The staff were superb, very friendly and engaging and really helpful. Public areas were very good, bar and restaurant also good in terms of size, atmosphere and quality of food. Bedrooms were really spacious and comfortable. Leisure facilities including the indoor pool and gym very good.

Minor thing that could improve the hotel would be to have a bar with lounge type set up. Both the bar and the restaurant feel very similar and would be nice to have somewhere to relax and have a drink that has couches, more tvs for sport, open fires etc. Having said that this is not a big deal.

The staff in the bar and restaurant were second to none. We had two small toddlers and they were so accommodating ( esp Seamus…so good with our kids) location amazing.

We were staying the weekend of 17th December which was Christmas party season. As paying guests we felt we should have been given a courtesy call to see if we wanted to book a table or block book a percentage of tables for residents. First night we were only given a 5 45 choice for table which we had to take. We were on our way to walk down the town and just happened to ask at reception at 5 30 about availability so had no choice but to take it. The following afternoon at 3pm I was told 8pm was the earliest I could get, with two toddlers was totally unsuitable. Returning at 5 30 to the hotel we circled and could get no available space and were told by reception unapologetically that it was first come first serve and to park on the street.

Bed very comfortable, shower excellent and meals and breakfast in Coveys were excellent

Parking is dreadful. I spoke to desk person to suggest that there should be signs asking people to think of others as they parked and not park over white line and so using double spaces. I also suggested at the desk that the entrance from the carpark (which is the first sight of the hotel) is unattractive with old shed like door towards lifts and needs a console table with a nice plant and maybe a picture on the wall to brighten the entrance and make one happy to be there

Three of us stayed for 3 nights in 2 rooms. I complained about the initial bedroom I was allocated as it overlooked the outdoor bar area and there was a wedding on, coupled with the first hot weather in ages. The staff were incredibly helpful and whilst they couldn't relocate me the first night did change my room for the following two nights. The staff in general (front desk, restaurant, cleaning staff) were incredibly lovely and very helpful throughout out stay. The 2nd room I was given was one of the nicest hotel rooms I have ever stayed in (and I travel a lot). I would recommend getting a room with garden view if possible. Breakfast was great, swimming pool & sauna area were spotless, gym was a bit dated but just a sign the equipment was used a lot - which is a good thing. Dinner at the restaurant was also really nice. Location is brilliant as it is right in the centre of Westport. The parking is also plentiful.

Some of the balcony rooms overlook the outside bar area - not probably a problem if it is raining but there was unusual hot weather and it was very noisy on the first night. My initial room was a bit dated. It would be nice to have healthier snacks in the snack machines. The gym could use some air conditioning and some newer mats.

Hotel in good location. Room was very nice, spacious, clean. Its really what we expected for the price we payed. Batroom is very beautiful, with jacuzi bath. Safe , mini fridge, balcony in the room. Breakfast was 10 out of 10. You can get full irish breakfast and use continental bufet aswel. Very nice restaurant and bar. We had a dinner aswell. Didnt left disappointed. Very enjoyed food and drinks. Excellent service. Aswell it is expensive. But worth every penny. Would come back again.

All was ok.

Breakfast was included and was a really nice set up. There was a buffet but you ordered a hot breakfast separate. The staff were very friendly. I liked the spa, 15 euros each for an hour seemed a reasonable amount to pay especially when we were the only ones in there. The room was big and the beds comfy. The hotel is right in the middle of town so everything is very walkable from there.

Some of the furnishings were a bit tired. For example there was a very big crack in one of the tiles in the wall.

Fabulous Hotel. Brilliant staff, so helpful and friendly. The hotel is ideally located on edge of town, walking distance to the shops. Free parking. We ate in the hotel both nights, food was lovely. We also used the pool on both days. We visited the Wild West soft play centre which was only a 10 minute walk from the hotel.

Had requested an adjoining room and they had none left which was a bit disappointing. Had two rooms side by side which we made work but wasn’t ideal.

Handy underground car park with a lift directly to the reception, large comfortable room with mini fridge, jacuzzi bath & large shower. The included breakfast was lovely and the pool/sauna/steam/hot tub facilities were also great!

Staff offered limited information on check in re. the leisure facilities, local area, check out etc but it wasn’t a major issue.

Very comfortable room, good access to the heart of town and to the walking path to Westport House and points west. The Spa is excellent and guests should make time for at least some relaxing adult time!

The main restaurant can be crowded at breakfast with numerous bus tour groups. At times, it's tough for the staff to keep the buffet stocked when so many people are at breakfast at the same time. The food was ok, but not great.

I would consider the hotel quite luxurious especially considering the reasonable price I paid for B&B. The jacuzzi bath in the room was an unexpected treat and very welcome after our hike up Croagh Patrick. The Plaza Bar was cosy and serves great drinks. I was pleasantly surprised by Coveys restaurant, great buzz and excellent food I was very satisfied with dinner and breakfast. The staff were friendly and helpful throughout. Oh and underground parking! I’ll be back.

Can’t think of anything