The staff! Absolutely amazing. Really helpful in every aspect. The room was also very clean and comfortable. Really comfortable bed and pillows. The food in their restaurant was exceptional.

Nothing at all wrong with the hotel 10/10 Parking however wasn’t great. Very difficult to get into, confusing and dark. Spaces were tight.

We had a very pleasant stay at the this hotel. We had a room overlooking the train station which was surprisingly quiet at night. Its is an easy walk into the museums, restaurants and shops. The parking was 100m away so easy to walk to the hotel and at a cost of 10 euros for 24 hours it was very reasonable , the receptionist arranged payment. The room was very clean, of a good size, well decorated, lovely bathroom and comfortable bed. The staff were welcoming and helpful. I would always go back when staying in Rouen.

The breakfast didn't look enticing so chose to eat in one of the many cafes in the town.

Directly opposite the Rouen Rive Droit Train Station. Great as I was arriving in the evening. Wonderful welcoming staff and the fact that they have a great brasserie ment I could check-in, get into my room to drop off my luggage and freshen up, go downstairs again to have an excellent meal and after desert I just took the elevator up and could go straight to bed. The next day after the work was done I could walk straight into the heart of the city to check it out. Although I had checked out in the morning I was more than welcome to do some work on my laptop at the business centre in the lobby upon collecting my luggage and before taking the train out of Rouen.

Nothing disappointed me. It was clean, staff was very friendly, helpful and polite. It really was a perfect stay. So the only dissapointing thing is that there are not more hotels such as this one.

Very clean comfortable good-sized room, very pleasant and helpful receptionist, good location on the beautiful railway station square, short walk to the centre. I would not hesitate to stay there again.

Breakfast was disappointing. The quality of the products was good, however there was only one person responsible for the whole breakfast room plus the terrace and this was very noticeable: the tables were not cleaned, the breakfast buffet was not filled with new fresh products,... Clearly they should never leave only one person manage the whole room. I would not take my breakfast there again.

Great location, very helpful staff, dog friendly , nice restaurant

Very small lift making it a bit difficult to get luggage up to the bedrooms

Rouen is an amazing place. This hotel is conveniently located right outside of the train station. While at night it is a bit of a dead area, during the day it is quite lively because of the station pedestrian traffic. There are a few dining options nearby, including the hotel's very own restaurant which looked great (although I didn't try and can't comment). The location is overall great if you don't mind a 10 minute walk to the most interesting parts of Rouen. Do account for the sloped climb on the way back. It is not that bad honestly, but as far as tourism goes, the hotel is not completely central. Staff were kind and attentive. Bedroom was along the lines of what you'd expect on a nice 4-star hotel chain like BWP.

During my stay, the fire alarm falsely triggered not once, but twice. They clearly had a problem of some sort with kitchen fumes, which didn't really matter for my anxiety and nerves during both occurences (especially because during one of them I was taking a nap). The design of the shower is such that after using it the floor is a horrible wet mess. You have to use your floor mat to its greatest capacity! The only elevator is quite slow and tiny, so you can barely fit yourself with perhaps a small piece of luggage and backpack.

I always ask myself when reviewing, would i stay again or would i look elsewhere? This is definitely in the stay again category. We booked on the edge of town because we wanted to get the train into Paris of a day, and this hotel is adjacent to the station and it was ideal, but what made the stay was the welcome on arrival and the attentiveness of the staff throughout our stay. Yes it could be a bit more grand and the lift is a struggle, but these things can be overlooked when you have great staff and a comfortable bed

terrible wifi, but that's quite common in hotels

We arrived early and there was no problem with leaving our bags in the room behind reception. The receptionist was very helpful re advice on parking which was at one of the two station car parks. We got an email after we'd reached our next destination to say I'd left a small bag in our room with my boots and a book. They said they would hang on to them. We drove all the way back from Bayeux to pick them up the following morning. The receptionist couldn't have been more helpful. Full marks.

The one way system outside the hotel and station is a nightmare and there is nowhere to park to drop off your luggage. We managed to find a 15 minute parking place in Rue Verte and dashed over the hotel to ask where we should park. You have to park in No 2 car park for the station, bring your ticket to the hotel, get it stamped and use when you leave the carpark paying 10 Euros rather than a bit more. When we got into the underground carpark there were no parking spaces. On the bottom floor there were only spaces for hire cars e.g. Avis. We had to phone the hotel and were advised that we were allowed to park in the hire car spaces. It would have been helpful to know this before we entered the car park.

Great breakfast! The location is directly across from the train station, where parking is available.

Advertise that parking is available (for customers who are driving--include the address, too) across the street behind the train station for about 16,50 Euro/day. The streets are one-way and a little narrow, so if you drive past the train station, you've got to complete "a lap" around the town to get back to the parking area.

Fantastic and historic hotel right across from Gare Rive Droit and the Metro station. If you need a base for day trips around Normandie, this is a fantastic location. Room, the restaurant and friendly, helpful staff were amazing!

Only one quibble- the large double room we had could have used a closet rather than open hanging space.