Amazing apartment with high standards of cleanliness, comfy furniture & practical fixtures; also nice modern & sleek design. Great wellness area although even though it’s big, not big enough at peak weekend time for the amount of residents from two buildings and then not all spa facilities in operation on a weekday when little less busy.

The check-in wasn’t the easiest, little too complex taking too much time; especially considering not all staff speaks / understands English well enough.

Nice facilities, great breakfast, good location, friendly staff- they checked us in much earlier 👏🏻

Spa is smaller than we expected, and can get quite crowded.

Completely new object on a map of Karpacz. Everything is clean and nice. I enjoyed a lot multiple saunas. The variety of food for breakfasts and diners was satisfying. I liked the peaceful view over the mountains.

I still feel like value for money does not correlate.

Breakfast buffet, spa facilities included in the price of stay, nice mountain view, clean and confortable room.

Food View Location

The connection between spa/pool part and main reception , there should be separate private connections

Everything except of location was great. It is too far to all the spots, without car you cant do walking, hiking.

Couldnt go to to pool with kids later after dinner

Both the rooms and the public spaces of the hotel are very nicely furnished; breakfast choice was very good; we were pleased with some side activities like llama walk on the hotel’s terrace

Asking extra money for parking at place like this feels like a rip-off; the room was too cold, so much that we all got cold during our stay and one child got seriously sick; the restaurant isn’t quite as good as the hotel’s website wants you to believe

Wellness

AVOID THIS PLACE!!! VERY NOISY FROM EARLY MORNING - 3 constructions sites around, so you can’t avoid the noise. WORST BREAKFAST WE EVER HAD IN A RESORT - old pastries that tasted like rubber, food tasted like several days old. ELECTROCITY CUT OFF - we couldn’t use facilities in a room including hot water and bathroom whole night and morning. EXTREMELY RUDE STAFF SERVICE, especially hotel manager when tried to resolved the issues. We left this place after one horrible night … I must add reaction on manager's answer. That's just bit LIE!!! We just got back money for the second night which we refused to stay (AND DIDN'T STAY), which you have been refusing to pay for more than 2 hours. No compensation was paid!!!