We booked a one bedroom suite. My wife works in health care / house keeping and does a through inspection of any room we stay in. Our room was clean & showed no signs of bed bugs. The check in clerk was great. Breakfast was very good - option were: Waffles, Omelette, 3 different Sausages, Cereal, Yogurt, Muffins & more. WiFi was also worked well.

The only noticed was room showed some signs of wear...the towel hook next to the tub / shower appeared to have been screwed directly into the drywall and the screws had pull out.

The hotel is conveniently located near UNC Charlotte, and there are nearby shops and restaurants. The hotel offered a nice selection of complimentary breakfast items to choose from. Vending machines and elevators were available for guest use.

The hot water was inconsistent during our stay. On the first night, it took over 30 minutes of running the water for the water to warm up. On the second night, the water warmed up right away but after 5-10 minutes of use, the water got cold. Additionally, our room had a large food stain on the floor between the desk and tv stand. The hotel staff were very helpful and accommodating with these issues and offered us a new room.

I really like the fact that the staff was super nice Exspecially on day shift night not so much.

My pillows sucked and the bed wasn't very comfortable and fridge wasn't working properly, also the air conditioning thermostat qiit wrking, and I had to walk up the street at 10pm and find batteries because they didn't have none n also they don't have 24 hr maintenance so yea but their maintenance guy was super helpful when he was here during the day. Also he really tried to make thing better by providing more pillows and trying to fix fridge! That was super awesome n helpful

Hot breakfast options was nice. Location was central to a lot of things. Close to shops and restaurants

Fridge got too cold. Only on 1 or 2 and my drinks were freezing.

The breakfast was good but it would have been better if meat was on the menu 🤔. The location was perfect for us. Close to my cousin house and my son's favorite food spot the waffle house 🧇 😋. The swimming pool was nice and clean as well. I would definitely come back. Thank goodness 🙏, I didn't mess up our family vacation with choosing the wrong hotel.

I like this place and I have nothing bad to say👍♥. A staff member told me my dress 👗 looked great on me after my family said it was just OK. Staff member made my morning better.

first off we LOVED Danielle! She was absolutely amazing to us four! She went above an beyond helping us since our reservations were messed up with booking! This lady definitely made our nightmare a 1.000% better and was very helpful to us anytime we had questions. She even printed directions for us to get back home when I broke my phone at the race! KUDOS TO DANIELLE!!! Give that lady a raise! The breakfast was EXCELLENT! The rooms, everything was very clean an accommodating!

Nothing! No complaints at all! Everyone was so friendly and helpful!

Layout and Decor of rooms. Supply of towels. Breakfast bar definitely! Decent appearance of the elevator. Friendliness of staff.

Walls are too thin. Could hear other guest activities and conversations. Also the price rate of the room could have been made a reasonable deal considering I paid for 3 nights. Also I did not like that the pool was not open because the design of the pool is an indoor/outdoor pool

The staff at the front desk were wonderful! The lady that checked us in went above and beyond in my opinion. The room and bathroom were clean and comfortable. We did not have breakfast or use the pool so I can’t speak to those areas, but the hallways and common areas were also clean and nicely decorated.

It’s going to sound weird, but I noticed the ceilings were abnormally low. I’m 5’1” and I could touch the ceiling in the bathroom. It just struck me as odd.

Location was good.

It should of been stated on the website and on the secondary sites such as booking.com and expedia that the pool was not open. This was the only reason I stayed at this hotel. For the “indoor” pool. Was very upset once we got there and noticed it was closed for the “season”. I did not book at a hotel that had a outdoor only pool bcuz I knew it was possible it to be closed. As well as weather may not been warm enough. So I went with this hotel which was a little pricer than one I originally was going to stay at but they didn’t have a pool for my kids. So now I paid more and still no pool. Please update the sites to save others from the same.

Never ran out of hot water. LOVED how close the hotel is to the train (Lynx / Blue Line). Thermostat worked very well: room temperature was very adjustable. Great customer service from the front desk staff. I did not interact with housekeeping staff but I have no complaints with them!

The room they put us in had a fistful of bugs zipping around in the sink, and a stain on the bedsheets. However, they moved us to a different room after we called them, and the new room was appropriately clean and bug-free. No complaints about the new room; see above for what we liked about the new room.