Breakfast food overall was very good, although 2 were undercooked and had to be sent back. The service was very poor. We had to keep asking for items we ordered but which didn't appear. On our last morning our waiter informed us that our order had been lost, so we had to re-order. When breakfast finally came it was incomplete. We felt staff had been poorly trained and just didn't understand their role. I complained at the time about the level of staff efficiency and was told that staff "learnt on the job" and there was no training as such. Dinner service was acceptable, although a little slow. Overall the restaurant service was poor for a 4* facility. It all could have been so much better.

The restaurant service and waiter efficiency. (See above.)

Absolutely fantastic! Staff were amazing, attentive, professional, friendly, efficient, can't praise them enough and that was all of them. Room was great, everything you want or need, decor great, facilities included a safe and mini fridge, totally spotless in cleanliness, complimentary toiletries, towels etc We opted for breakfast in bed, brought to our room by 2 very well dressed in uniform staff, quick and with friendly unobtrusive manner. Food exceptional, tasty, hot, exactly as ordered. A £5.00 per person per day charge applies but so worth it! Parking no problem, lovely to look at hotel, great sea front location, definitely going again.

Nothing to complain about whatsoever.

Spa was exceptional. Well maintained with competent staff. Table d’hote menu was both delicious and value for money. Horizon restaurant a great option for more informal dining. Delicious fresh and well prepared dishes. Was nice to take after dinner coffee in the bar so we could enjoy the live piano situated in the restaurant. Reception and bar staff were friendly, our room was the perfect size for a double, on an inland view rate. The balcony and view over the cricket pitch and town beyond that was a welcome perk.

Breakfast service was cramped. Poor attitude from service staff during breakfast. Due to small number of guests occupying the hotel, only half the floor space was being used for breakfast. Made for little space between tables and clunky food service. Bar drink prices in the Victoria hotel were steep.

Perfect location. Lots of choices for breakfast. Spa available at the hotel next door (we didn’t have time to use it). Check in process was very smooth and fast. Parking is reserved for all guests staying.

No air con in the rooms and they’re not very sound proof. Very outdated. One staff member asked us several times for a room number to put a drink on in the bar but we explained we simply wanted to pay for it now then he asked for a name several times and wouldn’t let us pay without it. Didn’t happen for our round of drinks before and seemed rather strange seeing as it’s open to the public.

Loved the location, parking was important to us and can be a hassle at some hotels but definitely not at the Belmont. The rooms were up to expectations (after we upgraded to a superior garden room and then a partial sea view room for our last night). The gardens at the rear of the hotel were very nice and quiet. The guests lounge and patio were excellent, very comfortable, service was great for drinks and bar snacks.

Can’t think of anything.

Everything is amazing we love location of hotel but your staff all of them are welcoming friendly warm so nice, which makes our stay more special the room was beautiful you upgraded us to sea view room. The food was amazing we loved it. We had most peaceful sleep ever in hotel as usually there is noise somewhere however we both feel Belmount is our favourite place. And we will be back soon hopefully Amanda and her mum Maureen xxxx Big Thank you.

Absolutely Nothing

Superb breakfast. Location great. Furnishings, decor superb. Wonderful floral displays. Would recommend to anyone. Such a peaceful hotel.

Although not close to the lift, the heavy machinery sound of the lift . Particularly so at meal times. Not too disturbing but very aware of it. Possibly just needed some lubrication? Such a peaceful hotel this is a small thing.

You gave exceptional service, each and every member of staff were warm, friendly and could not do enough to make our stay feel special, all our needs were catered for, we had a lovely sea view room, the bed was really comfortable and the walk in shower made it easy as a less able bodied guest to take a shower safely. We dined in the restaurant food and service of an exceptionally high standard.

There was nothing that we didn't like.

This Grand Old Dame of English seaside hotels is in sparkling condition throughout. She is not cheap - but she is an excellent hostess and she will fulfil your every wish if you let her. Some may find her old fashioned - but that is a major part of her charm. From Martinis in the afternoon to sunsets over the sea in the evening, she has everything you need for a relaxing weekend. The sound of the waves playing us to sleep at through an open window was an added bonus!

We found the room warm to sleep in at night.

Helen and shaun was amazing if they wasn't there i think it would of bin dull and drab . Cause no other wanted to know us . Or they never understood english. 🙄

House keeping girl on the 3rd floor was very rude to my wife . As we was getti g ready for go out as it was our honeymoon she knocked the door at 930pm houseing instantly said do you want yr room servist i said about 5 mins please she said in a very rude and loud manner YES OR NO befor my wife could answer her ruddely she again demanded YES OR NO YES OR NO .