My wife and I enjoyed our stay at the Hampton. Our Concierge was terrific and very helpful to us. She went above and beyond what was expected of her and we appreciated that. The place was full of people yet quiet, and we were able to get a sound sleep, which did not occur at a different hotel that we stayed at recently, so we were very pleased with that. The next morning when we were getting ready to check out we met the other staff getting started with their day and they were all very friendly and congenial. It had also snowed the night of our stay and when we awoke the next morning the parking lot and walks has already been cleared and safe. We will definitely come back on our next visit to this beautiful city.

There was nothing that I saw that I did not like.

Juice, coffee, muffins and bagels were enjoyed All staff were friendly and polite - there were a lot of guests this weekend, with UM move in, weddings, and a water polo team. Throughout our stay, all staff were friendly and polite. Three in my family group were visually impaired - one with a guide dog - I was impressed at the way the staff, as we moved through the lobby and entered/left the elevator area, they always stayed to the side of the hallway and made sure my sisters had plenty of space to walk. Actually, as I think about it, we have never experienced this anywhere before. Their courtesy was very much appreciated!

Wish there were more yogurt flavors, and was disappointed that the only fruit available was bananas

I likes that there was a desk in the room and that there was a pool, and the coffee was decent- not great but better than most

I had to ask for another room because the room was moldy- so they let me go into some other rooms to see If I could stay in them. Another one had a moldy smell in the AC as well - but then they found me a good room with a clean AC

Clean facility Kenyatta was excellent she was very friendly and helpful. The front desk young lady on day shift was also excellent - the young man from Mississippi was also excellent - quick to troubleshoot AC unit and very personable and friendly - well done Hampton - you hired some really good staff and I couldn’t be more pleased with our stay. Good Customer service is hard to find these days and this site was exemplar!!!

Nothing

The room was nice and the beds were comfortable.

There was no fan in the bathroom. There were no floor mats to step out of the shower onto. The front desk said you have to ask for them. Even cheap hotels I have stayed in provided this and had fans for the steam.

I had to make two reservations as they couldn't add a second night to my original reservation. No problem. I didn't have to move my bags or anything. They manually moved me from one reservation to another with no problem. Breakfast buffet was well equipped with a wide selection of food. Room was clean and neat and everything worked. Staff was always friendly and helpful.

Nothing

The room was super clean (and I'm a clean freak), the staff was very friendly and we really enjoyed the free breakfast. They even gave us a little "to go" bag with an apple, bagel and water!

The carpet in the hallways was buckled up and kind of dangerous to walk on....a real trip hazard

Updated, clean friendly staff at a reasonable rate.

Your $75 pet fee is too high. $25 is more reasonable and on par with other hotels. This will prevent us from booking in the future if other decent options are available.

Had four rooms booked for a wedding and had to talk to Jose the manager about confusion of adding another night. Jose was extremely helpful and took care of us so we could concentrate on our festivities. He was a gem! Thank you.

Good location. Walking distance to State street (depends who you ask). Had ample free parking. The breakfast was fabulous (did have issues refilling dishes towards the end - so go by 8.45). The waffles were the best!!!! And they had sugar free options for the syrups etc! Key point - had ample plug points to cover all 4 sleeping postions not really something u find all the time!

Not much to complain about!