Our room was lovely and the bed comfortable. Breakfast was as expected food wise. There were lots of lounging areas, all very comfortable with pleasant surroundings and beautiful views. The evening bar staff were very helpful and friendly. Room service good. Loved the swimming pool etc. Plenty of parking.

Our first evening meal was not very enjoyable and rather expensive for what we had plus it was too noisy. The service was very slow and the staff seemed overwhelmed so we didn't eat there again. Breakfast choice was good enough but the staff did not top things up fast enough, we often had to wait for more glasses, bacon, bread etc and tables were not cleared, again the staff seemed overwhelmed.

The location, the staff, the room & the facilities

The breakfast was a bit disappointing & the service a bit disorganised. Only fried eggs available, and these were extremely tough after being under heat lamps. There were options to order poached or scrambled eggs separately, but these took a long time to arrive. The staff were lovely, but it did take some time to replenish breakfast items etc.

Beautiful hotel. Breakfast was lovely. The swimming pool was perfect. Loads of seating areas near the bar. We were family of six and most evenings we all relaxed together on sofas in one of the many lounge areas. The room was nice and the bed was comfortable.

We only tried the evening meal once. Unfortunately, the food wasn't anything to write home about. Service was slow, and meals were very average. We avoided the restaurant after the first night. It's a real shame that the food didn't meet the high standards of the rest of the hotel.

We had a lovely stay, food was really nice and I really think they have a fab breakfast selection. I love the fact dogs can stay for free, we were upgraded too as it was my husbands birthday and the chocolates were a lovely touch.

Could do with more staff at Reception very hard to get through to them on the phone

A delightful setting. Plenty of car parking spaces. A comfortable twin bedded room over looking the entrance to the hotel. A fast and efficient service at breakfast, with a good choice of hot and cold foods and beverages.

The. Spa facilities were tired. Ladies changing room has only one private changing room. Only one toilet was working. At 5.00 there were used towels overflowing and tissue paper on the floor. Two out of four showers in working . Always hot water in the shower despite turning temperature down. The shower gel /shampoo was available but dispenser not working. A great Roman hot room….. but no cold showers or plunge pool.

Beautiful hotel in very picturesque surroundings. Very comfortable and clean room which had lots of room and a big bathroom which had a bath and a shower. There are some nice walks around the golf courses which are really beautiful. The breakfast was good with a very varied selection of hot buffet food along with toast, yogurts, pastries and hot and cold drinks etc The one thing that really made our visit was the dessert! The Biscoff cheesecake was one of the best desserts I have ever eaten and the chocolate fondant was excellent. Next time I would skip the main course and just have two desserts.

The menus in the bars and restaurant were the same basic pub food and expensive for the captive audience. The evening menu in the restaurant was the same basic pub food (burgers, fish and chips, pie). It took 30 minutes until they took our food order and the burger I had was dry and not very tasty. The people next to us complained about the slow service and food in the restaurant.

The breakfast was excellent, lot of choice. Items from the kitchen were served quickly and very hot. The evening dinner menu was good, plenty of choice. All food was served quickly and was hot. All the staff were very pleasant, it was clear that a number of staff were new recruits, with a little more training they will all be excellent. The spa area was lovely, a little limited seating at busy times.

Our room was lovely, a slight challenge with the electrical sockets, some non-usable and an adaptor was used for multiple electrical appliances. The temperature in the public areas of the hotel could be improved, it was a little chilly in the main bar area.

Swimming pool was fantastic as we travelled with 2 children kept them entertained. Loved the layout of hotel

Communication between staff and customers. We reserved the claret jug for tea as we had 2 children with us and there is a games room at back of restaurant. Our reservation was cancelled with no explanation and reception staff re booked us, which was fine until we turned up for tea to be told it was cancelled again due to too many golfers in restaurant . I explained we have pre booked this weeks in advance and we wanted to eat there as it has games room to entertain kids and better menu for them. We were told to go to main restaurant where the menu wasn’t really ideal for one of the children as they are a bit fussy and told we couldn’t use games room!

We were very impressed right from the very start of our visit. The check-in process with Mr Swift (I have unfortunately forgotten his first name), was exceptional. He was friendly, a great conversationalist and made it perfectly clear what facilities were available and where they were located. He certainly set a really positive tone for what was to follow. The room was superb, exceptionally clean and comfortable, the spa was just perfect, as was the bar area and breakfast. All staff were very friendly and accommodating. This was our first stay at Slaley Hall - it will certainly not be our last. A big well done to all staff!

Nothing. everything was perfect!

The staff were excellent. The hotel was so lovely and the family room was great. I was nervous to bring my dog and baby but they made me feel so welcome.

Not all restaurants are dog friendly so had to have dinner in the members club which wasn’t child friendly which is a shame. There also wasn’t a ramp here for prams. Didn’t get greeted for staff here. There should be dog friendly tables in the main restaurant especially when charging a pet fee. Also maybe providing treats in the room would be nice too. That said a really lovely place to stay with such a warm welcome