The location was absolutely fantastic—just a stone's throw away from Haram Sharif! The staff truly stood out with their exceptional service. I want to specially commend two housekeeping personnel, Tarik UlIslam and Hakeem, for their unwavering support and responsiveness throughout my stay. Despite the kids making quite a mess in the bathing area, they were always ready to assist with a smile, handling every situation with cheerful professionalism. To top it off, the breakfast was delightful and added to the overall wonderful experience." And Madinah is always the most lovable city to stay in, and I feel blessed to be there.

The room was slightly compact, but that's perfectly understandable given that the four beds accommodated.

It was a comfortable stay as it was clean with sufficient closet space, prayer mat, extra pillow. Housekeeping guy Farouk was very friendly and polite. He always greeted us and able to provide what we asked for such as fresh towels. Location is good as very close to mosque and not too far from everything.

Room is small as little area to walk about but acceptable. We were able to move two beds together. Elevators are all working condition but small. Will get busy during prayer times or coming back, thus require some patience.

- House keeping stuff were very helpful and welcoming especially Ashadul he was very caring and helping ^_^. - location is very close to Haram only 3 building to reach Haram. - Room was big it was a family suite (2 rooms one has 2 single beds and one has 3 single beds with common bathroom)

- Someone randomly opened my front door, it was an elder neighour next door but he randomly mistaken his room and asked for extra key from lobby and they didn't even check the name reserverd the room, they apologise later but this was unacceptable behaviour - Building construction next door was little bit inconvenient. - They only give you 2 cards for 5 persons which is not good.

Low expectations is the key to happiness. I read some pretty negative reviews and was uber afraid as was travelling with extended family. But was taken aback (in the msost pleasant way) by the general courtesy and overall rooms and their condition. Family suite has 2 seperate rooms adjoined in an alley wihich also houses the washroom. Perfect for some privacy and overall comfort. Breakfast. Wallah. Uber amazing. And amazing location. Hardly 5 mins walk till masjid.

Helpdesk response was next to NONE before travelling. Got multiple attempts on card before and even after payment deadline date with no clear response from hotel to our queries. Enlisted property contact number also dint respond which further made us afraid before arriving and full of lowest expectations (which in turn turned out to make us more satisfied when we actually checked in without hassle and with good rooms :). Cleanliness can definitely be improved. Helpdesk phones in room werent working.. Also NOT this property's fault but their is a huge hotel being constructed at the back of this hotel which caused a little ruckus at times..

Check in time on booking.com was 4 pm but I appreciate the check-in I got early as soon I reached hotel after zuhr. I had booked a 4 bed room for which they gave me 2 bedrooms with 5 beds which was good. Although the space was not much, we liked it. The housekeeping staff Mr. Shakil and Mr. Mamum Akando were friendly and helpful. They provided very good service and we're willing to help. The rooms were clean and tidy. The hotel is very close to the masjid. So convenient. During check out Mr. Ibrahim and his staff supported to get my car out from hotel parking since parking spot was little tight corner. Note: In Taiba Building near masjid there are restaurants and shops.

They should allow to park car inside hotel before check-in or allow online check-in option since security will ask for parking ticket.

Overall experience was good. Especially the location is great, nearby by Al Masjid Al Nabawi and the housekeeping staff was great. Special thanks to Shakeel from Bangladesh, he took a good care of us. My only recommendation is to get a property near gate number 303 i.e. Rawdha because from all other gates you need to walk a lot to get to the forefront i.e. first saf of masjid and roza e rasulullah s.a.w

The meals were only from Indonesia cuisine

The property is only a 4 min walk to gate 330 of masjid nabawi. The room is clean the beds comfortable. There is a laundry facility outside the hotel Taba which is about a 2 min walk. Great service and price. We arrived early but were still given a room. The key card many people complained about was because they store the key with the cellphone or battery chargers. These reset the magnetic strip and you can no longer access the room. Once we made sure the card was far from our phone and batteries we had no issues with our key cards.

The iftar buffet was not that great, skip it and find a meal elsewhere. There are many many options and also other hotels offer buffets.

It's our 2nd year in a row stay at Durrat. we know our way round so it was convenient for us as family. It may not be as close as other hotels but still within close proximity to the Masjid and women entrance. however Rawdah is on the other side, around 5-7 min walk from the entrance.

Room service could be a little better, they need a lot of prompting but eventually they do get around to what you ask them to do. Reception and other staff members are very friendly.

The hotel had a very good location. Almost all of the requirements can be met within five minutes from eating to shopping. The Holy Masjid is just a two minute walk. The restaurant is available on five minute walk. Taxis are available on the door step 🪜

The hotel staff must reach each guest on a daily basis for cleaning the room which I didn't get during my stay of three days. The first day someone entered the room during my absence ( maybe by mistake or deliberately) although nothing lost

The location was easily accessible. The room service was exceptional. It was prompt and on time. The cleaning staff Mr Farooq Umer was very corporative and did whatever asked with the best of his capabilities. Similarly our checkin experience was really good where Ms Ibtisam was very corporative and gave us the room key in the short possible time though we had reached the premises after 8 pm

A little larger room size would have been more comfortable.