I booked a room here at the last minute while sitting in their parking lot. It was almost 11:00 at night and I was exhausted from driving all night. I did have to wait for about an hour before my room was cleaned but I wasn’t the only person having to wait for a clean room. There were many people there waiting a lot of them had left Asheville due to the hurricane Helene and apparently there were only two people there to clean and one person at the desk. I cannot be mad about that and I was just thankful to have a room. Stuff happens and they were doing the best they could with what little staff and so many people coming in at once. My room was clean and comfortable and I cannot complain about that!

I don’t have anything that I can say negative about this place.

Modern Decor, Bed was very comfortable with nice soft pillows and plush comfortable. Accesible electrical plugs on bothsides of the bed that made charging my laptop very easy while working in bed. Very close to several restaurants within walking distance. 10-15 minutes drive to Uptown Charlotte and more restaurants.

Addtl $200 deposit was needed at checkin that was not mentioned in hotel info or policies before booking and said if will not be refunded until 5- 7 days after checkout. Ive heard of $50 incidental holds but not $200 Ice maker was out on my floor and had to go to another floor to get ice. The carpet smelled a little funky. I had to get a candle to burn and some fragrant Lysol diinfectant spray.

The location was great for our needs. Within a good distance to everything! The bed was by far not the most uncomfortable I have ever slept on at a hotel, although it was not great. The room was a good size for two people. The staff was extremely nice and helpful. Overall I was very happy with the stay (and it was the cheapest option I could find for the weekend). I would definitely be willing to stay there again.

The bathroom was a little small, but not enough to make me wish I had stayed somewhere else. The only concerns I had were the handles on the sink for the bathroom did not seem to be cleaned well, and the inside of the fridge could have stood to be cleaned a little better. Although, neither were "disgusting". Just could have been wiped over again. Overall, I was happy with my stay and would be willing to stay there again.

I like the location and area. It seemed peaceful and quiet and away to get away from all the noise & traffic after a safe flight. My husband and I were able to grab something quick to eat & then just relax.

After night fell, someone on the 3rd floor (where our room was located) started yelling and using profanity. At this point I was awaken by the loud screaming & bad language. The next morning the same thing and my husband said that he couldn’t sleep either he walked outside to see 2 females arguing and using profanity towards each other

The room was satisfactory, but it was lacking a remote control and a chair. The phone was also not functioning. Furthermore, the water temperature was insufficiently hot. Despite my frequent visits to this establishment, this particular instance significantly deviated from my previous experiences.

It was in central location. You could drive to stores for food or to shop the location was close by. If you needed medical attention. The hospital was close.

Well lit property at night. The entrance did not open automatically once you come into the property late. You need to show your key card to enter. I thought that was great. Shows us you have your customer interest at heart.

We had a slight problem and the receptionist, Mandy, contacted the manager Evelyn and she took care of it… hassle free. Demetria, the breakfast server, was very friendly. Room was very clean… bed was comfortable. We will stay here again. Close to college shopping and restaurants!

Could offer a little more breakfast items.

Staff was very helpful and considerate. The room was on the first floor and easily accessed. it was comfortable and clean. I was pleased with the continental breakfast. Checkout was made very easy and the prepayed booking was great.

Snacks were on the 3rd floor, but this was a minor dislike. Access to the hotel is easily missed because it is a little obscured.

The location was perfect! I also liked the fact that the hotel was close to the police department should a situation occur.

I didn’t like the fact that when I was locked out of my room due to the adjoining door closing behind me, the first thing the lady at the front desk uttered was there was nothing that the hotel could do. Of course I wasn’t going to stand for that and I’m pretty sure the staff knew that too.

The staff were courteous, friendly and efficient.

The only thing was it was a 10 minute walk to the Lynx light rail train into Charlotte - but even that was a positive because it gave me a chance to exercise as I was going to my conference.