The hotel was at a very convenient location for us. The room was spacious and comfortable. Breakfast was very satisfying and the swimming pool area was most enjoyed.

We were three adults, two kinds and an infant and we arrived after 09:00 p.m. after a long, difficult drive under a snow storm. The front desk person was not at her post but at the eating area, We had no idea that she could be the person to check us in as there was no indication of that, We unloaded the car, ate some food we had brought in with us while we waited for someone to be behind the desk when to our surprise, the person sitting next to us, was the person who finally checked us in.

This is our second time staying at this hotel. We like the ease of it. The staff is very friendly. Everything is what you expect.

The breakfast wasn’t as interesting as it’s been in other Fairfield locations (or even this one). Also, the hot tub wasn’t working and it was the main thing my kid was excited for. Not a huge deal breaker but he was disappointed.

The hotel is very clean and well-maintained. Neal, at the front reception, was very courteous and helpful. He even delivered a bottle of body wash to our room as it was missing in our room at the time of check in. The breakfast is excellent with lots of food choices, and eggs & sausage/bacon, and a variety of fresh fruits every day. The gentleman on duty on Dec 28/2022 was particularly dedicated and refilled all food and beverage very efficiently. The ladies in the breakfast area were all very pleasant.

The room is missing 2 light bulbs.

I love the friendliness I always receive here when I stay down here for work. I love the fact that they work with me as I work night shift and can check in by 9 am and get sleep before working that night.

The receptionist who checked me in - & later assisted with other needs -was great. The room & beds were comfortable & clean. I loved the hot tub, & breakfast.

It would have been helpful to have a microwave in the room, but that's all.

The staff was exceptionally kind. Both the person who checked us in and the person working the breakfast set up went above and beyond to be friendly and helpful.

We had to unplug the mini fridge in our room because it was so loud, but that wasn’t a big deal.

The front desk lady, Teresa was such a joy, she really brightens the place. The coolest part was they had the option to sign in to streaming services you already subscribe to right on the home menu of the TV, without paying for enhanced internet speed. Also get A couple premium subs for free.

Clean, friendly staff, good breakfast and great value!

Access getting into parking lot was a bit confusing, only one way in and one way out (same way) for this hotel and the one next door, tucked behind Wendy’s.

The updates and how clean the room was. Also the staff at check in, Joshua was so welcoming and friendly. The bed was so comfy!

while the pool was open the hot tub was not.

The breakfast was fine, the room was clean but had a couple maintenance issues

It was listed as in Grand Rapids - but it was actually in Kentwood - which made it further away from the family members we were visiting.