Location, across the square from the station, and 10 minutes stroll into the main retail and attraction area was ideal. Room was large and comfortable. Shower was excellent. Breakfast good enough with a good variety of things. A comedy of errors with door keys and a defective safe tested our Italian which is minimal and their English, not a great deal better. But things were managed with charm, patience, and good humour. I'd judge this as a really good business hotel in a city that does not cater much for tourists. Ideal for a one nighter en route to Turin.

The lighting in the room was very low. Why on earth can't hotels give us better?

Proximity to old town centre; just a short walk. Really warm welcome Tom all staff who could not do enough to help you. Fast lift to all floors. Nice big, clean room with everything you need for a comfortable stay.

Air on was not working and so room was very hot left the big doors open but this meant it was a bit noisy in the night. Road access to Novara is a nightmare so consider public transport!

The room was spacious and clean, the bed very comfortable. The breakfast was nice and the location very convenient near the train station. Not much noise that I noticed.

The bathroom didn't have much light my personal preference to be able to do my makeup in the best way possible. Didn't find the iron as described in the facilities of the room.

We booked the junior suite with balcony. The room was quite large and the spacious balcony allowed us to enjoy the city views and cool winter air. The heating was sufficient and the bed was comfortable. The breakfast buffet was simple, but everything was of excellent quality. Their coffees were exquisite. The Novara station is also just a 2 minute walk away, so it’s very convenient for quick visits to cities like Milan 😊

There weren’t many amenities in the room. The staff was accommodating when we asked for dishes and cutlery to enjoy the food we found at a local deli, but cutlery and glasses looked very dirty. The lighting was quite dim and the internet speed was not the best in case you need to suddenly take a video conferencing call.

Lots of space Very friendly and helpful staff

Location in a very busy area, not the nicest location Hallways need upgrading At breakfast there were only two staff for a full room, most of the food took a while to be replenished. Very friendly and quick staff but needed more of them.

Clean & spacious room with a tasteful decor and very comfortable beds. The staff at reception were super friendly, helpful and accommodated my wishes The included breakfast was fantastic. All very professional and the hotel deserves its 4 star rating. Location is great too, close to the train station and city centre.

A suggestion only: a coffee machine or electric kettle in the room would add that extra bit to the comfort However, one can get a coffee down in the foyer at any time which was truly appreciated.

parking available; nice location for visiting Novara by walking; clean; nice room

air-conditioning system not performing well the first night; problem solved for the second night; breakfast choice is not to be remembered

Breakfast was great (very good continental breakfast buffet with variety of savory and sweet). Easy walking distance to centre. Large, clean modern rooms. We were provided with good quality emegency toothburshes as our luggage had notmade the connecting flight.

Very nerrow spiral ramp to car parking.

The staff greeted me with a freindly face and arranged an early breakfast for me The location was perfect because it was right across from the train station Nice view of the garden from the littlte balcony also the loctation was very close to restrtaunts and within walking distance of the local atractions

Quite even if by the train station Walking distance from the center. Staff very accommodating and helpful.

Car park is spacious but the ramp that leads to -2 can be a bit Barrie if you have a big car