The hotel was not as new as the over priced fancy hotels, however, the price was excellent, the room was clean, huge, the staff was friendly AND!! The parking was included!! The fancy hotels do not provide that. May have just found my new comic con hotel.

Not all the elevators worked.

Location, it’s in China Town. Great restaurants and parking available

Nothing much to dislike, I mean it’s not the Kimpton and there’s a little peeling paint, very little in the corner of the room. But the bed was clean, it didn’t smell it was spacious, I mean tons of space, clean bathroom, staff was very friendly, lobby was nicely decorated for the holidays and it felt very warm and inviting when you first walk in

I always stay at Chicago south loop I love the location, easy access to the freeway, I love love love the free parking. I love the room sizes. For the most staff courteous. Facility is nice but could use some updates which heard were coming.

Old smell, dull look, empty vending machines

The location was ideal for us; the young lady who checked us in was very sweet. The beds were comfortable! For the price paid, I cannot complain

For the price paid, I didn't complain and would not have - but you asked: Breakfast - offered all carbs, except a hard boiled egg so if you are on a low carb diet, that would hard. OJ ran out also and we were there at 845. The evening front desk lady got into a fight in the parking lot - screaming and yelling and cursing - not sure at a guest, employee or friend. This frightened my granddaughter and she wanted to leave.

The size of the room was amazing, the bathroom was also nice sized; the shower and tub was beyond what was expected. The location of the hotel was great - near South Loop area and Chinatown - public transit was across the street and the trains were easy to connect to. Great experience, we will come back for another visit.

We did notice a few stains in the carpet and on the chair; in the bathroom, the faucet to turn off the shower seemed to not work (the plug in the downspout would not push down to release the shower); the elevators (three two of them) went down shortly after I had checked in (which was a little disturbing because I had just used it earlier); brighter lighting or different lighting (maybe something more modern) should be something to consider.

The two young ladies and the Gen talked that work over night are one of the reasons this hidden gem sparkles. They are kind efficient and really making you feel welcome and just overall amazing human beings. Honestly you guys could have some great work conventions in that space as buy outs and so many other things. You are sitting on best kept secret and endless possibilities in opportunities with your spaces.

The rooms on the outside corners tend to be the biggest rooms but also the ones with out insulation it was a little cold I had to ask to move rooms. Suggestion maybe you should have space heater in the corner rooms. But the rooms are clean and amazing especially for the price and where it’s located . Y’all have to step it up with breakfast . Breakfast isn’t really an option. It needs help.

Hotel is located at at State & 26 Street. One bus on State Street, with bus stop 100m away from the hotel, takes you to the tourist attractions at Navy Pier. Virtual kitchen located about 400m away - place your order, walk over and pick up. Exceptionally convenient and cost effective. Staff was exceptional. One day, my family and I needed to get on the bus to go to the tourist attactions. The hotel could not make change for the bill that I had. So, the manager personally gave me $7 so that our family could get on the bus and we could have our money broken into smaller bills at the tourist attraction. EXCEPTIONAL service which exceeded my expectations. Upon reading the various reviews in advance of booking, I did not know what to expect. But the hotel was great. Room was large, clean and well furnished. Shower always worked. Soap and shampoo dispenser were always full. And room was cleaned daily and very well by the cleaning staff. I would highly recommend this hotel. We enjoyed our sta.

Not much.

Location was awesome, specially if you love Asian food, China town is less than a mile away. I was a solo traveler and I felt safe at this hotel at all times. I slept so good, first thing I was greeted with entering my room was the smell of clean, it was a little cold but that’s how I like it, other than that you can always turn off the AC. I had everything I needed, I enjoyed the showers and big tub. Front desk clerks were nice and helped me in anything I needed, specially this young man, he was so very kind!, and accommodating. I wish I could’ve stayed longer. There is a coffee machine in the room, coffee was good, rooms are very spacious, I had a very peaceful stay.

The room was a little dark, one of the lamps didn’t work but that was very minor to me. I loved my stay.

Fabulous staff! I appreciated them having a sense of humor during check in. They were helpful and gave directions to nearby food. Allowed us an early check in huge help. Overall hotel was nice and easy to use and get around. Easy parking as well.

The room though nice was clearly not cleaned with detail. The shampoo's were left behind and not switched out. Your could tell they were pre used and almost empty. The carpets had a few major stains that might have been able to be cleaned better. The carpets were not vacuumed, in the main walking areas it was very obvious. We didn't complain however a hairdryer was dropped off and we showed the woman who brought it so they could be aware.

You cannot beat the combination of location and price. The area is safe, and the hotel is a short walk from Chinatown and the most iconic CTA station in Chicago (Cermak-McCormick). This is perfect if you're having to drive into Chicago for your stay - park in one of their two spacious lots and walk/use the train to get to downtown. Don't overthink it. The train system is incredibly intuitive and safe, and you won't have to stress about Chicago traffic/parking. The rooms are clean. The sheets and towels are fresh. Met all expectations. I was excited to book this hotel because the only negative reviews were about "rude" staff, which are normally bs reviews anyways. I interacted with multiple members of staff and a security guard while checking out, and everyone was incredibly kind. 10/10 service - attentive, quick, and kind. Also, checkout is SUPER easy - just drop your keycard in the checkout box on the counter and leave!

N/A