The location is superb! Just at the famous the bund. The room’s amenities are good. The shower, shampoo, conditioner are using the branded products. The charging sockets got USB points very convenient for electronic devices. The toilet mirror got tv inside. That is cool! I was staying at 10th floor there was view of the bund from the room already.

The only thing is after I got the room key I needed to pass my luggage tag to concierge to let them send to the room. Not just pass the tag to the front desk during check in and they arrange to send the luggage which other hotels are doing.

we stayed in lux suit and it was great size,very luxury and nice.Comfortable bed,big bathroom,everything was perfect,location is also on the bund,close to everything.. Have in mind to prepare translator on your phone,because the language barrier is everywhere,nobody speaks english but i saw this everywhere in all hotels.I liked really everything

the salon for the breakfast was too small for all people.. you wait for everything because it was full with people,but i guess because it was christmas time

Ideal location. Two exits - one to the Bund on the river, other to taxis. Breakfast is good + personnel helpful, bringing extras (like fresh avocado) on request. Gym small but with pretty much everything you need on the road. Nice bar downstairs with live music playing on friday + they had some funny sculptures exhibition on the way to the Bund. Lots of good restaurants around.

Rooms good except for one thing: we had some “old-castle” smell in the room + flying insects (moles?).

It was a wonderful stay at the Waldorf Astoria, the staff were kind, attentive and their service is exceptional. The location is also great, walkable distance to tourist attractions such as Yuyuan and East Nanjing Road. Would definitely stay there again if we were to visit Shanghai in the future

Breakfast was very good. The view from the room (river view) was awesome. Location is perfect. Overall, the ambience, the long bar and music there, helpful staff are superb. Will definitely stay there again.

Though, for coffee I would like a coffee pot and bigger cups, rather than small cups and ask to bring 'one more' several times. Of course, I would like a lower price, but good things do not come cheap.

The location is the best. The room, facilities and staff are all top-notch. The room is spacious, the beds are comfortable. Best of all is the AC in hot summer days in Shanghai, which is pleasantly adequate as in the US.

The only thing we’d like seeing improvements on is the breakfast options. The chinese breakfast options lack the basic noodle soup, wonton soup, soup dumplings and fried dough. The western style breakfast items such as egg Benedict, avocado toast and omelets are not made right.

Excellant position on the Bund, best view ever from our room!! Very comfortable room and large choice for breakfast. Only the additional food in the hotel is relatively expensive, better find a restaurant or tea-room in the surrounding.

With the current covid 19 situation in China making the locals hostile towards foreigners, the stuff at the hotel were amazing throughout and the room was very beautiful.

the carpets were a little dirty.

Every night, after five in the morning, room 310 is noisy. The problem is that some mechanical device is being turned on in the building, perhaps washing.

very helpful staff esp the concierge . Jason, Jimmy and Vincent were just fantastic. Very helpful and they went that extra mile.

Limited food options esp later in the night.