Location is excellent.it is a very old hotel and retains most of it character. As an out of towner, I went to school in Shrewsbury I had aspired to staying and having dinner here. Ella at early evening check is was absolutely excellent. Calm patient, helpful friendly, multi tasking and achieved an acceptable solution. Breakfast food and staff also excellent.

Dissapointed Dinner wasn't possible as chef had an unavoidable family emergency that's understandable. But staff refused to organise an additional charge room updrade, 24 hours before check-in and again three or four hours before check-in. So at check-in the only upgrade (from a really pokey twin room to a simple double), on offer for +£70 was 4 poster bed and roll top bath that I had refused earlier in the day. Ella eventually telephoned her manager a found a simple double as I'd requested 24hrs previously. Unnecessary stress for all. Private parking £10 failed to work despite registering at reception we were charged £15.50. Would have been better and less stress in the multi storey.

Friendly staff Comfortable beds Great location Very good breakfast

Cleaning lacked a little, hair on the bathroom floor & in bath plug hole so it wouldn't drain until I cleaned it - not nice! Bathroom not cleaned in the 4 nights we were there

Breakfast was quite small

not a fan of the breakfast, a bit too small

Great location

Bed was on rollers and kept coming away from the wall

The breakfast was excellent and the service was very fast. There was a good choice of breakfast items on the menu Plenty of hot water and the bathroom facilities were great

The hotel is old but it should review its cleaning rota to include more frequent dusting of doorframes, wooden panelling, skirting boards, picture frames etc. Rooms should include a toilet brush and there should be more than one toilet roll in the bathroom. Our room No 1 was quite cold in the evenings as the heating was not on nor was there any spare blankets. I have a bad knee and use a walking stick but the lift was out of order for the whole duration of our stay.

Location was excellent. The setting was beautiful.

One way system was confusing-needed more information on how to get to and from hotel by car. Cooked breakfast was poor. Couldn't cook poached eggs. How they can overcook the yolk and yet undercook the white is beyond me. Also grilled tomatoes werent grilled-they were barely heated.

We stayed in a Standard Double Room. This was a large room with a large comfortable bed and good size ensuite. The room was quite comfortable with room for chair to watch TV. The room had a view over the outside plaza area. This was an exceptionally good hotel bedroom. The quiet location in the centre of Shrewsbury is unsurpassed. The staff were very welcoming and very helpful. Thank you. We had breakfast each morning and the menu was broad and the food was delicious. The dining room staff were very efficient and helpful. The lounge bar was a lovely place to sit and read, chat (or as we were fortunate - to listen to guitarist practise their repertoire. A beautiful evening!) We had previously stayed in apartment accommodation in Shrewsbury not really wanting to be in a smallish hotel room. The Prince Rupert was certainly not that. Greta place to stay and next we visit Shrewsbury we will stay in the Prince Rupert.

Nothing

Exceptional staff on reception, they couldn't have been more helpful, and it's 24hrs. Room was comfortable, though the mattress was a little soft for me( something I experience a lot in other hotels ). The double glazing was really helpful for blocking out the sound from the neighbouring pubs. The location is excellent - right in the heart of Shrewsbury with a great range of pubs and restaurants nearby. I strongly recommend the Giggling Squid for Thai food, and the pub next door does a decent Sunday Lunch. Breakfast at the hotel was superb: great selection, well presented and wonderful service. The hotel has bags of character and costs about the same as the nearby Premier Inn - The Prince Rupert is far superior. I like that you can open the windows for fresh air and they don't rely on air conditioning.

Not really a complaint - as it's the same for most hotels, but the mattress was very soft for my liking.

Location excellent. Breakfast and the breakfast room very good. Lounge/bar area spacious and comfortable.

We stayed in the King James suite but were disappointed - it was just a largish room with bathroom, quite lacklustre. We had a 4-poster bed which was rather narrow. All in all, not worth the £195 per night charge. There was confusion at check-in; we had phoned the previous day and been advised our room had a walk-in shower, but on arrival discovered that this was not the case. We were offered King James suite instead (with a walk-in shower) BUT the length of time in getting this room prepared was unacceptable, bearing in mind the cost of the room! And, on our last day we returned to the hotel at 4.30pm after full day out to find that the room had not been serviced! (Not to mention the broken toilet seat lid ..)

The location is ideal for sightseeing as it is in the mediaeval area and because of the impossibility of parking in such narrow streets, provision is made for car parking very close by and made very easy. The staff are exceptional, very friendly, very helpful. The room was adequate but not large enough that both of you could sit and chill - there was only one armchair and realistically no room for a second. On the other hand there was a very welcoming seating area in the bar and lobby. The dinner in the in house restaurant was superb, worthy of a 5 star establishment. The menu was imaginative and every dish executed with precision and flair.

The decor feels a bit tired and dated which makes things like carpets look grubby even though I am sure they are not. The rooms are small which is fine if you only want to sleep in them.