We liked the excellent location, the layout of the hotel and the courtyard gardens

We were placed in a handicap room, which had shortcomings for a non-handicapped couple. Told it was the only option even though we booked weeks in advance. We had breakfast onsite - there was confusion by staff about the options and we paid $44 each for a very simple non-buffet breakfast

The hotel is right in the middle of things. The Jordaan is our favourite bit of A’dam. It’s a buzzy hotel, on trend and with a great relaxed vibe. Staff are really responsive and want to help. In particular we’d like to shout out the great services of the concierges Pieter and Robert who suggested and booked restaurants that perfectly matched our preferences. And, then to Pieter who got me tickets for an exhibition I thought was sold out. I am now a big fan of Concierge services!

Nothing to complain about really - our room could get a bit hot as we had a massive radiator that I couldn’t switch off. But then, there were windows so we could let cold air in.

The exquisite interior, friendly staff, amazing location and they've been so lovely with a cake in my room for my birthday.. The spa treatment is good

First, the property is truly stunning. Second, the checking process was a dream. I flew in from NY landing before check in but as I had reached out before they were able to check me into one of our rooms early which was appreciated. They also expedited my laundry- again appreciated. The concierge, doormen and porters were all exceptionally helpful and true asset to the hotel. Food: We had beautiful weather so we're lucky enough to start our trip with nibbles and champagne in the garden. We ate breakfast in Janzs both days, and it was excellent - free flowing cava and coffee, making for an excellent start to the day. We did pre-dinner drinks at the garden bar the first night and post dinner drinks at the Pulitzer Bar the second. Both had exceptional drinks, and when one of the cocktails wasn't to someone's liking - they replaced it for free. Other facilities- I had a blow-dry in The Beauty House and that was fair value for money - the best thing is that it is onsite but has an independent feel. The gym, whilst small, has everything needed for a great workout - with high quality machines and equipment. They also have an online workout App available which I found very helpful as I lacked inspiration after a long flight. This was my second time to the Pulitzer and it would take something significant for me to stay anywhere else for a personal trip.

One of our rooms didn't have much light and was dark. There is also only enough coffee for one use, and 2 tiny UHT milks. This is not enough for big tea and coffee drinkers.

Superb location. Great personnel. The concept of adopting several original houses, connecting them with a-maze-ing net of corridors full of artworks, and topping that all up with a secluded garden. Not to mention stylish rooms, self understanding cleanliness, or attention to (almost all) details both in design and execution. The place to be, unwind, socialise in the bar with a drink prepared by the guys ready to accept even the weird mixing challenges, or to escape from the touristy crowd outside.

Just a few minute details. Tired window in the room, which could have no longer keep itself together in the frame. slightly overhyped Jansz restaurant - very good overall and with the great professional team of staff, just some dishes were a bit lost in the execution. Yet - as mentioned - those are just minute details.

Always a lovely hotel, great location, very helpful front desk staff. The lobby bar manager was amazing and went above and beyond on my last night to make just the right drinks. Lovely clean rooms always in lovely condition, quiet location.

Went for breakfast one morning with my college, who was having the buffet, I was not planning to eat, but asked if could simply have a cup of hot water and a slice of lemon, but was told this was not possible, either not at all or I had to pay 45 euros for a cup of hot water, which I honestly thought was a joke, the young girl and the front counter was extremely unhelpful.

- Historical property consists of 25 townhouses from the 17th century - Nice and unique interior and decorations - well located in Amsterdam on the canal - nice restaurant and facilities

- Very long and slow check in and check out - no option (even for extra fees) for early check in for those who arrived very early in morning so I had to wait from 9 am until 3 pm - first room I got was not garden view as expected but they changed it.

We loved the location and the style of the hotel. Although it is large, it didn’t feel it to us as our room was on the next floor up from the lobby. The gardens in the interior courtyard were spectacular in autumn colours. Our included Breakfast covered all tastes and was excellent. On reflection, we would not have included breakfast on last morning as it was an early start home and we couldn’t do it justice!

Our superior room was perfectly ok with a very comfy large bed, flat screen tv with BBC 1 and 2. Good bathroom with strong shower and all clean. Just a little dark as overlooking courtyard and low lighting.

The property has an “edgy” character that is fun without being flamboyant. The rooms are comfortable. The staff (with a notable exception) is professional, friendly and anticipative of your needs. The location puts it within walking distance of most attractions.

The notable exception is the housekeeping staff. They often forgot to provide enough towels or toilet paper and one day the room did not get cleaned until almost 8 pm.

The location in the Nagen Straatjes neighborhood and right on Prinsengracht was fantastic. Central enough to be 5-10 minute walking distance to all main sights, yet removed from the craziness when one seeks a sanctuary. Their main garden and surrounding restaurant was such a beautiful spot to relax and recharge. Great rooms with all the luxuries one would expect from a 5-star hotel. We had two rooms, one of which was the top floor of a house so was charming with a vaulted roof ceiling bearing barn-style rafters and columns. The staff was extremely polite and always willing to help. Anything we asked for was delivered to the room within minutes (e.g., a standing fan for better circulation, a weighing scale to weigh our bags, extra blankets and towels, etc). This made our experience that much special. The hotel is just so stylish. Entering the lobby itself one perceives luxury and exquisite taste in each detail. This was the tail end of a long pan-Europe family trip and this hotel made the end of our trip very special.

We loved everything. If I had to nitpick, I would say the AC could be stronger. We happened to be in Amsterdam on some really hot days (one of the days got to 90F) and we felt the room wasn’t cooling effectively. But the standing fan we requested - and received - made up for that.