We adored the setting on the side of Lake Michigan, the decor was lovely.

When I booked this property I booked 3 nights including breakfast. It wasn’t explained to us that we were only allowed to spend $50 between 3 on breakfast! an omelet was $18 so breakfast for 3 on our first morning came to over $117! Coffee, Tea and juices were also charged for so that’s how it mounted up. If you’re booking to include breakfast it should include breakfast! There also wasn’t any robes even though advertised as having them and we had to ask for a coffee machine in our room then daily for coffee to go in it.

Everything

I couldn't use my other card to pay for the stay. I had to cancel a night, that I still was charged for. My card was 15 dollars short of the limit needed to pay deposit and stay. He said he could not use the other card for the additional night. So we canceled it. Due to policy had still paid almost 200 for a room I couldn't keep. We had to check out there and wait to check in somewhere else for our second night. I could not pay another 400 for room....would have had to pay deposit again plus room in order to stay another night. On line it said you could use another card for payment. Funny how they figured out how to still get the total amount in the end but couldn't figure it out enough for us to keep the second night to begin with.

Location, location, location! Amazing view from the 24th floor!

The service is not up to a W - breakfast was ok but expensive and service was really slow and you need to ask twice for things… They could do way better on facilities and amenities. The hotel is nice but that’s about it. Our room - a Fab Room lakefront view on the 24 floor - has a great view but you had all the noise from the elevators, even until late at night The room was comfortable for 4 but several basic things in any hotel of this type were missing: robes, a full stocked frigobar; a coffee machine and internet! Charging for internet in a hotel like this it’s a joke. Appreciated the Davine’s toiletries, though. The indoor poor is small and there is no policy on kids thus was terrible noisy…

Rooms fabulous, got upgraded through booking.com to "exceptional room" on 32nd floor. Views of the pier stunning! Hotel lovely, nice and close to get around everywhere. Bar area really nice. Staff very welcoming and let us split our bill as we were friends travelling together and wanted to keep things easy. Beds sooo comfy, bottled water left every morning which is such a nice touch and don't get that everywhere. Wish we'd had time to use the pool etc but so much to see and do in Chicago!

No coffee machine in room but you could get free coffee every morning in the lobby which was a nice touch.

The location was great. The room was beautiful & comfortable

The city view wasn't what I expected. When I arrived after 3p, my room wasn't available & instead of a complimentary upgrade, they wanted to charge me like $200-ish for a lake view. The valet service was ok but when I would call down (text actually) the msg said your car will be ready in 5 mins, I'd go downstairs & end up waiting longer, only to find the valet workers just sitting in the office & if I had not asked for car by walking over to their little office, I'd still be waiting. Also providing a microwave in the room would have been nice.

It was beautiful and had a great restaurant/bar area. The rooms were very large, comfortable, modern, and clean. It wasn’t noisy at all like a lot of hotels can be. Additionally, it was conveniently located to so many things! Just a short walk or Uber ride from anything you’d want to do. The staff was BEYOND friendly and helpful. I even lost my debit card the first night and they located it, gave it to security, and notated on my account that my card was found. Instead of just handing it over and trusting I was who I said I was, they requested an ID to verify. That seems so small but a lot of places won’t do that. I hate to admit it’s not the first time I’ve lost my debit card, but unfortunately I speak from experience. Really cannot recommend this place enough. FAR exceeded my expectations.

I honestly loved everything. If I HAVE to say something, my room didn’t have a refrigerator. My friends’ rooms did though so I’m not sure if mine was just removed or if I booked a room without one. Either way, I didn’t care that much.

We loved the view from the room and the location of the hotel. Rooms are spacious and nicely decorated. Nice decor in the lobby area. The staff was friendly and polite.

Although it was brought to us to the room when we requested it, tea/coffee maker with sugar, creamers, etc. should be in every room as standard. WiFi should be free (charging guests for a wifi is a very outdated thing) and for the price of the room it should definitely be free. For the 4* hotel, the finishing touches in the room could be of a higher standard.

I love the location and atmosphere and the people in the area Are very nice

I was told that I would not have to pay anything on site just to get there and still have to pay two hundred $200 extra on site after I already paid then they instantly take the money out.That day, but you have to wait days before you get it back should have a better policy.Because they don't have to wait on their money at the time of service.So why should we have to wait on our money getting it back 🤬

The property was so clean and so organized. The vibe was so nice and the staff were so kind and helpful!

I was celebrating an anniversary and had asked concierge about adding rose petals and tea lights and they said it would be done before we checked in and it never happened. When I went to ask about it Concierge had already left for the day and wasn’t there when it was time to check out. Really disappointed and I was hoping to have the decorations.

Rooms were spacious and staff friendly. Restaurant breakfasts were good

Our room hadn’t been cleaned properly food left in fridge and clothes down the side of the couch. Restaurant was overwhelmed with amount of visitors they weren’t seating any new tables despite their being a number of empty tables in the restaurant the wait was almost 30 minutes - knowing that it was Chicago marathon weekend more staff should have been brought in to accommodate the busier hotel.