We spent two nights at this hotel during our visit to Madinah, and it truly felt like a blessing. The location couldn’t have been more perfect—just a short walk to the Haram, with a stunning view that greeted us every morning and evening. Being so close to shops, a mini market, and a small restaurant made everything easy, especially with kids and my mum in tow. From the moment we arrived, we were met with genuine kindness. The receptionist—a lovely lady—welcomed us with warmth, and later we received a thoughtful call from the customer service head just to check in and see if we needed anything. That small gesture meant a lot. We had booked a quadruple room, but were generously upgraded to a suite with a living room. It was spacious, spotless, and incredibly comfortable—perfect for relaxing after long days. Every staff member we interacted with, from room service to laundry to the coffee team, was kind, respectful, and eager to help. My children were happy and relaxed, my mum felt cared for and comfortable, and I felt deeply grateful for how smooth and pleasant everything was. It wasn’t just a hotel stay—it was part of our spiritual journey, and it added so much peace to our time in Madinah. I wholeheartedly recommend this hotel to anyone looking for a warm, family-friendly place near the Haram. And yes—we’ll absolutely be staying here again, insha’Allah.

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The location is Perfect, right in front of the mosque. the living rooms views a panorama of the Al Masjid Al Nabawy. The hotel is surrounded by all facilities need ( hospital, supermarkets, gift shops) . the rooms were very clean and spacious, the staff were tremendously friendly and decent. Their response was prompt for any request. The receptionist, Mr. Hany was really decent, along with the laundry service gentleman, the chiefs and waiters. Generally, the service was very comfortable.

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Every thing from checking in and very generous hospitality by Mr Bandar, Mr Ahmed and Mr Ihsan. The Security staff leading by Mr Hassan and Mr Habib. All staff were trained very well and all the place facilities were incredible. Location to the Mosque and all other services is great. Lot of secuer parking.

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We arrived little early about 3pm and we were allocated the room without any wait. In fact our room was upgraded. Staff was friendly and they helped with everything. Suggestion - if you need to dial at reception from hotel room then it is "zero" but on the phone itself there is a designated button for reception which does not work so please sort it out so client won't have any confusion. Would love to boom again.

Loved everything.

The location is extremely well! Very short walking distance to Haram women's musala which only took a few minutes to walk to at time of prayer. The morning staff, especially DANAH and Helal are extremely pleasant, friendly helpful and customer service oriented. The breakfast open buffet menu is excellent, variable menu everyday, quantity are good, they fill up empty container promptly and are always around for inquiries or to help the guests. Thank you.

The only negative thing is that there are no wifi in the rooms, so fro me coming from Canada with different time zones, I had to go down to the lobby which was always crowded to have access to the wifi. Hopefully, this will improve for the next time of my stay.

The hotel location is 500 mts approx fro. GATE NO 320.The reception staff was very professional/ helpful and dedicated to their job. The rooms were cleaned and all towels ..bedsheets and quilt was in very good state. We have been allowed to stay couple of hours before actual time of check-in as the rooms were cleaned and available . The breakfast was very tasty . Quantity and quality of food is good. The cleaning staff and house attended were available on one call and treat us with good gesture. Ac was running fine and water pressure was also good. Overall i can say the hotel has very good impression on us and Inshaallah when we comes next time will definitely plan to stay in tge same property. We can get some small shops near the hotel for eating etc...All big restaurants are behind crossing the bridge...

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Location is prefect and near to المسجد النبوى , very clean and friendly staff

Checkin is after 04:00 PM

Most amazing location. just 2 min walk to Masjid Nabwi gate.

all was good

Very welcoming & Excellent location very close to Al Masjid an Nabawi . There were ten of us travelling this time around, I did send an email before saying we might turn up a bit earlier then checking time, I got an reply back from Mr Eassan, i think his name was saying they will try their very best to accommodate our need, so we ended up arriving Four hours early then our checking time. Everyone in the reception were very welcoming and attentive specially the lady in the reception and a young chap named Ahmed, also there was a another gentleman named Siddikur there were very helpful. They immediately accommodate us with three massive room right next to each other. They have very good selections of breakfasts which we enjoyed every morning. Cleanliness, I would give 10/10, Young man named Imran Hussain kept our rooms clean and tidy every day. Overall 10/10. Just wanted to thank everyone at Emaar Al Mektan. Thank you for a wonderful experience.

The Hotel was amazing , hospitality and staff were just great. Starting from the reception, the manager and duty manager were very nice and always ensured we had a nice stay and the best available room with a nice view. Abd Elkadar from the restaurant was very welcoming and helpful. Naeem from the housekeeping always made sure we had everything and ensured the room is always clean on time. At Last the floor manager of the house keeping was also very nice and helpful. Scents at the reception are beyond amazing. Amazing Team, Amazing Hotel, Thank you for the nice experience.

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