The rooms are comfortable and spacious, with commanding views of the Tianhe district. The beds are very comfortable. The staff are polite and helpful. The location is excellent and walkable to Linhexi on Line 3 (Orange), close to parks, shops, restaurants and malls and relatively near to Guangzhou East Railway Station.

The check-in and check-out can take too long on occasions with only two staff members doing this job. Of course, it depends on the number of guests arriving or leaving. There is a no-stop check box to drop the key card and you can get the invoice emailed later. Checking in is often an issue.

- Walking distance (note: 15-20 minutes) to 2 metro stations: Guangzhou East (high-speed rail available here) and Linhe West. - Relatively quiet because the hotel is located on a smaller street off the busy Linhe West Road. - Wide variety of options for breakfast. - Room and bathrooms are big; Crabtree & Evelyn toiletries provided. - A selection of pillows (standard, firm, etc.). - A couple of 7-11's and local eating places right next door.

- A staff member was visibly annoyed when we enquired about the free shuttle bus to the airport upon checking out. He referred us to a sign and told us we have to register for the bus an hour before.

Room is spacious, very comfortable and very clean. With floor ti ceiling window, it is also sunny and cheerful..... Housekeeping was so good that I have never found 1 mistake or 1 item mussing from my room.... Bathroom very luxurious and relaxing.....Breakfast buffet was awesome and able to satisfy any taste .... Dinner buffet was impressive with lobsters, crabs, sashimi, shrimps, many types of meat and a vast selection of dessert... Staff is very friendly and wants ti help all the time....

Nothing.... This hotel was perfect.... Will come back again for sure....

I like the high standard of room, very clean and convenient. I appreciate assistance of Jim from reception.

We arrived during a peak period, at close to year end and there was like 2 different seminars being held at the hotel concurrently. Although we had requested 2 rooms that were next to each other initially, there were none available. However, the gentleman serving us at the ground floor reception was very patient and after a bit of searching, advised that the only rooms that were available close to each other were on the executive floor. There was an upgrade cost involved, but ultimately it was a good deal as it came with daily breakfast, use of the private executive lounge, and happy hour (from 6-8pm; and included a buffet spread good enough for dinner). Rooms were comfortable though the second twin bed room came with a basin countertop built for kids (it was 30cm lower than normal) - not great when your children are no longer kids). We skipped the crowd by checking out at the executive lounge reception. The ladies at the exec lounge were very helpful - they helped us get tables for breakfast when it was full, and checking out took less than 5 mins.

Location is close to the GZ East train station from which we took the high speed train to Shenzhen. Looks walkable on map, but it is not. Better to book a DiDi car. Hotel has a ferry service to the station, but it only runs at 9am and 11am. We needed to leave at 10am so we booked a DiDi 6seater to fit our luggage in. Hotel was really busy but the upgrade to the executive floor helped make the stay more comfortable.

The staff were very good and nothing was too much trouble

Room is clean, modern and large. Location is a little out of the action, about a 15 minute walk to T-mall but it is close to the metro station. Wonderful breakfast and room service was quick and tasty. Gym is modern and has machines and weights and is not too busy.

Pool area could be a bit more inviting with maybe food or drinks available. The hotel is a little out of the way but if you are mobile, its only a short walk to shops and restaurants.

Hilton never disappoints. The location, hotel facilities, and cleanliness were all excellent. What stood out the most was the professionalism of the staff. This was a business trip, and I had special requests when booking for my clients. The response was prompt, and the check-in was arranged exactly as requested. A special mention to Sunny (Deng Chenxi) – without his assistance, my client might have missed a crucial meeting. Truly grateful!

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I love the location, the ambience and everything about the property. Andy the concierge was quite helpful and all the staff were very accommodating. The manager on duty even gave us free late check out till 6pm.The breakfast was awesome with a wide variety of choices to make. Their dinner buffet was out of this world with excellent sea food choices. They had good chefs that speaks fluent English. They really made us comfortable.

Nothing

The staff was very polite and helpful. It takes you 15 minutes to get to the main attractions or restaurants. The canteen’s got very rich breakfast for each taste, even me, being vegetarian, could find plenty of options. Rooms are clean with gorgeous view.

There was barely a noise cancellation, the cleaning staff was walking around talking and slamming doors early in the morning, waking me up.