The Hotel was perfect for my stay. I stayed for 3 nights with business and would certainly return for leisure. The restaurants were amazing and all staff could not do enough for me. Would certainly recommend this hotel.

I loved the shuttle service being offered to Dubai mall

That shuttle service should be extended to the Mall of Emirates too

We were greeted with warm smiles and outstanding hospitality and were offered an upgrade to Junior Suite for a reasonable amount. The staff went above and beyond to ensure our stay was comfortable and memorable. The rooms were spacious, beautifully designed, and impeccably clean, with stunning views of the Dubai skyline. The location is perfect, close to Downtown Dubai and major attractions, yet peaceful enough to relax after a long day. The pool and spa facilities were great. Special thanks to the attentive and professional team who made our stay seamless and enjoyable ( unfortunately, I am not able to recall the name of a very courteous check-in representative who dealt with us). JW Marriott Marquis truly lives up to its reputation for excellence. Highly recommended for anyone seeking a luxurious and unforgettable Dubai experience!

However, the only disappointing aspect is the birthday setup they offer. For a not-so-luxurious decoration, the hotel charges AED 650, which is actually more expensive than the room itself. The complimentary options offered for birthdays are also very limited and honestly not up to the standards expected from a hotel of this rank. It felt a little underwhelming compared to the overall premium experience JW Marriott Marquis provides.

Amazing service

I was checking on 14th before 3 pm so i was made to pay for the 13th. I found that unfair because i was made to pay for a day earlier. Besides i first booked from 14th to 17th only to realise that I wouldn’t be allowed in the room until after 3 pm so I canceled the earlier booking no 4123772994. The payment i had made under that booking has not yet been refunded.

Second time back to this amazing hotel and it certainly will not be the last! Everything was just exceptional, from the minute we checked in, to when we left. We managed to visit during UAE National Day and the hotel put on an amazing show for the occasion. Henna, traditional dancing and a falcon which was amazing. The service from the staff is second to none, and this was one of the main reasons we chose to stay again at the JW Marriott. Mohamed Mounir in particular is excellent and a great asset to the hotel. We remembered him from last year as he was attentive and very accommodating. He went above and beyond this year too. He made sure we had everything we needed advised us on taxis, sightseeing and hotel facility’s. In addition, we have had amazing service from Rodel, who is phenomenal. He is both knowledgeable and friendly and nothing was ever too much for him. He always had a smile on his face and made everyone’s day. Aghathoon was another exceptional member of who was always helpful and polite and went above and beyond. Petal at the desk is amazing and very helpful, along with Shabina who was great in the breakfast hall. The staff go above and beyond at this hotel and it is why we will always choose to stay here. Thank you very much Marriott and we look forward to staying with you again.

Sometimes need to wait to get a taxi because of hotel location, big turn is required to go to a very close area. Could not understand why the mini- bar is empty. No enveloppe in the room desk

The room was very comfortable, clean, and well-equipped. The breakfast was awesome and varied. It had everything a person would need; however, it was very crowded.

The prices for lunch and dinner were very expensive. I tried to eat lunch or dinner, but the average meal price per person was 225. it would be too much money for a person, especially if he stayed for a few days. I wish they would reduce the price of their buffet. Furthermore, the reception was noticeably busy, and the staff seemed to struggle with the influx of guests. With only a few people serving many standing guests, the need for a more efficient service was evident.

Including breakfast whatever the room rate is

We had an amazing stay. The staff were always attentive and very helpful and polite,not to mention super friendly. In particular Mahoni at reception and Adam the lifeguard at the pool were so good to us. Mahoni looked after my wife and I, and upgraded our room and gave us a gift aswell as discounts, as it was my wife’s 50th. She also gave us late checkout. There is nothing else she could have done for us and we felt very lucky and happy with her. Adam at the pool was fun and we stuck up some good chats. Overall all amenities were great. Breakfast was amazing with so much variety you can’t go wrong. The hotel was modern and welcoming. We would stay here again for sure.