Every single thing. After the 1st day of me missing out on breakfast and just sitting with my family I told front desk I'm vegan and allergic to dairy. IHG hotels are supposed to have vegan options is why we booked so they confirmed but they didn't have any so Reina went above and beyond and got me vegan butter, yogurt and milk so I could eat breakfast with everyone during NM Albuquerque's hot air balloon fest.

Not a thing!

From the moment we arrived it was a good experience. There was parking close to the building, and the front desk people were more than friendly and helpful! Angelo, Reina and Irene were especially pleasant. The room was clean and comfortable, and quiet. The breakfast had a great variety and was continually stocked. The whole hotel was in very nice shape and every employee we met was friendly. It was a very nice stay!

Good location- quick access to restaurants, gas station, grocery stores and main road. Good warm breakfast. Comfy room. Loved the layout.Clean and smells good. Spacious bathroom with refillable toiletries. A/ C working well in this scorching heat. Good size refrigerator with freezer in it. Love the furnitures and storage cabinets.

Parking is tight and a bit tricky. We don't think there is soundproofing on these rooms. We didn't sleep well; walls shaking every time a door open & closes, footsteps above us, traffic in the hallway,  noisy A/ C, waterpipes.

1. Spacious, clean room 2. Comfortable beds 3. Terrific hot food breakfast options ALL week; especially good on weekends 4. Immediate & good service when repair needed in my room 5. Convenient location, safe, & plenty of parking 6. ALL STAFF were pleasant and helpful

1. Not enough disabled parking spaces

Clean, good location, good breakfast.

When we first showed up, receptionist had no smile, no welcome, not a word! She put her hand out for my card and asked for incidentals. My wife said that was the worst reception that we’ve ever had at a hotel! She didn’t have a name tag, but wife asked the next morning and was told her name was Ava.

The room was clean and had what we needed. The location was convenient, the breakfast was excellent and the entire staff was friendly.

The door to the adjoining room wasn't thick enough and the space under it was too big, which allowed us to hear everything that was said next door. The manager was willing to move us, but, fortunately, the Loud family left halfway through our stay.

I love how i always sleep on a cloud here, it’s so comfortable. The breakfast is my most favorite. So delicious and i love the manager Irene interactions with us making sure our breakfast and stay was good, thanks to her i felt extra welcomed. We love staying here

the heater was broken, we were cold but we managed

They lived up to the usual high quality for Holiday Inn Express. Nice rooms. Really good breakfast. Located near the main part of town. While I did not use them, there was a nice pool and an exercise room.

The hotel was tucked away on a poorly paved dead end alley with no signage from the main road. You definitely want a room far away from the ice machine located behind the elevator. I do not think I have heard a more noisy ice machine. Similarly, I had to unplug the room refrigerator for noise abatement.

The property was very clean and well maintained. The staff was very friendly and ensured that our stay was as comfortable and enjoyable as possible.

The only thing that I didn’t like about my stay is that the beds were not very comfortable and our backs were hurting when we woke up in the mornings.

Staff are always friendly and helpful from the gracious front desk to the hard working house keeping crews. The environment is always welcoming & clean. Highly recommend this location to anyone looking for a nice clean comfortable stay.

Parking can be a bit tight at times, but also understandable as it is a busy location.