The staff at the Aiden were exceptional: Friendly, spoke perfect English, gracious, professional and thorough. They even went above usual service and followed up on requests. I made a mistake booking my departure date through a third party app and they helped me cancel the last night that I didn't need and get a refund, even though the reservation was pre-paid. I've never experienced that level of customer service before. While the location wasn't walking distance from the fun parts of the city, and the room was relatively small with no real view, and there were no amenities in the room (e.g., no shower cap) I'd stay there again for the service. There's a convenience store right across the street and easy parking on the property. Shower was great with lots of hot water and overhead and wand.

Location wasn't walking distance from the fun parts of the city, and the room was relatively small with no real view, and there were no amenities in the room (e.g., no shower cap, no slippers, no toiletries kit).

The hotel has really beautiful interiors. The room's design is very well-thought-out and everything has a function. Double-railed blackout curtains do not let any light inside the room, so you can sleep without interruptions in an extremely comfortable and long (it doesn't happen often with me being 190cm) bed. The sound insulation is on a very high level, and you can barely hear the doors of other rooms closing. Parking is also very convenient.

shower gel dispenser was empty when I arrived

Excellent hotel which exceeded our expectations. The room we stayed in was spacious and beautifully appointed, with comfortable beds, ample cupboard space and a large and modern bathroom. Breakfast was very good with enough choices of different kinds of food. The location is quiet, within easy walking distance to the Manufactura complex and the city centre. I would highly recommend the hotel for a visit to Lodz.

None.

Beautiful new hotel – spotless, well-maintained, and with spacious rooms. The air conditioning and ventilation work perfectly, making the stay very comfortable. As the hotel is still new, it’s pleasantly quiet, though the breakfast selection is a bit limited. I appreciated being able to park my car right on the street in front of the hotel, with free parking over the weekend

Really big room, everything was setup great, nice building as well in the center of the city, good access to everything

The access from the main road was locked and you needed to use the entrance from the parking lot which was a bit weird. We did not receive the wifi password and did not even bother as the wifi signal for the room was very bad.

the hotel is spacious in terms of parking, corridors, especially the rooms. excellent complete breakfast and if you wanted something else you could ask. Location within walking distance of the MANUFAKTURA. Great parking place Conclusion worth repeating

is not as negative but the entrance of the hotel is not easy to find (not noticeable 123 times)

Room was pristine, the furniture did not feel cheap, overall room was comfortable. Bathroom equipped with everything that's needed.

The room was on floor 0, therefore for privacy curtains had to be closed most of the time. But exactly the same room is on other floor too, so request other than floor 0, unless you don't mind the stares.

Good location, spacious room and bathroom.

The windows of my room on the 1st floor faced the street. In the morning it was very noisy because of the cars passing through the tram stop located under my windows. Even when you are lying in bed, you can feel the vibration. Very high costs of parking places.

A 3-star hotel that outperforms many 4-star ones. We asked for quiet rooms and got ones. Clean, comfortable and modern without trying to be pretentious.

It didn't seem possible to regulate the AC in the room, but it maintained a comfortable temperature at a low noise level. The windows are locked and couldn't be opened.

Quiet location but close to city centre.

Room not cleaned one day but was handled very well by the reception staff when I requested fresh towels. Car parking is expensive which seems standard for city centre Lodz.