Absolutely everything from start to finish was perfect, including before we arrived with excellent communication from the staff who were helpful, friendly and responsive. The facilities and in particular the spa and pool were gorgeous, and the couples massage I booked as a Valentine's gift for my husband was perfect. Our room overlooked a town square and we could hardly believe how lucky we were to get such a beautiful view. The room itself was very clean and comfortable. We loved the tour we got as we were shown to our room by the friendly and helpful reception staff. The bed was very comfortable and the bathroom and shower were lovely. We only had the breakfast there so can't comment on the food at the restaurant but the buffet was fresh, plentiful and had something for everyone. Absolutely spoiled for choice with very high-quality food on offer. The hotel is in the heart of Rouen which made it perfect for going out to eat at the many fantastic restaurants around the corner. The parking was not cheap at £27 per day, but to be expected for valet parking which made everything so easy. We both had a great stay which exceeded our expectations, and we would 100% recommend going there.

We liked the pool, the linens and bathrobes, the comfortable bed.

The bathroom was open to the sleeping area - causing unnecessary noise and light when trying to sleep. The outlets in the room were strange. There was a coffee maker, but we needed to bring it into the bathroom to access a suitable outlet. The room was made up to have very delicate wine glasses standing upright at the foot of the bed - very nerve-racking. The overhead lighting was also controlled by switches in strange places. And, while we liked the pool, we didn't love it. It was dangerously designed for anyone trying to do lap swimming.

a wondeful stay in this beautiful hotel right in the historic heart of Rouen. the facilties were amazing, and we used the pool, gym and spa during our stay. the breakfast buffet was amazing and we thoroughly enjoyed our visit. We loved the chilled water dispensers on each floor with a bottle in your room to refill as much as you needed. the hotel was also very flexible when we requested a late check out.

our room was a little on the cosy side, but we still had a comfortable stay and were located where we asked for. it was a little difficult to find the hotel, despite directions, as the area directly around the hotel is pedestrianised, but once we were nearby a kind hotel staff member guided us in by phone. we then used the valet parking which we found a little on the pricey side.

The hotel is located in the heart of the town, close to tourist attractions and shops. Housed in a beautiful, monumental old palace, the hotel offers a unique and charming atmosphere. Despite its central location, it is quiet inside. The rooms are very clean and spacious, the breakfast is good and staff is very friendly. The hotel also has a beautiful indoor swimming pool.

Breakfast was good, offering a variety of choices. However, the breakfast room itself could be a little more dressed up to match the elegance of the rest of the hotel.

The staff was real nice, walked us to the room, took our suitcases, were always friendly and ready to help The location was wonderfull, Rouen is a pretty medieval town. The room was tidy and comfy, but tiny. You get a peignoir and slippers. The price is quite a lot for what you get. Breakfast was fine and more than enough. We had valet parking, car was put somewhere safely and returned when we left.

The breakfast bread was quite hard. Maybe typical french, would have liked soms tiny breads. The swimming pool was a little cold for us, but that is personal taste.

This property is simply beautiful and exceeded our expectations. The bedrooms and bathrooms are very roomy and upgraded. The hotel is central and near all of the sites that you would want to visit while in Rouen. They had onsite valet parking that you have to pre-arrange, but this was a huge bonus and very convenient if arriving by car. They have a spa facility you can use as a guest even without spa appointments. Every staff member we encountered went above and beyond to assist us. Highly recommend.

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Astonishing old building sensitively converted. Impeccable service from staff, all of whom could understand our broken French (or just speak English). Spacious room and bed. Swimming pool a real bonus- along with the sauna and hammam. At least the latter two would have been if we'd had time to try them

The price! But then we think there's a direct connection here between cost and quality.

Nice Hotel in a very nice position in the old part of Rouen and our room was the highest one I think or one of the highest. Would stay there again. The room at the very top has nice views over the place and was quite high. We both like being higher up because we aren’t very tall anymore ever since the accident we had many years ago in Mexico when the cable broke in the lift. I wear shoe inserts anyway so I’m slightly higher now and my wife is stuck in the seventies anyway so imagine the shoes she wears. You can see the cathedral from The top room although the cathedral looks quite a bit higher. We had club sandwiches which were nice as we’d been travelling all day and the waiter was quite tall which is a good thing.

Could have been a bit higher but could still see things.

Stunning building, fantastic central location, large and comfortable bed, nice decor, large useful bathroom, excellent reception staff

Wifi intermittent, no replacement face towels after first day, pillows not comfortable, room lighting controls not as good as they could be

We paid for better rooms and they did not disappoint, We have stayed at this hotel 4 times now and will always look to book this over any other hotel in Rouen if we can.

The weather wasn't great so we couldn't really use the inner courtyard this time which is always a lovely place to spend time and we were there when they had a big function and so the bar area was closed, I understand that the hotel has to run things like this but should probably thought a little more about the other hotel guests. In fairness a small point for us but could have upset other guests more.