What an amazing experience this hotel. The moment you walk into the hotel, it gives you a warm luxurious welcome. The staff is extremely helpful and they all speak very good English which is rare in China. The rooms are spacious, the beds comfortable and the bathroom very large and comfortable. Housekeeping staff is very helpful. The location is the best, right on The Bund. This hotel exceeded our expectations and if we will return to Shanghai, we will stay at this amazing hotel again.

NOTHING! Everything was perfect.

The location. The bed room and bathroom was amazing. Remote control of the room was very nice. The hotel public areas are marble and historic.

The room had a nail in the floor that was not covered and needed to be fixed. While the room was impressive, when looking very carefully the room was not modern in terms of refined finishing in certain areas (wardrobe lighing, etc. The pool staff were very direct and seem overbearing. Somewhat too direct and can be seen as a little rude. The pool was fine.

The location is superb! Just at the famous the bund. The room’s amenities are good. The shower, shampoo, conditioner are using the branded products. The charging sockets got USB points very convenient for electronic devices. The toilet mirror got tv inside. That is cool! I was staying at 10th floor there was view of the bund from the room already.

The only thing is after I got the room key I needed to pass my luggage tag to concierge to let them send to the room. Not just pass the tag to the front desk during check in and they arrange to send the luggage which other hotels are doing.

We had a room with a view of the Bund and every evening we were able to sit with a cup of tea and watch the light show. We really enjoyed the Long Bar in the hotel and the bar manager went out of his way to make our experience a delight. He also gave us very good advice on places to visit and wonderful restaurant's within walking distance of the hotel. The old world charm of the original building was truly special.

Nothing comes to mind.

we stayed in lux suit and it was great size,very luxury and nice.Comfortable bed,big bathroom,everything was perfect,location is also on the bund,close to everything.. Have in mind to prepare translator on your phone,because the language barrier is everywhere,nobody speaks english but i saw this everywhere in all hotels.I liked really everything

the salon for the breakfast was too small for all people.. you wait for everything because it was full with people,but i guess because it was christmas time

Ideal location. Two exits - one to the Bund on the river, other to taxis. Breakfast is good + personnel helpful, bringing extras (like fresh avocado) on request. Gym small but with pretty much everything you need on the road. Nice bar downstairs with live music playing on friday + they had some funny sculptures exhibition on the way to the Bund. Lots of good restaurants around.

Rooms good except for one thing: we had some “old-castle” smell in the room + flying insects (moles?).

The hotel amenities were amazing.

, breakfast was boring.especially if you stay for more than 2 days. The same food was served every day with few options of western food. I suggest to reconsider the breakfast menus. The image of the hotel in the advertise t should be honest. Its not straight on the bind its in the back of the historical building.

It was a wonderful stay at the Waldorf Astoria, the staff were kind, attentive and their service is exceptional. The location is also great, walkable distance to tourist attractions such as Yuyuan and East Nanjing Road. Would definitely stay there again if we were to visit Shanghai in the future

Breakfast was very good. The view from the room (river view) was awesome. Location is perfect. Overall, the ambience, the long bar and music there, helpful staff are superb. Will definitely stay there again.

Though, for coffee I would like a coffee pot and bigger cups, rather than small cups and ask to bring 'one more' several times. Of course, I would like a lower price, but good things do not come cheap.

Excellant position on the Bund, best view ever from our room!! Very comfortable room and large choice for breakfast. Only the additional food in the hotel is relatively expensive, better find a restaurant or tea-room in the surrounding.