It was a 70th Birthday stay and the staff made us feel so welcome and we even got a cake! A lovely hotel and friendly staff.

It was all great.

lovely hotel

We received two pool towels which we left in our room when checking out. We advised the receptionist that we had left the towels in our room and she said that was fine I have just noticed however that the hotel charged us €20 on our bill for these towels I am really annoyed and feel that this is wrong

The hotel is very comfortable and the staff are very welcoming, I always feel like I've come to my second 'home'

The food could be a little better, the pool bar food during the day was excellent, and some of the bar food in the evening was very nice, but some not so nice. I also wish their was a kettle in the room so you could make a hot drink.

Staff at the friont desk were friendly and helpful. The bar staff were just as friendly!

It seemed like my towels were not changed daily as I thought. Which is fine but I didn't see a notice to conserve water and re-use towels. Other than this minor detail and the bed being more firm than my preference I enjoyed my time at this hotel

Lovely grounds of the hotel. No rush for sun beds in the morning no need to reserve. Nice cocktails in pool bar.

Coffee machine in breakfast buffet needs to be changed. Hotel a bit out of the town no way to walk taxi only.

Lovely breakfast..amazing pool and just adored lying in the hammocks placed around the relaxing gardens beside the fabulous pool. Rooms were spacious and spotless with incredible view of the sea and all so relaxing. Staff very friendly and helpful with excellent English..as I have no Portuguese so that was important. The most beautiful colourful foyer with a view of the sea ..cool furniture and a wonderful respite from the heat outside in the piano bar..charming waiter also..a truly 4star hotel!

Fresh fruit served with the cocktails would have been better than the commercial syrup..but staff were under pressure so I guess hadn't time..I found the constant taxis tiring and expensive to get anywhere as I cannot walk far with osteoarthritis and mobility issues. No buses in Albufeira?

The hotel location was great, a great relaxing feeling, and the staff was very polite. The pool was great, my partner can't swim, however, the way the pool is set up she was happy to be alone while relaxing in the water

Very little, in general it was a very pleasant visit

The hotel facilities were excellent. Lovely design and decor. Pool is really good and staff were excellent.

It was close to beaches but they were a hike and climb away. Have to drive to the nearest accessible beach.

It was our fifth time staying at the hotel and we always have a deluxe pool view room and over the years these have been tastefully redecorated. An almost 'adult' style hotel and the staff are great, particularly in the mermaid bar and the piano bar!! The housekeeping staff do a great job.

Disappointed the courtesy bus in to Old Albufeira only went twice a day (has been four or five previously), may have been almost the end of the season but there was still a desire to go in to town.

Great sea view , spotlessly clean

Our room was large and comfortable but was located above the lounge and dining room which was very noisy in the mornings with chairs scraping on floors