The staff was so nice, they gave us a free upgrade and it was very easy to check in and check out. The room was exceptional, it had everything we needed! The bathroom had a bathtub, it was so spacious and clean, the bed was super comfortable and we were right next to anything, we could walk five minutes to get to anywhere we needed.

The one thing I think they can work on is this: after a certain time there was nobody available to talk to if you needed anything (after 18:00 if I’m correct), only a WhatsApp number. We didn’t know how to get the tv to work (it asked for a password) and texted the number for help, and we got the same automated message asking us to write our customer reference number over and over again. We couldn’t find information on that anywhere. Maybe it would be better to have somebody available on site for longer, or a number that can go directly to a human if there’s any emergency.

- Staff very friendly and helpful - Very well located, just 3 mins' walk from the central station and with plenty of restaurants on the doorstep to choose from - Room was a decent size, comfy bed

- I didn't notice there was any WiFi, but then again I forgot to ask! - Bathroom quite small, though for the price this is expected. Generally nothing to complain about - it was great value for money

Very well located on a plaza near Hamburg Central Station. The plaza adjoined a 3-block “Restaurant Street” with all manner of cuisines available. Hotel owner and staff were exceptionally helpful and interesting. Room was quite large, fully rehabbed, totally clean. 14 foot high ceilings gave spacious feeling throughout. (I saw only my room, but ‘room map’ indicated that all room were fairly spacious.) It was an elevator building, always welcomed by travelers with luggage. Room electronics set-up was fine. Strong Wi-Fi, Many plugs well spaced in the room, including next to bed. Sizable desk in room (which I had requested). Large bathtub was especially welcome for this weary business traveler. Final bonus for business traveler: 1/2 block away was a small local but full service print shop.

The place is nice overall ... absolutely perfect location, the stuff is nice, rooms are not huuge, but if you use the place only for sleeping its perfect, only minus is there is no ventilation in the bathroom ... so it was a bit smelly when we arrived, however there is a window in the room so ... you can deal with it. Overall a good stay.

The location is very convenient. And the room and toilets were all very clean and well kept. We booked the room in the night around 11pm and by 11.30 pm we could get into the room. It was all very uncomplicated with picking up the key etc. Next day we met the hotel staff, they were very kind and nice people.

Would be better if they provided some coffee and sugar etc with cups as well in case we wanted to make something.

The contactless check in process worked great and I was glad about it because my train arrived two hours late and I got to the hotel shortly before midnight. It is an updated old property, but nicely appointed and pleasant. The bed was not the most comfortable, but certainly not the worst by a long shot. Very convenient to the train station with great access to the activities I had planned. Would definitely stay there again. The only really odd thing was I had to wait until after 9 am to pay the city hotel tax at the reception desk. Reception is an office with a curtained door and I had to poke around to find the person to meet to pay the tax. Other that that, no hitches at all. Great stay, nice place, perfect for traveling alone.

As above, finding someone to pay the hotel tax to, more comfortable bed. No other problems or concerns. I was very happy with the stay.

The location is good. The staff is very friendly and helpful. He gave us a upgrade from small double room to 3 people family room. The room is clean. The bed and the pillow are very comfortable. There is a contactless check in. 🌻 We would like to book one more night. However , the rooms are fully booked. We would like to stay here again if we visit here again. And I would recommend people to stay here. 🌞🌻😊

Location is greay! Close to everything, specially train / subway station. I was scared when I saw the reviews but honestly this was the cheaper hotel I found for my budget and I was not dissapointed. Staff was great , cleaning and I paid for having a private bathroom!

Great location, great staff very knowledgeable about the area and super helpful. Great hotel with clean rooms and great heating. Super near the metro and train stations so easy to travel and get back. Safe area felt fine and safe walking to hotel at night from station.

I loved this hotel, the rooms are amazingly big, they are clean and super nice decorated. We did the contact less check in, we just picked up our keys from the box and entered directly. They received us 2 hours early than the check in and also they did an upgrade to a better and bigger room. The location is amazing, it is 1 block away from the Hamburg HB, so we could go directly into our early train without problems on the logistics. Inside the HB you will find places to eat really late, so this is a plus too. And you have 2 blocks more the main street where you buy clothes and all. The beds are super comfortable and it was a nice temperature inside.

When I read the comments about this hotel I was really worried but I had ZERO problems with it. It is clean, the rooms are a little old but perfectly functional and nice decorated. There is someone cleaning everyday and asks you if you want the room cleaned. If you want you can ask for towels. I did not see a drunk outside, maybe because it was cold but still, I never felt unsafe or in danger. There was just normal people returning home.