Beautiful place, clean rooms and great location

The algae in the pools and the mosaic tiles in the bathroom which didn’t give the resort vibe

The hotel, facilities, particularly the swimming pool were exceptional! Mindblowing in fact. The layout of the room is thoughtfully constructed and we were lucky to be allocated a top floor room overlooking the pool and sea. The service during breakfast was very good, and the selection was decent to kickstart our day. I had freshly cooked omelette every morning. The pool is most definitely the star of the show, taking centre stage of the hotel. We travelled with my 2.5 year old daughter and we spent every morning till midday playing in the water. Magical.

The poolside bar was unattended on the first day but open the next day. It took circa 8mins waiting for the bartender to take my order, as he was too busy sorting receipts. When he finally approached me, all I got was a, "Yes?" Though he was slightly quicker on the second order he seemed more intent on tidying than serving. When you're paying $20+ for a beer, I expect exceptional service but the service at the bar is plain awful. He is solely why I rate the hotel 8/10 instead of 9/10.

The room was ok but not spacious, the view from the room was absolutely fantastic, cleanliness was on point,..breakfast very fine... the atmosphere the best for anyone on holiday

Customer care lacking... for example I had paid money for nights yet I spent 4 nights... when I tried to contact the reception they were abit rude with no explanation.. They simply say contact agent,, on contacting my agent she tells me they ain't responding to her emails, calls etc... thus was over charged ...I deposited my passports and us dollars but they refused all insisting I first go by train to vivo city to get Singapore dollars which too me many hours stranded and tired as I had spent almost 24 hours from Uganda to Singapore...

Excellent pools, convenience store nearby, location

Restaurant - no free water provided at dinner ($9 for a 750ml bottle of still), saw a kid being sent away for asking for water. Horrible. Breakfast nowhere near justifies the price tag - very basic.

Located in the Centre of the Sentosa Island, just few steps from every attraction. Very good connection with the city via monorail and metro. Just opposite the hotel there is 7eleven. Two stops of monrail from big shopping mall with food courts. Yes, rooms are small but well organized, with may hangers on walls, shelfs and cabinets. So you can easly unpack your stuff. We were traveling as family of 4, with many lugagges. We got two connected rooms, and stayed very comfortable. Beds and pillows are really comfortable. Saff is very friendly and helpfull. Pool area is really nice. Breakfast was good, but as European, we would prefer more continental choises for breakfast.

The hotel seems to be very popular amoung families with small children, so pool area was always crowdy and with lot of noise until late night. Amout of sunbeds is poor so it was almoust imposible to find free sunbed, and relaks in quiet.

The staff is incredible. Our door had an issue where the battery died, so they had a handyman repair it right away. But even though it was a somewhat minor inconvenience, they sent someone with some fruits, snacks and plush gifts as an apology for the inconvenience. Genuinely made us happy as they didn't have to do that. Pools are fun, there are a few of them and the breakfast (although not included and expensive) was delicious.

The breakfast wasn't clearly defined as not included, so it was quite an expensive surprise we had to pay on top of everything. Not only that, but the whole 35$++ thing means there are 2 additional charges for service and tax on the 35$, so it ends up way more than you initially think. At least the food options and quality was amazing.

The property did have great facilities with the number of pools and outdoor areas for relaxation. The property also had good hospitality options and was located nearby attractions we were visiting. The food was good, including room service, and the breakfast buffet. The rooms were clean, albeit compact and all of the in room facilities and amenities were more than adequate. The vending machines on each floor, where are real bonus and convenience

Wasn’t really anything I didn’t like my property

Room was small (as expected) but plenty of room for 2 people. We are a family of four and had interconnecting rooms. Not much room to hang clothes up, but I knew this prior to booking and it wasn't an issue for us. Location was great, within walking distance to everything on the island including universal studios and water park. Pools were fantastic and the kids loved them, also has a swim up bar. We arrived just before 12 noon and were able to check into our rooms early which was a bonus.

Unfortunately the mattresses were too hard for us

Great location to all attractions on the island and has a wonderful free transport system either by bus or monorail. The room had a great view, was large, modern and very clean. Good water pressure in the bathroom. The reception staff was friendly and helpful.

The hotel has 3 pools one of which was the children's pool which was closed. So the larger adult pool was inundated with screaming and yelling children who were bombing and running around. Clearly no parental supervision. Maybe the smaller adult pool could of been used as a temporary children's pool. The pool area needs shade umbrellas over the lounge chairs. The other issue were the thin poor quality pillows on the beds.

It's a incredible or I should say its an amazing experience in this hotel. For location, Hotel is near by Imbiah station of Sentosa express. You can go to anywhere in Singapore except Zoo. Zoo is very far for anywhere in Singapore. For employee,s experience, it is very amazing whatever is lobby's employees or housekeeper. They are very nice to answer any questions from you and gave us many helps during stay. One little thing I should have a few complaint. Native Kitchen has no more kind of foods we can choice. However, this hotel is an amazing hotel and is my first choice when I arrive Singapore next time.