Amazing location, the hotel is pure luxury, the pool area for central Madrid is incredible

The gym opens at 9??? You want to work out before breakfast and ask 30 euro to access the spa after you spend 600 for the room doesn’t sound very good to me.

The location is fabulous, we love the hotel and the service in the club lounge is second to none.

We had a club room , which was great and the club lounge is superb, I’d recommend it. As a gift for paying the premium for the club room, we were given complementary spa vouchers. On entry to the spa we were given swimming caps, which I had no problem with. At check out however, I was billed €6 for the swimming caps. Really, not the best leaving memory. I don’t like the pressure tagged fridge. If the hotel is worried about people not paying for drinks, I’d prefer an empty fridge.

The location is great. Our family of 4 (including kids 7 and 9) also loved the pool and breakfast. However, we had booked a family room with king bed and pool-out couch for the kids. When we got to our room, we found a king bed and a single twin bed. We called down to reception to ask where the other kid should sleep. They then moved us to a suite, which they claimed was an upgrade, but it was 2 twin beds for the adults and then they brought in cots for the kids. I expected more from a nice hotel when we paid for a specific room.

Executive double room - large size, very clean, super-comfortable bed, quiet with no street noise. Excellent room facilities (apart from only one coffee cup and one tea cup). Hotel location is ideal - 2 minutes walk to Retiro park, 5 minutes to nearest Metro station and plenty of good restaurants and bars nearby. Breakfast was in a lovely dining room, staff were terrific and the huge, varied buffet was high quality and very wide-ranging in content: ideal for all tastes.

Very minor - in our room was only one espresso cup and one tea/coffee cup, not ideal for two people who both want the same drink! But this is a very minor issue.

The hotel is in a good area surrounded by beautiful buildings and leafy streets. There are restaurants and shops nearby. Our room was very comfortable and was nicely furnished with a large, modern en suite. Breakfast was excellent. We particularly enjoyed the selection of fresh fruit but there was a huge choice and lots of staff on hand to serve coffee etc.

The only downside was building work nearby which was outwith the control of the hotel. The double glazing cut out much of the noise but it meant we didn’t use the balcony as much as we would have liked.

The rooms were very good, and most important for me quiet! No noise from outside or inside the building. I also loved how fast everyone and everything was, from the parking, luggage to room to the room service. Very good customer service! Not typical for Spain.

The common areas are a little worn down. Nothing major, but you can see the hotel is not new 😆

Beautiful old-world charm hotel. Similar to a Ritz Carlton boutique hotel, maybe even better. Nicer than being in American 5 star, you didn't have everyone holding out their hand for tips. Obviously, the staff get paid by the establishment. So much more relaxing for a holiday. You only pay once, then it's totally up to you if you tip. And they were worth tipping. It was wonderful not to be stressed if you didn't have euros or not and not be shamed. In the US, it almost spoils your holiday. The hotel was elegant and in the most gorgeous part of Madrid. Everything you need is within walking distance. A selection of restaurants both high end and mid range. The only Asian restaurants they have are Japanese. It was very refreshing that there were mainly European restaurants. And who doesn't like Japanese food... the club floor was worth every extra cent paid. Relaxing with 1st class snacks, drinks and sevice. Breakfast till 12 pm!! Now that's civilised. Considering you eat dinner at around 10 pm, plenty of time for a late relaxing breakfast. I would stay there again if they fixed the mattress situation. Spain is officially the best country in the world, and this hotel is stunning

I didn't rate it as highly as i would have liked too,, unfortunately the bed was way too hard for me. I left with such a sore back and very tired. It would have been perfect if they offered a memory foam mattress topper for guests that weren't used to traditional hard spring beds. That was my only dislike. If i was only staying for a couple of days, it wouldn't have been a problem. But 6 days was hard with little sleep

Loved the experience!!! Location is the best!!! C/Velazquez in the Salamanca section in the center of Madrid with easy access to Museums, shopping boutiques of Paseo de la Castellana and Serrano. The reception had great and knowledgeable people. Specially Manuel that help solve any needs and answer questions. From reservations to restaurants, appt. to hairdresser, hotel Mercedes van for airport. Room had great space- we had a Junior Suite with a great living space with desk area Bed was a very comfortable king with great large pillows. Breakfast was a buffet with all kinds of meats, cheeses, breads, fruits & sweets A variety of fresh juices Coffee, cappuccino, hot chocolate brought to your table. Nacho was excellent serving us whatever we needed with a great attitude. Great restaurants on sight like Goizeko restaurant that offers gourmet Basque cuisine. There is an English bar great for Happy Hour. On the 7th floor, is the Wellington Club, a private lounge area for certain rooms and suites with a terrace and stunning views of the city, 60-inch flat-screen TV, and a snack bar with unlimited food and drinks. Vicente is always ready to serve you and strike a conversation It’s a great place to stay, but the best was the staff. All were incredibly attentive. Enjoyed our stay and miss them when we leave!!!

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The hotel is terrific, we've stayed before and love the place. The Club Lounge is the best with a lovely roof terrace and views over Madrid. Breakfast is good and comparable with other 5* hotels. Its such a lovely hotel, welcoming staff and in such a great location. We love it here.

Unfortunately on this stay, the pool was under repair and not usable. I didn't see that this was publicised when I booked, so this was a disappointment.

Staff were very friendly, room was clean and super quiet, well serviced daily and blockout blinds great for tired traveler wanting to get over jet lag. A very easy place to stay and feel comfortable and relaxed. Great location.

The pillows weren’t great and the bed a little hard but it really didn’t affect us