Pousada Group have outstanding hotels, but there is always a room for improvement

Cooked breakfast options very poor. Sloppy scrambled eggs and awful bacon. I suggest Chefs find out how bacon should be cooked. Worse still was the single cheapest toaster I have ever come across. Not only could it only do two pieces at a time (so long queues waiting to toast bread) but it did not lock down to toast the bread. Please buy a decent, new, four pieces toaster! Cost less than €200. Poor catering standards were unbelievable for such a beautiful hotel!

Amazing breakfast…. Such a huge variety to select from… all very tasty

Arrived late in the day… booked o line in the car Upon arriving… receptionist said we are all full…. Took her several minutes to check her computer and see we Just booked Took her 20 minutes or more to get us checked in She was very confused and didn’t seem to understand Two women in one room… double beds And one Man in single room I think she was tired… due to wedding schedule next day Finally got her to give us keys Take payment and let us leave

Room and bathroom were HUGE....Real castle size! Comfortable bed and nice views from the tallest spot in town. We chose this stay, to be near Comporta beaches, and the 20 minutes ride back and forth were worthwhile. Good, clean room and breakfast included for a very fair price!

Weekend mornings were a bit chaotic for breakfast. Took quite a long time to get done with it. Perhaps more staff for the extra guests on holidays would help. Monday was sooo much better!

Alcácer is a picturesque village near the coast. The hotel is built in the grounds of an old castle. My third floor room had a great westerly view of the rice fields and estuary. The swimming pool is excellent. The restaurant is pleasant even though the choice is limited.

The restaurant main courses are slightly over priced.

Amazing setting and ambiance, an ancient convent inside a castle on top of the hill, beautiful views across the Rio Sado and the ricefields. The hotel is tastefully decorated, evocative of its medieval history and features several inviting nooks to relax with a book or enjoy a drink. Great quality buffet breakfast. Pool not in use.

Hotel is located within what was once a mighty Muslim fortress, with huge historical aignificance for Portugal. Accommodations were fine, though somewhat dated (80s or 90s?). Friendly and capable staff, and good food and service.

The somewhat dated interior is understandable, considering how costly and demanding it is to adapt an ancient fortress to hotel use, let alone maintain it.

Excellent location. The luggage trolley was broken (like much of this under invested hotel) but the staff couldn't have been more helpful going out of their way to help with a considerable luggage. We were in a heat wave and couldn't leave cases of wine in the car. Dinner was superb with the delightful Zak, the maitre d, recommending a pork dish with prawns. This was the nicest piece of pork I've ever experienced having been marinaded for some time and cooked in an exquisite sauce. The bed was comfortable and there was a nice wide bath. Excellent breakfast.

There was plenty of car parking but why not have a shaded area for vehicles? The car baked in the heatwave! The quadrangle was a nice area to sit but a, long overdue, coat of paint, some water in the water feature, some greenery and a few ornaments would transform this tired area into a very pleasant area. Come on Mr Pestana, it's time to plough some investment in here!

Beautiful pousada on top of the hill. Spacious rooms with a very comfortable bed and pillows. The grounds and inside all very well maintained. Soft big towels and wonderful breakfast buffet. Staff extremely friendly. We were allowed to put our bicycles in the church so they were safely stored there.

Ambiance of the hotel built within the castle, using some of the original castle walls. The staff on site was exemplary. The beds were great. Loved the fireplace fire at night, with a cold drink. Das gut.

The hike back up the hill after we went to eat for din din. Should have driven. The chairs in the room were a bit used.

It’s a unique opportunity to spend the night in a real castle—along with the plusses of spacious room, comfortable bed, nice bathroom with tub, comfy sitting area, and quiet at night. The breakfast was wonderful and generous. Service was efficient and friendly. 10 minute walk down into town for good restaurants and beautiful river view. The views from the castle are great—whether from your room or the outside ramparts or even the parking lot. (Very easy, free, and convenient parking available.) Highly recommend and we would love to return some day.