The staff at the front desk is quite helpful, nice and polite. The cleaning staff is great as well. I have to say that the men that are in charge of the main entrance doors are not really doing their job. They would be standing there and would see you coming in and not help you open the big entrance doors. Sometimes they would even move to the side so you open it for yourself. There was an occasion where there was 2 men next to the doors and they would both just move to the side and not help you with the door even if you had luggage in your hands. I had to one day stay at the lobby to wait for my friends checking in and saw them do this multiple times. In rare instances they would open the door for a person. Im also complaining about this since it happened to me and my friend. I almost tripped with my luggage when checking out because of their lack of help. The location of the hotel is good near orchard. The accommodation is more on the older side but well kept

As mentioned in the main review the front door staff

The spacious room & good service, we were upgraded free on arrival to our surprise 😀 The carpets in the hallway needs to be upgraded..Should have some stuff/ eats in the bar fridge ,rather than being empty & working empty. The late check out was negotiated 1 day ahead at the reception, but on arrival the next day after shopping &being tired , the reception has not updated In the system, hence had to discuss request all over with the customer service reception, as if we hand not discussed earlier & justify our claim. I, in fact, had got a slip from the previous day of the late check out fee of $ 179 appx which was in the room , which I later handed over to the reception. You should have a request form to be filled in at reception for late checkout & fee mentioned to formalise this type of issue to be avoided. We wasted 30 min + in explaining the situation to the reception. This shouldn't have happened.

Spacious room

Room 1601-Window having fungus. Standing shower instead of bathtub as it is not convenient for senior citizens

Stayed at York Hotel due to its strategic location and it has been a family hotel for many years, that is so comfortable and quiet location but within walking distance to almost popular shopping malls. Will definitely return.

In rainy season, guest may have to take a walk, so umbrella available in the room would be preferable than having to request one at the Concierge. But this not a big issue though, concierge is very helpful to provide one upon request.

I like that the toilet in the room has bidet, and that the room is spacious. The breakfast is good; not exceptional, but varied enough not to make you bored. I also like that it is near Paragon mall, and since it is not on the main street, it is quiet at night.

Location's a bit challenging if you're not used walking up a hill. Another option is to use taxi to and from the hotel, but since it's not far from orchard and newton mrt stations, you might want to weight between paying taxi or doing some extra exercise.

Excellent location, excellent value for money, clean

Staff extremely friendly to Caucasians, not to Asians

The family room was great for us, with large comfortable beds, good air-conditioning, and a nice bathroom. The location was ideal - a short walk to the Orchard shops and metro station. The breakfast buffet was fantastic and good value for money. I also made use of the fitness studio and pool on the first morning, while fairly basic they were lovely to have. All of the staff were lovely, and the service from the concierge desk when we were struggling to get a taxi that could take us and all our luggage back to the airport was great. I'd happily stay here again.

Didn’t have breakfast at the hotel

Everything was okay specially the guy at the reception allowed me a late checkout and the guys at the concierge were very helpful Requested an early check in when I booked but wasn’t granted.Arrived in Singapore at 07.30am and at the hotel around 08.30am. Had to wait till the normal check in time. When requests are made at the time of booking some consideration should be given. May be a few hours so that you could freshen up after a tiring flight.

The quadruple room was very spacious and very clean. There was space for the children to sit on the floor to play. The staff were very helpful and attend to our needs as soon as they could. Very helpful and friendly. The breakfast was good and they replenish the items quickly.

The hotel is located behind Goodwood park. If you come in from that direction by foot at night, it can be quite dark if you are walking in from the main road

Clean, spacious, friendly and helpful staff. We stayed in a family room - which had more than enough space. Each night when we arrived back the room had been cleaned and towels/stock replenished. Fresh bottled water provided daily. The buffet breakfast was amazing with so much variety and constantly topped up. I would highly recommend, especially for a family.

We loved everything about the property. The only thing to be mindful of is the walk to the MRT, there is a slight incline on returning to York, and the walk to the closest MRT is around 8 minutes. This feels longer when walking In such hot/humid weather, but there are plenty of shops/ covered areas along the way