rates, rather than room rates and breakfast separately.

Breakfast was great no faults there. Everything was seamless. Staff were helpful and polite.

The pillows are way too big and uncomfortable should have another option in the wardrobe for a smaller pillow for side sleepers. The rooms were not really sound proofed well. Perhaps a curfew for music to prevent other guests causing a nuisance.

Fantastic little hotel with a really unique set up. The restaurant was fantastic and the room was incredibly clean and comfortable. The staff all were incredible and made you feel very welcome. The location was fantastic with only a 15 minute walk along the river to Krakow Castle, I was only there for the day and able to stop by almost all of the key landmarks. I’m not one to usually write reviews but the place was so good I had to make an exception. I really would recommend staying here to anyone.

Nothing.

Fantastic staff on reception, always happy to help and advise, and always with a smile on their face, as were most of the staff there. Great choice at breakfast. Lovely evening meal, probably better then local restaurants, and competitively priced.Lovely modern rooms with everything you need. Free safe deposit box. Super transport links.

One or two of the staff looked a little miserable and were less than accommodating. Breakfast wasn't always replenished when it ran empty. One of our rooms had a horrible smell intermittently, reception requested housekeeping to address it, but can't say whether it was as we were going home.

Lovely modern,fresh, clean rooms. Comfy beds. Maid every day with clean white towels when required. Nice breakfast and friendly helpful staff

They definitely need a better toaster for breakfast. One that can take more than 2 slices at a time. Also a better coffee machine. It needed the water filling up constantly, and then the milk part stopped working, so it would only make black Americano.