The resort was flanked by the beautiful ocean on one side and the rainforest mountains on the other. Absolutely beautiful views as you walked about, enjoyed the pool, or strolled on the beach. The rooms were kept very clean and comfortable. Our building was near to the lobby and pool area, which made it convenient to walk. But we saw staff readily driving carts to pick up people whose buildings may be further away. Some staff were more enthusiastic and engaging than others, but all were helpful. The food at the restaurants was absolutely delicious, but be prepared to pay resort prices. To eat locally, we needed to drive off the extensive resort campus, and there weren't many options in the surrounding area. The resort felt like a secluded tropical paradise, which was very private and safe. The swim up pool bar was great. They were food options available nearby, and the staff were friendly and helpful, particularly Carlos, who would greet us whenever we passed by anywhere on the resort with a big smile and a friendly "Hi familia". While we were there, the island suffered a significant blackout, with most of the population without electricity for a couple of days. We wouldn't have known that was occurring as the resort was fully functional. We heard it from some people that had flown in and our family that reached out to us concerned. It was great that the resort wasn't affected and seemed to be well prepared.

Be ready to wake up near dawn to claim a lounge chair at the beach or pool. There simply weren't enough for all the guests, and by the time breakfast was finished atound 9:00, they were all marked as taken with towels, bags, books, glasses, etc. There were many people that just threw their clothes and towels on any available space near the pool or beach because the chairs were all taken. Making it a bit of a tripping hazard. Would have been nice to have additional chairs pulled out by staff. The rooms were beautiful and clean, and although it is a small detail, it would have been helpful to have hooks in the bathroom to hang towels. Particularly when you are traveling with kids.

restaurants were very good

nothing to add

All staff were really polite, friendly and professional. Stunning remote location. Lots of food and drink choices in many locations. Lots to do locally outside of the hotel.

This is definitely a 4 star hotel with 5 star prices. Adding taxes etc to you accommodation is +27%!!!! 16% Service charge on all bills. They then ask for more service charge on top with a minimum of 18%!! The many Corporate events seem to take over the whole hotel when they are on which ruins it for others ie branding everywhere and difficult to get reservations. High concrete balconies blocks stunning views. Food is very expensive for what you get.

Beautiful grounds& nice room.

Remote location required expensive taxi rides. They should have an airport shuttle at least. Good was also expensive. Limited breakfast choice. $ 72.00 for breakfast for 2 was a lot.

Most staff members were kind and helpful.

The cost was extremely high with the lack of entertainment available, a resort without shuttle transportation (taxi's are pricey for short distance travel) to the airport or shopping nearby, available resort transportation lessened on weekends, limited food selections/ availability (out of stock), food was served warm and/or overcooked, and the drinks were diluted. The ocean view was obstructed by tall plants (limited view). The photo of the balcony didn't line up with the room assigned. The internet connection was poor. The room was beautiful. However, the floor had cracked tiles, and the shower water pressure was not great. This was an overpriced cashless resort with unexpected added costs and i hope the total adds to what i paid..

Breakfast was outstanding. Excellent food options. Perfect value and excellent omelettes. Great choice of local bites too. Beautiful property, amazing pools, excellent tennis and pickleball ball options. Staff at pool bars and facilities are very helpful and attentive.

House keeping could be better and more thorough. They should be more proactive instead of being called. A lot of bug bites, typical of tropical areas. maybe having more air conditioned areas or More of the bug repellent in the room or treating spots around the property.

The property was very pretty, large, and the pools were very nice! The lobby was beautiful and it was nice to be away from the city of San Juan. It was more peaceful. Only downside to that is if you want to go anywhere off the resort you need a car since it is very secluded. There were lots of golf carts around if you didn’t feel like walking far which was nice or if it was raining. The pickleball courts were one of my favorite things we had access to.

The beach on the property isn’t very nice so if you are going for the beach I would suggest a different property or renting a car so you can drive to the nicer beaches. The pool was cold. Not frigid but it would be difficult to sit in the pool for more than 10-20 mins. The food was terrible and over priced. The best meal we had on the resort was at Nori and it was just average but the cocktails were very good. I definitely suggest going off the resort for meals, especially breakfast. There are a couple good breakfast spots within 15 mins drive that are much cheaper and the food is great.

The location and facilities were wonderful. We came with a five-year-old and a two-year-old. They provided many activities for them to do, including the transportation trolleys, which were a favorite of the kids.

My only complaint about the property is that the food selection and quality were not up to par with the rest of the resort. Most of the restaurants on site had only a few items to choose from, very few vegetarian choices, and the food, although nice portions, was Equivalent to what you would get on an airline. They really need to do better in this one area.

The hotel is very large and facilities and location are beautiful. The rooms are spacious and comfortable.

The check in staff/process were not very efficient. Information given about the hotel was minimal (we were not even told how to get to the room). The room was very nice, but the sofa had stains, it needed some deep cleaning. There are not enough restaurants for the number of guests, it's almost impossible get reservations. There is a casual restaurant that does not require reservations, but after a couple of days, you want something diyas the menu is limited. Expect more for the price.

The grounds were beautiful. Food in the restaurants were very tasty. Front desk staff was friendly and the manager helped resolve an issue for us very quickly.

The location is super far from everything. It takes 10 minutes to just get off the grounds and out to the main road. We booked a room w/a balcony or patio and we got a room with just a window (manager did give us a small refund for the price difference). Room had a musty/old/mildew smell to it. Restaurants are very expensive and 16% gratuity is automatically added.