The hotel is beautiful very modern and very clean. The receptionist almarilda was an absolute asset to this hotel. She helped with places to go and printing our boarding passes when we struggled with technology. 🤣 you also get the spa use free for one hour which again was very clean and relaxing. I would most definitely return to stay here if returning to Tirana.

I have been in many hotels in Tirana but Hotel Elisa it’s one of my favourite, the room it was perfect very clean, big , and very good view. the best in this hotel is the personal, we where there at night and the guy in reception he was very friendly helpful and professional. thank you 🙏🙏🥰

Nothing it was everything perfect .

The amazing front of house staff, Blerina and Diana were the highlight of our stay at the hotel! Super helpful and kind, true asset to the hotel. Brisilda, who was in the Ume Spa reception, was also equally helpful and kind. Thank you ladies for making my birthday stay at the hotel so memorable! Great, modern new hotel with a relaxed environment throughout. Any issues we had were dealt with promptly. The food options available at breakfast were plentiful and it was nice to have the outside courtyard space to sit in. The use of Ume Spa facilities was very nice, especially the jacuzzi! Would definitely recommend booking their massages! Room was nice and spacious (with the most amazing pillows!), leading onto a very large balcony. Only a 10min walk to Skanderbeg Square and other tourist attractions and a lovely area with cafes, restaurants, souvenir shops and cinema in Murat Toptani street.

It is a real shame that the ‘management’ at the hotel seemed to do their best to avoid physically speaking with customers and letting front of house team get all the stick! Management, you really need to do more to deal with customers face to face. To achieve ‘exceptional’ customer service for managers should speak with customers directly, especially after I personally requested to speak with a manager and my request was ignored! The location of the property is a little out of place and not in keeping with the ‘luxury’ hotel classification, being right in the middle of a residential area with run down buildings surrounding the hotel. Although, there are new developments happening nearby. Google maps does not show the correct location of the hotel.

Nevermind staying here, I'd like to move in! This hotel was so awesome - not just the accommodations, but the atmosphere itself, due to how personable the staff are! They are very helpful, talkative and kind. The rooms were stylish, and the bed was very comfy - it had 2 types of pillows, which I loved. The value is extraordinary, and it comes with daily spa time, as well. The breakfast is delicious and varied, and the restaurant serves great food for dinner, as well (I recommend the Elisa Salad). The rooms were quiet, and the AC worked like a charm. Also, it's only about a 10-12 minute walk to Skanderbeg Square.

The staff was really nice; the facilities are great as in every Meliã; the room was overall cozy and always very clean; the breakfast didn't have much variety but everything was delicious; the location is good, close to the center of Tirana, you can walk your way to Skanderbeg Square and experience all the liveliness of the city.

The room temperature was an issue during the staying: we melted all day, everyday. The room was small and was warm by the sun the entire day, making it a sauna. The AC system was set to hot, automaticaly, and we couldn't use it. The room had a small window, very high. only reachable with a stool.

Fantastic hotel with great staff, very convenient location (10 minutes on foot to main square). Everything is in great shape and very modern: the lobby, the restaurant area, the rooms, the spa. I enjoyed the spacious and very well equipped room (only thing I could have wished for more: a kettle to boil water for tea) with a nice view over the city and the mountains. The room is in great shape, although the large windows could need a cleaning. The staff was very attentive and helpful. The restaurant offers nice food at a very fair price (discounted for hotel guests) in a pleasant atmosphere. Overall I thoroughly enjoyed my stay and would always stay there again when returning to Tirana.

Breakfast was overall good, but could have benefited from a few more / higher-quality options: the coffee machine is not great, and while the pastry selection is big, I was missing the "wow"-factor that I am looking for at a 4-star-hotel breakfast. This was not a big problem, but looking at how awesome the hotel is in general, I felt that the breakfast did not entirely match this.

The hotel is conveniently located within walking distance of Skanderbeg Square, Tirana Castle, and the New Bazaar. There are a host of bakeries and coffee shops nearby for those who prefer grabbing breakfast out. The hotel arranged a transfer to and from the airport, which was reasonably priced, and our driver was friendly and informative about Albania. We made the most of our time in the Spa taking advantage of the mood shower, hot tub, and sauna. The young lady who coordinated the bookings was polite and accommodating. Overall the hotel was comfortable, excellent value for money, and well located. We also appreciated them storing our bags for a night during our visit to Berat.

We checked in at 3 pm and the room was still being cleaned when we arrived. It was not a problem, because we went out to explore Tirana. Otherwise, we had no complaints.

Upon entering the hotel, I was captivated by the aromatic smell - which I was told was a gorgeous & expensive diffuser. The staff take the utmost care to make you feel welcome and help you organise a taxi when required. The hotel itself is spotless and ultra modern for where it is situated. The room was very spacious, with great air conditioning & linen provided and a coffee machine. The bathroom was well equiped even with a bidet and towel warmer. Breakfast had a great variety which catered for my needs. The bonus was the access to the spa and free 1 hour session in the jacuzzi and saunas!

Everything was great!

I stayed here for my vacation and my God was it amazing. 100% recommend and worth my money. I will be back. Please I encourage you to stay here. Walk to all tourist centers and was amazing. Amazing breakfast ❤️❤️❤️❤️❤️ I stayed here for my vacation in May and December, its a wholesome experience, very neat, very luxurious and very beautiful and relaxing atmosphere. The staff is lovely and amazing especially Ariana. A wonderful staff at HE. The pool and emotional shower is also a wonderful experience. I love it here and everytime I’m in Tirana I’m definitely staying here❤️

Everything was great apart from breakfast and perhaps walk to centre which is around 10-15min. Staff were very friendly and house keeping excellent. Spa was lovely but missing a swimming pool. Would have been nice to know in advance that treatments are not available in the morning as I waited till the last day for one and then couldn't get one!

Breakfast was disappointing. It lacked variety (esp. hot food) and quality could be improved. The hotel will face a lot of competition from the Intercontinental when this opens next year so surprised they have not listened to feedback and improved it. To be exceptional perhaps add some local traditional produce -byrek, fergese, hot vegetables, quofte, home baked cakes... maybe even some raki on a weekend. Could also change the layout so it looks more of a spread.