Very courteous and helpful staff. Nice breakfast , close to gate 328 , easy access to the ladies side. Concierge staff very helpful. Worth the price, lots of amenities/ shops nearby for convenience.

Location was great, close proximity to masjid Nabawi Staff were very pleasant and helpful It was clean It was great value for money I would recommend it

The room service was slow The lifts were slow I would still recommend it

The location is a bit far from Masjid Nabawi, so I couldn't often go home from the hotel to the mosque between prayer times

I like everything about the hotel except that the distance is a bit far

Very close to the mosque, good food hotels around. Reception staff were very nice and helpful.

Breakfast too expensive.

All the staff was courteous, friendly and helpful. they were always willing to support and facilitate any legit requests. many thanks to Deema, who helped my wife get the pass for Riaz ul Jannah. great location for couples and families as it is close to gates 15 and 16, which are dedicated gates for ladies. room size was great with a lot of space. the bathroom was great too. breakfast was Ok, nothing fancy but did the job.

There was nothing that I would say I disliked. if i am being overly critical, there is some room to improve the breakfast better

1- Great and helpful staff 2- Close to Haram and taxi pickups. 3- For Ramadan, it was very helpful to find many local express restaurants including a nearby McDonald’s 4- Clean room with clean carpets 5- Elevators move fast during rush 6- Parking in basement

1- With recent changes of assigning visiting hours via Nusuk app by Saudi govt., it’s a very tiring walk to get to the other side for ziarah. Ladies gate is also a bit farther. Hotel can offer customers Golf cart car service to move them around the Haram and it will make it more distinctive and stand out among others.

near to Masjid Nabawi..around 5 minutes by walk..thank you very much to staff who was cleaned up my room at 9th floor..very kind person..

Wifi not working but its not the big issue for me..in my booking, accually get the mountain view, but I didnt get it..but its ok

The staff was really nice and also the hotel was clean, beautiful entrance and the location was ideal close to Madjid Nabawi 🩷

The bathroom was overall nice except the bathtub which needs a renovation so it felt kind of unclean, the paint was not good. Also one side of the beds, the plug socket did not work so we couldn't plug multiple devices to charge. But other than that everything else was fine.

location very close to the Holy mosque.

this no belongs to the HOTEL but advise to other people reading now. the small mini markets (BAQALAH) around the hotel are raising the price of the items to the double and tribble. please take care and just Shope from Ibn Dawood hypermarket which is very near.

Very close to the masjid (right next to the woman’s entrance, if that’s what you’re looking for). Reception staff very friendly and welcoming, Rahaf ensured I had an excellent room and early check in, during their busy period! There are comments made about lifts, which was off putting for me, however I never had issues and always managed to get a lift, even if I was late to prayer or early.