The room surpassed our expectations as it was bigger and a lot prettier than shown in the pictures - we booked the ‘foresta incantata’. The cleanliness was outstanding and the staff was kind and very helpful even before we arrived (they addressed our questions and requests via email promptly and professionally). The building is modern and located a few minutes away from the centre of Montecatini where you can find lots of restaurants, bars etc. If returning to Montecatini for a romantic gateway, we will defiantly stay here again.

We had a great stay, staff was very friendly and helpful. The location is great as their is a big park close where you can go for a walk and the city center is also 5 minutes walking distance + many restaurants in the area.

None

Amazingly beautiful room, great location and very friendly staff. They even helped us with transport when the train drivers went on strike! Would gladly recommend to anybody who wants to experience a spacious room with extra facilities (jazucci, sauna), in the heart of Montecatini!

Crazy decor of room, friendly staff, hearty breakfast by Italian standards, close to town center, clean, modern

no sofa, only folding chairs and small table The town of Montecantini is not worth a visit. There is only one spa and it is lousy

The room was beautiful and very clean.

The shower did not have a glass wall so the whole bathroom got wet after showering. There was a power outage when we arrived so we did not have warm water for a short while.

Having to pre order and have breakfast in the room was the only downside of an otherwise brilliant hotel but it was fine for a couple of nights. Buffet breakfast in a dining room would be much better but i get why they do what they do.

Breakfast see above was only down side.

The place was such a delight! We enjoyed very much our stay. We tried two rooms: Enchanted forest and Bali room, both of them were a lovely experience. The mattress is confortable. The receptionists were very kind and helpful. I recommend

The only thing I would say is the lack of gluten free options

Excellent place to stay . Easy to find from train station. Lovely welcome and helpful team all the way. We would stay again to try a different room !!

Nothing disliked

Sparkling clean, wonderful check in (with refreshments), room tastefully decorated, staff excellent.

a/c didn’t seem to work. only option offered was to turn it off at reception.

Different from any other hotel. In a dream world.

Didn’t have an iron to iron my clothes but that’s Italy