Spa was nice, but could get very busy.

If it snowing, it quite hard to get up to car park by car as the apartments are on hill. Inside the apartment windows are not sealed, cold air was coming through, and you can't put temperature up in the room more than 20 or 21.

The apartment was very well equipped, warm, clean and very comfortable. The location was great for skiing. We had a locker by the telecabine, so there was no issue walking back up. The pool is big enough to swim in, and once you're swimming, it is warm enough. The var facility is great and good that it's open until 9. I love Le Grand Bornand and have Bern coming on and off for 20 years - it's a lovely friendly place with a good selection of bars and restaurants. The staff in Chalets de Joy were lovely, so helpful and very professional.

100 euro per dog does seem a lot of money - and we had two! A small thing, there were 6 of us but if 8 ( as the apartment is equipped for) 2 loos would be an issue in the morning. We had sn en suite which we'd thought would have a toilet but it was shower and vanity. For the cost of the apartment, we did think it was a bit odd that you have to take all your rubbish to the town municipal bins.

Great spa, comfortable apartment

Have to go up the hill to reach the hotel from the village, no restaurant

The spa had a pool, jacuzzi, sauna and cold plunge which was lovely after a day skiing. The location was great for the ski lift - literally at the bottom of the hill. You can order fresher baked croissants and bread for the morning. You can walk to Bornand and go to dinner.

Nothing- up a steep hill in case that is an issue for anyone but not for us

The property is beautiful, really modern, well looked after. Definitely a 5 star property.

Only negative, and it’s not even the properties fault, is the little walk up the hill with all your ski equipment after a full days skiing. This is the only negative and it’s nothing that would stop me staying here again.

Staff were lovely, rooms were very nice and comfortable. Pool and spa area also great. Ski locker room very functional. Loved the morning bakery service!

The walk to and from the ski lift. Probably because of the low amount of snow this year it wasn't truly possible to ski in and out.

Great pool and spa. Friendly, helpful staff. Good location for ski lifts.

No one had vacuumed under the sofa bed for a long time - it was unpleasantly dusty. They don’t provide enough dish washer tablets or loo rolls for a week.

Cleanliness, furniture, facilities

Parking garage can not accomodate roof trunks. Overall more storage for clothes and personal items could help (as well as an area to dry out ski clothes)

Short walk to the ski lift.

Weird checkout experience in which the lady at reception said she wanted to check the apartment to be sure she’s satisfied with the condition of it. This felt at odds with what we’d expect at a 5 star establishment but otherwise very much enjoyed our stay.

opening times of spa and swimming pool, would be great to extend opening times until 2200 rather than 2000