The location, the staff, the room & the facilities

The breakfast was a bit disappointing & the service a bit disorganised. Only fried eggs available, and these were extremely tough after being under heat lamps. There were options to order poached or scrambled eggs separately, but these took a long time to arrive. The staff were lovely, but it did take some time to replenish breakfast items etc.

We had a lovely stay, food was really nice and I really think they have a fab breakfast selection. I love the fact dogs can stay for free, we were upgraded too as it was my husbands birthday and the chocolates were a lovely touch.

Could do with more staff at Reception very hard to get through to them on the phone

The breakfast was excellent, lot of choice. Items from the kitchen were served quickly and very hot. The evening dinner menu was good, plenty of choice. All food was served quickly and was hot. All the staff were very pleasant, it was clear that a number of staff were new recruits, with a little more training they will all be excellent. The spa area was lovely, a little limited seating at busy times.

Our room was lovely, a slight challenge with the electrical sockets, some non-usable and an adaptor was used for multiple electrical appliances. The temperature in the public areas of the hotel could be improved, it was a little chilly in the main bar area.

Our room looked into the golf course so we had a nice view. Also, most of the staff were very helpful and friendly

Our spa booking made by phone had not been noted down so we were not expected (though the change to the afternoon tea had gone through). One member of the spa staff was particularly unhelpful and just kept repeating the same unhelpful line.

The rooms were big clean and beds very comfortable. Food was good we had breakfast and dinner at the hotel. The free mini bar was a bonus. All the staff at the bar and restaurant were friendly. Had a great sleep.

When we arrived we were told the spa was at full capacity, never even thought this would be a problem as we booked this hotel for the spa. They have children sessions between 4.30pm and 7.30pm this was never stated when booking. We were dissapointed and told we were on a waiting list. I assumed people who were staying at the hotel would take priority over people paying to use the spa for the day. We waited around 30 mins before we got into the spa it was very busy and loud. Maybe thats an error on my behalf but at the time of booking it was never mentioned that spa access would be an issue.

Spa and pool facilities are lovely, the restaurant and bar are cosy and lovely decor. Rooms could do with a bit of upgrade but comfortable.

The food is a bit of the pricey side for what you get. The hotel was a bit chilly especially in the room.

I love this hotel, no matter how busy it never seems crowded because of all the rooms you can go sit in at your leisure. Lovely bar area and nice pool! Bedroom good size and such comfortable beds!

On the first night our food was so good, I was so impressed with the chef (Sunday) we booked in again for the Tuesday as we enjoyed it that much but sadly the 2nd meal was so disappointing, Luke warm and didn't seem fresh, I was gutted because totally opposite from the first meal and I ordered the exact same thing! There are a few small things the hotel lacks on with quality but it doesn't stop me wanting to go back.

We stayed in King suite it was very clean, very comfortable. Staff could not do more to help, service was excellent. We had food on the night it was very nice. The breakfast buffett was very nice also with plenty to choose from. Facilities was excellent the spa area was lovely and the hotel itself is amazing. Our only complaint was checking in at 3pm with ques we should of expected it being half term it was busy but not ideal only having one lady on check in, but that wouldnt stop us from staying again and we actually cant wait for another night away here again

Loved the swimming pool and spa set up. Staff were very friendly and helpful and there was a good selection for breakfast. Little issues we had were quickly resolved. Overall there were some maintenance tweaks needed (for example, wonky shower rails in the spa, rusty metal door edgings) but didn’t detract from a good weekend. Final point was that although there is a large car park, there are a lot of guests and golfers so parking can be tight. One final point - a map of the grounds would be helpful!

Little maintenance tweaks like wonky shower rails and rusty metal door edges in the spa, lack of a map of the site and there could be clearer signage.

Stunning location next to 2 championship golf courses and plenty woodland walks within the hotel grounds. Food was decent if a little overpriced in bars and restaurants and dogs allowed in 19th Hole and hotel bar areas. Spacious family bedroom and bathroom. Staff attentive when asked for anything.

£25 nightly charge for dogs with no dog bowl, bed or food provided and seemingly to cover the cost of a room deep clean (incidentally the carpet was already red wine stained when we arrived). Heating not working properly in room and cold throughout the night with condensation on windows. Interior very dated and needing refreshed. Swimming pool water not warm. Not able to access leisure facilities before or after checking in or out.