We stayed in a mountain view room in the west tower. The room was large, and charming. Traditional tatami flooring so shoes off. Beds were comfortable We could see the peak of Fuji sticking out from the trees. The staff could not have been more helpful, we were given a full tour when we arrived, there we snacks available, an onsen, a small swimming pool (which is rare in Fujikawaguchico) The public areas are spacious and comfortable. It’s a short walk to the lake and some great places to eat or catch the tourist bus. There is a shuttle to take you to the train station The restaurant is spacious and stunning - Mountain View the one side, lake view the other. Awesome.

The breakfast buffet was good. But it’s highly likely you’ll have had better - DO NOT LET THIS STOP YOU FROM BOOKING. THE HOTEL IS FANTASTIC

The room was comfortable with two single beds and a futon bed. The staff were courteous and attentive. The hotel is conveniently located and less than 10 minutes walk from Kawaguchiko station. The hotel has a shuttle bus to the train station and it arrives at the 15th and 45th minute of each hour from 9:15AM to 3:45PM. As most shops (and restaurants) tend to close by 5PM in the area, the convenience of having a LAWSON'S store less than 5 minutes walk from the hotel is a plus. The restaurant located on the 7th floor offers a nice spread for breakfast and the restaurant windows offer an unobstructed view of Mount Fuji on one side and Lake Kawaguchiko on the other. There is also an observation deck accessible from the 7th floor which to enjoy an unobstructed view of Mount Fuji and Lake Kawaguchiko.

I had an amazing time at this hotel! The staff was exceptionally friendly and highly professional. They spoke perfect English, which made communication seamless. The hotel has a onsen. The famous Chureito Pagoda is just a short walk away, making it very easy to visit. The shuttle bus takes only 6 minutes to reach the Kawaguchiko station.The food was absolutely delicious, with a wide range of options to satisfy every taste. The sushi, in particular, was outstanding. While not every guest may be lucky enough to get a perfect view of Mount Fuji, it’s still a beautiful place, and the overall experience was fantastic. The view of the lake from the hotel was just stunning, such a peaceful, picturesque setting. I highly recommend this hotel to anyone looking for a relaxing stay with excellent service and easy access to local attractions!

- The hotel is not far from the station. It's walking distance. - Our room had a view on the lake which was really great. - The hotel has an Observation Deck from which you can check out the visibility of mount Fuji. - In the afternoon there is free tea and snacks in the lobby. - The location at the lake is nice and there are different activities you can do, like taking a boat ride, etc. - Onsen in the hotel, which was good. - Free WiFi. - Free Water bottles. - Breakfast was good.

Experience-wise everything was good. The only point worth mentioning was the price of the room, which was high.

The staff were ready to take care of us from the moment we showed up. They waited on us hand and foot and were very respectful even though my partner and I are in our early 20’s. The hotel was magnificent and luxurious, and the rooms were great considering how cheap it was - we have traveled all over the United States and Hawai’i and this hotel offers much more value for your money. The gracious staff, location and scenery, rooms, private onsen, in house breakfast/dinners, and all the additional public amenities make us want to choose Fuji Lake Hotel as our go-to when we come back to the area. I loved talking with the staff as they were very personable, and even though I am American they didn’t shy away from my bad small talk. They’re all very nice people! We visited during the winter but this hotel would be great during the summer as well because of a public pool and hot tub by the lake, which also has fun boat rides to go on offered closeby on the beach.

In the expensive suite (room 500) that we bought, the private onsen had a lot of dark mildew stains on the cieling - this isn’t very hard to see or take care of before each reservation. I understand it’s impossible to prevent because of the mixture of hot and cold air but it did detract a little from my enjoyment. The strange thing was we stayed in a less expensive room (room 511) and it didn’t have nearly as much mildew and looked much cleaner. I’m sure if we mentioned it to the staff, they would have taken care of us, I just didn’t want to move rooms at the time.

Fantastic location. Easy free transfers to and from station. Dinner buffet includes high quality wine and spirits and non alcoholic drinks. Excellent evening meal.

The dining room was a little institutional (Formica tables, no table cloths). The hotel may wish to have more suggestions for local activities in English or connect with private guides who could cater for English-speaking guests.

I liked everything. The hotel oozed old time charm. Think Wes Anderson’s Grand Budapest Hotel. The hotel is immaculate with care being taken to maintain the facilities. While things may initially appear a bit dated, actually everything is perfectly juxtaposed with original charm and modern touches. We stayed in superior room with western bed and tatami area and lake view. Spectacular views of the lake and beautiful grounds. The room was very spacious with all the essentials provided. We had 2 twin beds and a large window length bench/desk. The bathroom was snug with a small but deep bathtub and great shower. Separate toilet. The staff were incredibly friendly and helpful. There is a shuttle bus that runs from the station regularly and will even take you on request if needed. The hotel is very family friendly with plenty of thoughtful touches from kids seats to kids books in the lounge. The breakfast was on the top floor with superb views for guests and a wide range of Japanese and western options to get you started. A French chef also creates a masterpiece dining option for guests, at around $100AUD pp. for dinner. Each day there are afternoon refreshments offered in the lounge area to have a snack and watch the beautiful lake. The viewing tower had spectacular views of Mt Fuji and the lake and we were lucky enough to have a clear day for sightseeing at the end of May. Unreal is an understatement!

The beds were quite hard but I am used to a soft bed. That was the only drawback.

Beautiful place at the lake. Excellent hotel and a great location for walks around the lake. 5 minutes to the pier with excursions boats. 10 minutes to the funicular to the observation deck with Mt.Fuji view. A lot of cafes and restaurants around. There is a shuttle to the station in the city center every 30 min. If you don’t want to wait, you can take a taxi from the station (7 min, 600 yens). Spacious clean rooms. The tatami area is convenient for doing gymnastics. A lot of staff everywhere. Everyone is very friendly and ready to help and show. Harder to explain - not everyone has good English. There is a mosquito mesh at windows, so you can get fresh in the room and switch off noisy air conditioner. An excellent private onsen with a view of Mt.Fuji, when it is not hiding in clouds. The restaurant on the 7th floor is very good. The cuisine is both Japanese and European with a Japanese touch, may be because of Le Chef Francais? Breakfasts are plentiful. Dinners are great! Very tasty food and rich selection of alcohol. And after dinner, you can walk in the park on the embankment in front of the hotel, breathe fresh air and/or smoke. Bottles of water and tea bags can be taken in the lobby for free.

Very low ceiling in the room at a border with tatami area. You need to be very careful with your head. I hit my head really hard in 5 minutes after checking into the room. It's just dangerous. It's a pity there is no bar in the lobby. It would be very nice to have a glass of wine or beer after a walk.

Absolutely loved the hotel! So beautiful and the rooms were super comfortable and cozy. Thoroughly enjoyed our stay. Also tried the onsen which was awesome. Unfortunately the room wasn’t clean to the expected standard and hopefully that it’s a one-off. There were blood stains in the pillow and white dust in the room which triggered our dust allergy. But all in all an excellent stay. Thank you for everything.

I would like to compliment the staff from the reception to those serving in the restaurants. They were attentive and respectful. The staff even offered a mobile tray holder to allow my elderly mother to select food from the buffet counters. Very homely and caring atmosphere. I like the in-room onsen, which my mum enjoyed using at her own comfort. The food is commendable, especially the Japanese dinner that was served to the room.. It is worth a stay.

None.