From arrival to departure (and even following that, as I left an important item behind, and they were very helpful in ensuring it would be returned to me), the staff were keen to ensure our stay was comfortable. This included our dog. FYI - if you book to stay with a dog, the £25 includes a dog bed (no need to transport your own), dog bowl, treats etc.

It's not that we didn't like it, but we were unaware that parking required a booking. This could well have been something I missed in their comprehensive, pre-checkin info. Having said that, there is ample paid parking adjacent to the hotel.

Really lovely comfy room, which was very clean and nice choice of hot drinks. Comfy beds and nice towels. Breakfast was great, very fresh ingredients, homemade fruit pots, granola bars etc and proper fresh orange. Good service. We also had a bar snack in the evening which was really nice. Didn't have my dog with me but was pleased to see it is still very dog friendly.

that fact we couldn't get a car space outside the hotel, which I appreciate is small but I have a hip injury at the moment and and walking isn't great

Staff all fantastic - couldn't do enough for you. Chilled pool and spa treatments brilliant- bed very comfy - the breakfast amazing

The main meal was a crab pasta dish but was tasteless, dry and virtually no crab - mentioned to Bistro manager who was understanding about the feedback and took our cheeseboard off the bill - shame as the food on all our previous stays has been the best Some communication mix up as we booked via booking.com and it wasn't clear that the dinner and room was only 2 courses whereas previously it had been 3 - needs to be made clear from the advertised deal or from reception on arrival what deal has been booked and what was included etc

The hotel has so much character it’s beautiful. My room was amazing. I had two bathrooms huge beds. The restaurant was amazing really great quality food beautiful decor and the staff were friendly great amenities in the room beautiful little touches like lots of herbal teas coffee snacks and chocolate that were complementary.

The rooms are not soundproof and because it’s an old converted building when people are on the landing going into their rooms it’s quite noisy which woke me up in the night and was a little bit startling as I was on a solo trip

Room OK - upgraded to the deluxe room but I would say it was a standard size compared to most hotels. Stain on bedspread which looked like body fluids! Toiletries and coffee making good. Bar and lounge area small for size of hotel, but in a great location close to the cathedral and centre. Didn’t have breakfast - our friends did - didn’t feel 2 breakfasts were worth £48. Apart from bedspread it was clean and the decor was good, but I couldn’t say I was blown away by the hotel. Apart from the friendly receptionist, it was an effort to find someone to serve you.

Service in bar and lounge area lacking - we had to go searching for someone to serve us. Stains on bedspread. Hot room.

The building and facilities were exceptional .very clean, loved the pool facilities. The food was amazing ,particularly liked the eco room cleaning policy. Dining and Bar staff also amazing.Cant fault them.

We arrived , issue with pc system, checked in and got vaguely pointed towards where our room was located, no offer of help with bags. Requested tea and coffee on two separate days and got told they would be bought up but unfortunately weren’t on both occasions. There are two sand filled ashtrays on the patio, these were used to deposit dog poo bags, unfortunately the same bags were in it for most of our stay and one guest had placed an unbagged poo in it . I felt this unhygienic so raised it with reception. Shortly afterwards. The bagged poo was removed but the unbagged poo was still in it when we left.

Good location, walkable to the town centre, interesting room obviously recently decorated etc and beautifully clean, with a very comfortable big bed. The usual excellent breakfast but with the extra of an interesting dining room and very friendly and helpful staff. We didn't think to reserve a parking place in front of the building but the public car park adjacent turned out to be a completely suitable alternative. Two lovely nights in our eighteenth (of nineteen) HDV's, on our way to Avon Gorge, Bristol.

Nothing, thanks!

Lovely staff, friendly and accommodating. Excellent clean room with large bath and over-bath shower. I had a cosy room which was perfect for one, would definitely be cosy for two! Bistro staff were delightful and very friendly. Food was good, in the morning there was a great range of options for breakfast.

There is a small amount of parking at the hotel, which must be reserved in advance. The closest car park is Magdalene Road, which is down the road and round the corner. It would be a bit of a hike if you were carrying heavy bags or maybe weren't quite nimble. Parking cost in excess of £10.

My room was ready as I was an early arrival. Thank you. My room was cold but when I spoke to reception, the lovely member of staff immediately 'overrode' the heating system and it was comfortable afterwards. Feather pillows!!! Fabulous and rare in many hotels. Don't ever change that. Great bed. I came by train so needed taxis - all of which were organised by reception. All staff members, in all spheres, were warm and welcoming. Good training I suspect. As a single diner, I asked at Reception for a table at the side and not in the middle. The restaurant manager mentioned this on my arrival and provided a perfect table. Good quality biscuits in room. I was out to lunch so didn't have breakfast but the £155 DBB rate was good value even without that. I suspect I may have been over time in checking out but there was no hassle or pressure regarding that. Thank you. I'll be back.

No scallops which were on the menu and I was looking forward to. Couldn't get to sit in the bar as a private function dominating. Tough night for the staff covering a number of rooms so I had a very long wait for pudding. I understand that staff have their 'own' tables to cover but I felt stripping a table while I had no service was insensitive. Thank you to the lovely guy who realised I was waiting and asked if I'd like the menu. Didn't need it ! it was always going to be the choc delice. Fab...

Great central location, just a 5 minute walk to Christmas market and high street shops. We had a warm welcome and great service from all the staff. Our rooms were all very clean and beautifully presented. The bed was very comfortable with a lovely duvet. We also ate dinner at the restaurant and enjoyed a lovely menu, great service and beautiful decor. We had pre reserved a car parking space so that was available to us on arrival.

Car parking is potentially an issue here. There are limited spaces at the hotel and the nearby car park seemed constantly full. We did book ahead and that worked very well, so I would recommend you book a parking space if you need one.