Fantastic location as it’s right next to JR Sakuragicho station and great access without getting wet! Only JPY500 for wash and dry clothes without needing to worry about the detergent! It takes 2 hours so you can go back to the room or have breakfast! Rotation of Eco cleaning x2 and full cleaning x1 worked out well and very convenient for choosing your own amenities like shampoo, conditioner, cleansing gel, face wash, lotion and cream from the reception! Really enjoyed using Japanese style of bathroom! You can wash yourself while filling up the tub and use onsen powder to make a nice relaxing spa for your own. Breakfast was a nice spread of Japanese and western style. I only wished they had hard boiled eggs instead of onsen eggs that is very runny yolk… Only thing I found lacking in the room was the closet… There’s a hangers directly on the wall. As a woman, I prefer to cover my clothes when cleaning staff coming… Pretty small room but ok for a small bag traveller.

There’s a supermarket on the ground floor which is very convenient! However the front desk staff doesn’t explain that you could get 10% discount if you show your hotel room key card at the cashier. Very minimal communication at the front desk… They can be friendly but you (guest) has to ask if you want information… Free coffee in the hotel anytime or how to use laundry etc…

The hotel is right next to the station. It's not as major a station as some others but it's still very active at all hours. Each and every member of the hotel's staff were amazingly kind and considerate and really did whatever they could to make my stay comfortable. The Noge area is right across the street so there are many dining options. There are many amenities to choose from and the free coffee, teas and even hot chocolate at the lobby is an added bonus.

The staff don't speak English or very little English but they have a translator so it's okay. The noise was a slight problem for me. After one night on a lower floor I asked the hotel's staff for a quieter room. This one was much better, but you can still hear some noise from the train even from the 12th floor on the street side of the building and also a little from the street noise as well. It's not so much That I had trouble sleeping though.

Great location, clean with pretty good facilities. The room was slightly bigger than typical Japanese business type hotels.

There’s no assistance with luggage or easy access to taxis if you need it e.g. heavy or lots of baggage. They will not call a cab, so you will to factor this in if you struggle with luggage. There’s about 8 International tv channels. Only one is in English, others e.g. CNN is overdubbed with Japanese. However, the feed kept freezing after a few minutes so it’s fair to say the system needs some attention

I liked the thoughtful touches in the room, including a massager, welcome drinks, GABA chocolate etc. There's also an extensive amenities station at the lobby where guests can help themselves to things like face masks, bath salts, facial lotions and cleansing oils etc. The hotel looks very new and modern. The location is right across the road from the JR Sakuragi Station, which is very handy. There is another JR East Hotel by the Yokohama station so make sure that you'll going to the right one!

The room is quite small so it didn't really have enough space for both of our two suit cases (1 big 1 small) to be opened at the same time.

The location is great, just outside of Sakuragicho station and a short walk to shopping centres and the Minatomirai area. It is about an hour to Shibuya on the minatomirai line so a much cheaper option to stay here and do day trips to tokyo. I was followed from Sakuragicho station by a strange nampa/stalker but I am glad the hotel was so close to the station and I was able to escape. The amenities in the hotel are really good, I really liked the little trays of bath salts and the free tea in the reception area. The staff were incredibly nice and helpful with forwarding my luggage to kyoto. Their english is limited but they have a translating device. I love the bath in the room. It was nice to be able to run a bath with bath salts in the evening.

The room size is on par with other japanese hotels so it is tough if you have big suitcases.

I stayed here for 5 nights. You cannot find a better place to stay in Yokohama: 1. The hotel is just beside the JR station. 2. It is very clean and comfortable. 3. All the tourist attractions are within walking distance. 4. A delicious and supurb breakfast in the nice restaurant on the first floor. 5. Access to all facilities, including free coffee, bath powders, tea bags, and toiletries. 6. Even more surprisingly, from my window, I can see the tallest tower and the Ferris wheel. I will definitely choose here next time I come to Yokohama.

Nothing.

Breakfast was good. They offered not only japan food like noodles, veggies and miso soups but also bread, scrambled eggs and bacon. The coffee machine at there was so nice that I didn't need to go to nearby cafes. The overall condition of this hotel was above my expectation. The room was a bit compact but excellently tardy and clean. It was so nice of hotel service to offer free amenities like bath soap and face cleansing foam. Location was excellent and I could get to Sakuragicho station within walking distance (5 minutes). Also I could find taxi station and air cabin station in front of the east side of Sakuragicho station.

I think breakfast could be better than now. Japanese foods were quite salty.

The property was extremely clean! There were plenty of amenities like tea, coffee, hair elastics, toothbrushes, razors, bath salts, shampoo, conditioner, body wash, pjs, slippers, and more! The location was so close to the subway station. It was literally 1 m away from the new south entrance of the Sakuragicho station. The hotel was also a 10 min walk from Landmark tower (huge shopping mall) and the Yokohama convention centre. Staff were extremely courteous and I would recommend going there if you get the chance.

The hotel was a bit hard to find as the signs were not as visible.

Room is clean. Very close to subway station.

There is no parking lot, which is inconvenient for guests who come with car. Western breakfast with only a few varieties. There is no place to store clothes in the room, which is inconvenient for guests staying for more than 3 nights.

The international breakfast was superb, with many different choices from traditional cuisine to other more "classical" dishes. My room was large compared to the average Japanese size, and I felt very comfortable in that space, very clean. I loved the bathroom, very traditional! The fact that the hotel is very close to Sakuragicho train station was certainly a plus for my brief visit!

Everything was exceptional, and the staff is always gentle and available. The only thing I noticed was some difficulty in using the English language with the staff: this could be a point for improvement.