The location The Lovely Garden is like an oasis in the desert Lovely swimming pool The size of the room The garden view from the balcony The staff are friendly

There is no kettle or instant coffee or tea in the room.

The Pavilion Winter is surrounded by beautiful gardens. The hotel is clean, comfortable and well-positioned. Our room was tastefully decorated, clean and spacious with a good-sized bathroom complete with bathrobes, slippers and lovely toiletries. During our stay there were 3 dining options on site but you need to be smartly dressed for 2 of them, so we opted for the "casual" BBQ which is served near the swimming pool. There is a buffet offering a variety of vegetables and starters, which changes daily. The meat is brought to the table on a small charcoal grill and is excellent. Various wines are served. Local wines go for around 900 EGP a bottle and were good. The service was excellent and the waiters are very friendly and attentive. It was my birthday and they brought a cake and flowers to the table and I was seranaded by all the waiters. Really special! The breakfast is also a buffet and there is a really good range of products plus tea, coffee, fruit juice etc. Room service is available 24hr. The swimming pool is stunning (and heated) and you can order food and drinks from the bar there until around 5pm. The staff were friendly and attentive. We had a wonderful time and would definitely stay there again. There are security guards outside the hotel complex and the only negative aspect is that the minute you go out of the hotel you are hassled by touts (not the hotel's fault obviously!). We walked a little way down the road and got a taxi for 150Egp to Karnak. The local going rate for a taxi is 100-150EGP for a single journey but you need to establish the price before you get in the taxi. The touts outside the hotel ask for 400.

My only criticism is that it was difficult to contact the hotel before arrival. I sent many messages and tried to call to arrange airport transfer and received an answer when I switched on my phone at Luxor Airport. I had already arranged transport through booking, which turned out to be much cheaper. They charge €50-60. We paid €18 through booking.

This hotel is in the perfect location situated in the gardens of the Winter Palace. It is clean and comfortable and the rooms have those little touches like toiletries, bathrobes and slippers. The rooms all have balconies with views of the spectacular gardens. The breakfast had a great choice of food and the service from all the was exceptional - special thank you to mohammed in the restaurant. Thank you so much for making our holiday perfect

Would have liked tea/ coffee facilities in the room. I know room service is available but sometimes just nice in the moment.

Great facility. I've stayed at the Winter Palace before & was expecting that this would be a much less impressive facility. In some ways it was, nothing is quite like the Winter Palace but in other ways it was just as wonderful. The breakfast was wonderful & the staff there were so professional & attentive. Mohamed remembered what we liked each day & made sure it came to us quickly. Your front desk people were also great. We checked in for a few nights, left to stay overnight in Abu Simbel then came back for 2 more nights. They remembered everything. Love the grounds and the flamingoes! Spotlessly kept. I'll be back.

The hallways & elevators need some attention. They are clean but a bit shabby. Draperies hanging loose, carpet buckled & stained. Not terrible but not what's expected of a Winter Palace facility.

It is an oasis in the middle of Luxor. The outside area is shared with the Sheraton, including the swimming pool and gardens. This part alone was worth the stay. Breakfast was good as well, room was spacious, amazing shower. We really liked it.

Communication via Booking chat was patchy and slow. Unfortunately the coffee during breakfast was honestly the worst coffee I have ever had in a hotel… it tasted like a dirty rag. Staff was neutral. Price is high for Egypt, but the facilities made up for it somewhat. Pillows were way too hard and tall. Beware of the ATMs placed at the hotel’s entrance—they charge an outrageous fee for withdrawals.

Comfy hotel surrounded by lush greenery right in the heart of Luxor city. The gardens were absolutely beautiful, although it was a little sad to see the flamingoes being cooped up in the evening in a shabby little cage. Breakfast was outstanding, probably the best we had our entire time in Egypt. Our room was spacious and felt like a slice of heaven after a long day of walking. Location was perfect, right next to the city and within walking distance to restaurants and the souk. The hotel staff were very kind in allowing us to leave our luggage at the reception desk after check-out.

The taxi drivers at the entrance were like hyenas waiting to devour unsuspecting hotel guests. We booked a Careem ride and were harassed by the taxi drivers who insisted that tourists were apparently "not allowed" to use Careem - thankfully we ignored them and got our ride anyway. The hotel should make an effort to place security personnel at the entrance to assist guests and help them avoid these touts.

Well designed, very comfortable hotel sharing all facilities (pool, beautiful gardens, bar and restaurants) with the Winter Palace. Gracious staff, very good breakfast, excellent swimming pool. We really enjoyed our stay.

I think the nightly barbecue would be more popular if it was offered as a less formal, more local type dining option, whereby individual items could be ordered, rather than being a (quite expensive) fixed rate buffet. This would really complement the hotel’s existing elegant and formal restaurants serving European food.

This is a superb hotel that pretty much matches any five-star hotel I've ever stayed in, but at a far more affordable price! The staff were lovely and were able to facilitate a connecting room for us, which may seem small but made our evening! The swimming pool is perfect for hot days and there are lots of chairs set out which they provide towels to cover. The room service is of a good quality and very reasonably priced. They provide the usual slippers and dressing gown which are always a nice touch, and the room cleaning team left flowers and little towel statues for my sister which thrilled her!

Just one note - I asked at reception regarding organising a tour, and the price they quoted me was about five times what I found when doing independent searches myself. This isn't a criticism at all, they're perfectly entitled to charge whatever they want, just a note for those more budget-conscious that there are cheaper options available!

We were amazed by the huge and well-kept park and enjoyed our breakfast on the outside terrace every morning. The huge pool (there are actually two of them) was great for relaxing after sight-seeing. The location is perfect for walking to Luxor Temple or different supermarkets and restaurants are nearby. We used the front and the back entry. The stuff is very friendly and supportive. There were only minor things that could be improved (fries at the beach bar, old armatures / bath) - but looking at the overall picture these do not diminish the positive impression we have of the hotel. Would we come back? Definitely.

minor things: fries at the beach bar, old armatures / bath

The staff was very friendly and helping. The breakfast buffet Was very delicious and many items. The pool and the grounds were absolutely amazing. The hotel is located just a couple of minutes walk to Luxor temple and the market. Just across the street is the boardwalk with many restaurant choices. This would be an ideal location to stay in Luxor.

The rooms were a little dated. The bathroom does not have a shower curtain so when you were taking a shower, the floor gets flooded with water. The pillows were very hard and the bed was hard.