The staff are friendly, and we were accommodated for an early check-in. The dining room staff are especially welcoming, with a special shout-out to Rahim for being so attentive and helpful. We enjoyed our daily breakfast. Even after checkout, we were allowed to leave our bags and use the hotel facilities to freshen up before our flight. The hotel's location is conveniently near the MRT station. Both the hotel and our room were clean.

Minor service improvements could be made, such as providing additional hygiene kits (lotion, bar soap, mouthwash, etc.) based on the number of guests staying in the room without needing to be requested. Late checkout fees are quite pricey.

Our recently stayed at SheratonTower Singapore was an unforgettable experience!. The room was spacious, impeccably clean, and had stunning views. Due to unexpected reasons. we arrived at the hotel at 1 am early morning . Mr. Edward the front desk officer greeted us with a warm smile and provide us best hospitality. He even offered us additional amenity for our comfort. That was excellent! One evening, the concierge staff Mr.Puru provided us with excellent recommendations for local dining, ensuring we had a fantastic meal. All the staff was very nice and helpful. The Sheraton Tower hotel is highly recommend to anyone who looking for a comfortable stay with outstanding service. Plus the hotel is perfectly located, just a short walk to famous Orchard Road.

No any bad comments.

Everything! The staff were absolutely amazing, from check-in to check out, so warm, friendly, welcoming, informative, and enthusiastic. Our pool view room overlooked the neighboring parklands toward the city providing a green, relaxing vista in the center of the city.The bed was so comfortable, and the bathroom and room in general, was spacious and extremely comfortable.The location is handy to MRT and also local eateries, Newton Centre is a close walk and serves food and drinks until late. After a long overseas journey, the hotel did everything to accommodate us and make us feel welcome. The buffet breakfast is outstanding, a huge and generous variety of local and international food and beverages, and overlooking a gorgeous water garden and waterfall. The staff here really do make the difference, and a particular thank you to Simon who greeted us when we arrived and also cheerfully assisted us when we departed. We will be back!

Nothing.

We booked two rooms but only one for the day we arrived at 6am because we did not want to pay for the second one just for a few hours. When we arrived, we were greeted by Edward the friendliest and most accommodating person at the front counter. He not only made our check in smooth but also organised for us to get the second room earlier and on the same level as our other friends and family which was great. He was also very helpful throughout our stay assisting us with our needs on an ad-hoc basis.

Helpful staff.

Very good location, only a short walk to Newton MRT. Rooms are spacious and bed is good size. Staff are very helpful. Umbrellas are available to use outside. Good variety for breakfast.

Breakfast seating was very limited and at times disorganised. No one would tell you which table to sit at so it was finding a table which was free. Hotel location is location a bit further out so if you are looking for something for central then would advise elsewhere.

The room was very spacious with all amenities provided. Cleanliness was very good.

Food quality need to be improved for breakfast & lunch especially. Toilets should be provided with hand held bidets (in room & lobby toilets) as not everyone uses tissues to clean themselves.

Front desk Jeffrey was great! Came to our room personally shortly after check in and gave my 2 kids soft toys! He also surprised us with a box of truffle chocolates for my wife and me later in the day when we were out. Requested for extra towels and was given by the housekeeping staff in less than 5 minutes! Great bed also!

Room is a little dated and bath tub is a little dirty, has black bits in the water when we tried to fill the bath tub with water for my kids to bath in. Breakfast has a great spread of cold items but hot food selections can be improved.

The staff was amazing, especially at the breakfast and the doorman Ernee Jupon who was very helpful by giving us some useful tips and also for helping us sort some stuffs. The room was comfortable and clean. We were provided with plenty of water and all the toiletries. The swimming pool is heated and nice. The food was great as well.

The smell in the elevator and the bathroom needs renovation.

Cleanliness & Location. Staff were overall extremely very good & always willing to help. Good Mattress.

Although staff did attempt, but extremely limited to no vegetarian/vegan options. We didn't have breakfast evening one of the days, although t was included. One of the days we just wanted to pick coffee & was kind of made a big deal.

The staff were really nice and helpful. They accompanied our need to check in early and helped us to get our mobile which was forgotten in a taxi from the airport. The room was large as well compared to other rooms in singapore. The toilet was large as well.

The only thing is that some of the furniture in the room looks old and there is un pleasant smell every time we open the door of the wardrobe. It seems they use specific smell which I noticed in another hotel in Singapore as well . The smell was strong and unpleasant for me and also my friend