The hotel is very close.,3/5minutes walk depending on your walking pace. Enough lifts, therefore don’t need to wait to long. Reception staff were very help and efficient, and dealt with any issues promptly. The staff who dealt with the luggage were so helpful. Well done everyone and thank you so much!

I have nothing to complain about. I booked one room for five people. However the management gave me an apartment with two rooms. Before i made any payment i was allowed to inspect the room to see everything was ok. The room was nice and clean and fresh towels were provided. Will recommend to family and friends. Definitely a bargain, i only paid £252 for five nights.

An unforgettable stay just steps away from the spiritual heart of Medina. The hotel's prime location near the Mosque of the Prophet allows guests to immerse themselves in the tranquility and beauty of this sacred place. From the moment I stepped into the lobby, I was greeted with warmth and hospitality that set the tone for the entire experience. The rooms were not just comfortable but meticulously clean and well-appointed, offering a peaceful retreat after a day of exploration. The hotel staff went above and beyond to ensure that every need was met, whether it was arranging transportation, providing recommendations for local dining, or offering insights into the rich history of the area. One of the highlights of my stay was the breathtaking view of the mosque from the hotel's terrace, where I could witness the serene atmosphere and the mesmerizing call to prayer. It truly felt like a once-in-a-lifetime experience. In addition to its exceptional location and amenities, the hotel's dedication to maintaining a welcoming and inclusive environment for guests of all backgrounds was evident throughout my stay. It's a testament to their commitment to hospitality and ensuring that every guest feels valued and respected. Overall, my time at this hotel was nothing short of exceptional. Whether you're a pilgrim seeking spiritual fulfillment or a traveler looking to explore the rich cultural heritage of Medina, this hotel offers an unparalleled experience that will leave you with cherished memories for years to come.

It was a very comfortable stay.very convenient distance from masjid nabwi.lifts were working properly there were water dispensers in all the corridors making it very comfortable for those coming back exhausted after long walks.they have immediate access to cold water.

The pillows were very thick and one mattress wasnt good but it was all well kept and clean.parking has been mentioned as free.we had to pay 50 sar for acquiring a parking space though

The location is very good ,, And overall the hotel is good

So crowded and elevators are very very very crowded its tooks almost 30 mins. To go up and down after several attempts,, also I dont like that my booking was confirmed and when I arrived the receptionist informed me that there is bi available rooms and they transferred me to another hotel near to that one with almost the same facilities ,, but it disturb me because we was 2 families and we wasnt stay in the same hotel as planned

Very good location, Near HARAM.

Very tiny room.

I booked a room for 3 people but was given 6 beds so plenty of space. Location to Prophet Mosque was amazing, within 7 min can reach the mosque, it was very clean surrounded by alot of shops.

Never provide a towel I asked like 3 times but being told to wait later on the day. TV battery did not have battery I had to ask 2 times but this was not an issue.

Worth for its price

House keeping almost nil. Breakfast served in room in tray but without cutlery. Tea bag only, no coffee, no milk. Breakfast quantity was very small for a couple. There was local bread but no butter. Cheese could be replaced with butter. Even saop and shampoo was for one person only.

Really close to Masjid e Haram. This hotel is towards the south and very suitable for people travelling with children and the elderly.

The house keeping was pathetic. They have hired some lazy Bangladeshis that don't feel like giving you complementary water bottles and take ages to even bring a clean set of towels.

Super friendly and helping staff. I like the rooms ambience but they are little small but manageable. Cleanness is very satisfying.

Washroom size should be little big and high price of room which are very small for 3 people. Need to give good deals in room prices.

The manager Idris good guy first complain Change the room straight away no problems Plus the staff all friendly specially Asraf.

No breakfast I think there should start breakfast.