The staff was very friendly, breakfast was decent, bed was comfortable and room was clean. . Very modern facility. The battery on my TV controller went dead (with the TV stuck on), but when I called the front desk the attendant came up immediately to take care of it. Staff was great! They had a nice little workout room that I used. They also had a pool table in the lobby, which I would have taken advantage of if I was traveling with somebody else.

If you like a dark room to sleep in, this is not the place for you. Roll down blinds are light filtering, and the bright lights of the parking lot filtered into the room. There are no restaurants nearby, it's a 10 minute drive to get to a restaurant.

The staff is friendly and kind to me and my dog. Breakfast: The coffee was good, I appreciated that oatmeal and hard-boiled eggs were offered. I'm gluten-free, so those options worked well for me. The river is across the road. It's nice to step outside walking the dog, with a patch of grass and view of the river. It's a busy road, but the river helps to soften some of the effects. Alton Baker Park is a short drive (or longer walk) from the hotel; we enjoyed a nice walk there at sunset.

The property seemed new, was easy to find, and is just East of downtown Eugene. The lobby is friendly and has some games, billiards, and a television. The room was very clean as well!

I don't know how to describe it other than the hotel was loud. Guests on the floor above us were easily audible, the heater in our room was very noisy, and the room was full of hard surfaces that didn't absorb sound. It could be that I'm nitpicking, but it was hard to rest.

Easy drive to restaurants, clean lobby/gathering area, rooms overall clean and new looking

The floors in our room were sticky and dirty. we washed our feet and walked to the bed and by the time we reached the bed our feet were brown and sticky to the touch. I notified the front desk in the morning (it was late in the evening) and they only said "thank you" without offering anything as an apology. It appeared as though it was possibly mopped with dirty water or too much solution so it made the floors disgusting.

The hotel was easy to get to from the freeway and had plenty of free parking. It was right across the street from the river with a really nice walkway. It was quite a drive to restaurants in downtown Eugene but then I found a Denny's around the corner so I was happy. The breakfast was nice and the setup was well planned for a single traveler to feel comfortable.

The room was tiny! It was fine for a single person but would be claustrophobic for a couple. It was clean and comfortable though so I would stay here again if I was traveling alone.

Very clean, friendly staff, awesome amenities, beautiful view, well organized.

Noisy, you could hear everything going on in the hallway. At one point a vacuum was going and we could hear it clearly when we were trying to relax. Could hear everyone someone was walking down hallway or opening their door and could hear it so clearly that it felt like they were opening our door. So caused a bit of anxiety.

Second time staying at a Tru by Hilton and it is hard to find something I don't like about this line of hotel. The rooms were clean and spacious. I LOVE the soaps and lotions that they provide in room. I have to say hands down, the shampoo and conditioner alone gave me a reason to return to this hotel. The breakfast was a great value. They have a coffee/tea/hot chocolate/apple cider station, an oatmeal station, a dry cereal station, a pancake machine with fun toppings, juice machine, yogurt and a bagel station. The hot food provided was sausage links and scrambled eggs. The woman stocking the breakfast was extremely friendly as was the rest of the staff. There was no pool at this location but that didn't matter for us as we were just traveling through. Otherwise, I loved the stay here!

The fact that this location does not have a pool will cause me to reconsider staying here again if we ever come to the area again for longer than one day. Otherwise I have no complaints for this hotel!

I was SUPER impressed with the cleanliness of the property. I felt like my daughter and I were super safe, nice atmosphere!! I liked the decor and the room was super comfortable.

Please stock the room with a few bottles of water. It is also super annoying that I have to go back down to the main area to heat up food. It's a HUGE dissatisfier, especially when you have room over the mini fridge for a fricking microwave.

Good breakfast. Clean and new facility. Staff were friendly and helpful.

We were assigned to a disability room which was spacious and good for those who have wheelchair or other needs. But we did not have disabilities, and found the room to be cold and institutional looking. I'm glad that disability rooms are available, but we did not need one and did not have a choice about the assignment. Would have been fine if the desk clerk had given us a choice, or explained the room we were being assigned.

We loved the location of this hotel. The decor and cleanliness was top notch and the staff were all very friendly the entire stay.

The rooms are loud, this being partly because of the hardwood floors and the location of our room being by the elevator. I would stay here again but request a quieter room away from elevator and not above the workout facility.