Large room and bathroom. Good shower and bath. Good supply of toiletries(toothpaste, tooth brush etc) The room was clean and well maintained by the cleaning staff. Fridge was well stocked with water and soft drinks. Coffee and tea making facilities were good with chocolates and biscuits. The food was good at the restaurant. Generous breakfast. The week end barbeques were excellent; ample sea food including lobsters and meat with variety of desserts. The restaurant staff were excellent during breakfast and dinner; Their service with a smile and enthusiasm was worth the stay at this hotel; They were well led by Mr Jason Tan and well supported by his assistants Mr Yogeshwaren and Mr Jason Lim. The waiters were exceptionally helpful. Exceptional service from MJ, Jennifer, Rachel and Jerome. Made us very happy. A great asset to the hotel and their hard work should be valued by the hotel management team!

Laundry service was provided but very expensive(£3 to wash underwear!). A self service laundry facilities at a reasonable price would have been a great help. Limited international channels on TV. Lack of a lobby bar facilities. Lack of proper concierge service. Also, the lack of porter service; the lift was on the first floor and luggage has to be taken up a ramp by the client. No real offer of help during check in!

We got complimentary upgrade to the family suite as the room we wanted had issues with the aircon. We loved how the rooms (bedroom and the tv room) were clean.

We didn’t quite like the bed as it was a two single sized, massage bed. We loved the idea of the massage bed that can be reclined and all but since it’s two different beds that are being put together, there was a gap In between the beds. So with kids around, was pretty hard and uncomfortable to sleep on the bed, especially those who has to sleep in the middle of the bed. Would recommend to have a normal queen or king size bed since it’s a family suite. Other than that, all are great!

Breakfast had lots of choices. Nice gym with outdoor area. Friendly staff - girl at the spa and the Filipina lady at the breakfast were very friendly, lobby staff were professional but a few more smiles would have made them even better. Shuttle to Vivo City. Free drinks in minibar included

Dream Pool was not available. Signage to the Sanctuary Rooms elevators could have been better. The three housekeeping staff that I encountered could only understand Putonghua when I went to ask for extra blanket. Wished you provided charging stations inside the rooms

The villa we stayed in was absolutely lovely and would definitely recommend again.

The Asian selection of the breakfast could be abit more diverse with more Singaporean/local dishes.

rooms are comfortable and very quiet. location is a little out of town but they have free bus to the very large complex nearby . breakfast is buffet style which seems to fit most peoples taste

Ok lets talk what needs changing. in the room they give free coke and lemonade and water and also free Kit Kats as well every day. but if you go into the restaurant that same sprite you get for free will be charged at 9 dollars plu plus and end up over 10 dollars. this has to be changed if you are giving the guest free sprite in the rooms why slug them for 10 dollars in the restaurant. does not seem right to me please change that. the reason I am stating it here is so that the management will understand how wrong this is.

The staff were super kind and always so helpful. Even when we put a DND sign, we came back and met a bag of toiletries and goodies outside our door which was very cute. The location was great too as it was a short walk to the station. Also, it was a short bus ride to the beach! We really liked this hotel and had a wonderful stay there. The hotel was clean and we really didn't have much to complain about. There's free transport all over Sentosa. Plus a free shuttle from the hotel which made it so much easier to get around.

The pool was not great as it's a very small pool on the 4th floor for the whole hotel. Also, although breakfast was good, we got tired of the same things every day. But again staff were super courteous and lovely.

Serenity with a very peaceful surroundings. Surrounded with beautiful trees and fresh air! The villa we booked comes with a private pool. Kids had lots of fun in it

The staffs gave a very mediocre service. Check in was ok only by a female Chinese lady. Check out was Terrible, paid for late check out, seems to infuriate the staff, a Malay lady . No eye contact , no greetings. I just very awkwardly put the key card on the table and walked away. A thank you was shout out from a male staff member that was behind the very cold Malay lady. The only great customer service we had was from the restaurant. All of them were smiley and nice. Shout out to Nurul, if am Not wrong on the name. She was in a arm cast but still doing her best with the brightest smile on

Exceptionally nice atmosphere all around you go. Smiling and helpful staff and a lot of them helping you in all you need. Close to the beach and staff even walked us to the path that takes to the beach. TV broke up and they fixed it right away. Amazing breakfast, roti prata was delicious. Generous sized room and nice bath. Very quiet in the rooftop pool, we liked it.

we especially asked for a quiet room, but our room had noisy aircondition and it was opposite to a bar where conference played out all three days we stayed there. Informed the reception but they insisted it was a park view. Did not want to spend my holiday arguing so we settled to this room

The property its self was in a fantastic Location! It is in the heart of Sentosa with a 4 min walk to Palawan Beach. The resort is absolutely peaceful, nature all around you sooo much greenery, the sound of peacocks waking you up in the morning, absolutely miss it. Super kid friendly the staff are fantastic, shout out to MJ at the buffet breakfast was fantastic, attended to our everyneed! In saying that all staff were calm, polite trying to help you in everyway they can! Such a smoooth checkin and checkout will not dissapoint

There isnt anything to dislike. The rooms are a little rundown but they are exceptionally clean! Being a humid country the resort had no smell either which i lovedd!

The staff were very friendly, accomodating, attentive and extremely helpful. Loved the entire calming experience from the lobby to our room and to the lovely gardens around. Sad we couldn't use all the fascilities as we had a lot of actitivites planned at Sentosa. Very nice breakfast spread that catered to the little one as well. A special shoutout to Sarah Chew for being so helpful, friendly and courteous throughtout over 3 days during the breakfast buffet and Mr Kevin for helping guide me for our trip to the zoo. Overall a lovely stay and would definitely come back.