I stayed at the Hampton Inn in New Albany on a trip to ride a dozen or so bike trails around the southeast and midwest. I chose the hotel because it was located about a mile from the western end of the Ohio River Greenway. I pleasantly discovered that the hotel was also within walking distance of a downtown area with a number of restaurants and bars. The facility was in good repair, the room a decent size and clean, and the fitness room was small, but equipped with a Peloton bike, treadmill, and elliptical, as well as a nice range of free weights. For those who like to watch themselves lift or otherwise exercise, there are two very large mirrors as one end of the room. I needed to chose to extend my stay while there and the staff was very professional and helpful in arranging this. The heating/air conditioning in my room seemed not to work well (not matter the settings I entered on the thermostat, the equipment would run sporadically for a minute or two, then quit - and repeated the pattern throughout my stay. I must admit, I was so tired every night that I never mentioned it to the staff. In all, a good value in comparison to the other hotel options available in the area. I could comfortably have stayed longer, would definitely stay again in in the area, and would recommend it.

Nothing substantive was problemmatic.

I liked that they had water and coffee available free all the time . The bed was comfortable. The tv selections were better than most hotels where I’ve stayed .

I had either a mosquito or bed bugs in my room . I reported it to the person at the desk and she did not know what to do about it . She did put a battery in my thermostat after I moved into the room . She also messed up my manner of payment . My credit card was supposed to be used for incidentals only but she charged my room to it after I told here I was paying by Booking.com! It took me two days to speak to. Gentlemen who straightened it out . I did appreciate him doing that in a timely manner .

We used the digital check in, which was nice. The front desk staff was very friendly and helpful. THe breakfast was good and the beds were comfy.

Our floor below the window and all along the wall got wet and some of our bags and clothing got wet. There was a bad storm and we assumed that the water had seeped in from outside on the sidewalk. It was no big deal and nothing was damaged. We did let the front desk know, so that they could be aware. Didn't want mold to start growing. This isn't really a complaint, just an observation :)

Breakfast was excellent. Bacon, eggs, waffles, and good coffee. They also had several baskets of fresh apples for us. They were in the lobby and in the breakfast area. Also loved the low rate. I highly recommend this property.

When the heating unit got to the end of a cycle, it whistled as it stopped. Every 9 minutes…it sounded like a bomb dropped from an aircraft.

Easy to find, navigate from and easy to visit all the areas in Louisville quickly from this charming area. The young man who checked us in at reception, was definitely working very hard, he was very friendly and kind. He definitely put the client first and enjoys his job to do so well at it.

I did not have a complaint

We had a wonderful experience at the Hampton In New Albany. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old town charm; it had an extra security at the front doors and large parking lot. Breakfast is very good, and breakfast area is exceptionally clean . Cofee is provided all day long. The room was wonderful, spacey and clean, confortable beds. Overall we liked the cleanless of the hotel. The location is very close to downtown New Albany.

The breakfast was amazing! No extra parking fees, and the king room was very spacious! The bathroom was beautiful!

We stayed for 4 days total and housekeeping never came by. My curtain fell off the rod and I told them to send housekeeping to restock, and take trash and fix the blinds and they never did

Very friendly staff and great breakfast

I was using the bathroom in our room and had looked at the toiletries that were complementary and accidentally knocked over the mouthwash and it spilled everywhere and the lid came off. My friend and I hadn’t been opened any of the complementary toiletries so the mouthwash had to have already been used because to close the cap you snap it back on pretty harshly and there was also no seal on it.

The desk clerk was very helpful and friendly.

I could not control the coolness of the A/C. Even the desk staff could not get the A/C to get it to cool enough and she did offer to change rooms for me. I declined the change, and I was just too tired to repack and move. I am beginning to think that some places have a preset low/high temperature, and it will not change no matter what you try to set it at.

The location was convenient, it was clean, and the breakfast really good.

The only thing was that there were some ants on the desk but that was it. They even provide hygiene products like toothpaste, toothbrushes, razors, shaving cream if you ask for it. We forgot our and provided without charge