The staff, the facilities and the food were absolutely exceptional and without fault. The incredible meal in the Cloisters for our anniversary meal was absolutely exquisite and as my husband said "That's the best cheesecake I've ever had in my life." - and we are quite the cheesecake connoisseurs! Lol! I guess when the chef worked at The Fat Duck that explains a lot! Special mention to Isaac and Archie in The Cloisters whose service was personable, kind, attentive and nothing was too much trouble. In fact, we could say the same for all the staff in the hotel and Spa - superb! The bed was enormous and very comfortable. Finally, the beautiful hall and grounds were stunning and the chauffeur driven trip down to the Golf Club for a meal was hugely appreciated during the storm that hit! Thank you Matfen for making our anniversary special and memorable. We'll be back!

Great setting, great food - very friendly and approachable staff

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The staff were exceptional and so kind and pleasant, the bedroom was immaculate and the comfiest bed with gorgeous en-suite.

Every meal we had at the hotel in various restaurants was cold, this wasn’t just an issue we had but was also vocalised by other guests. The spa was not tidy, towels and robes and plastic bottles were abandoned in the spa, there was no one on duty making sure it was clean and tidy. The bedroom became really cold at night and the heating did not work, none of the radiators in the whole hotel were turned on. The hotel does not serve food at any restaurant past 8.30pm, not even bar snacks on an evening so if you miss last reservations you will be starving until morning. The tv remote in our room did not work and they are not smart TVs so no Netflix or YouTube are available. No WiFi or signal throughout the whole property.

The location. The room. The spa facilities.

Breakfast experience was a total let down. Staff unattentive. My wife was given the wrong first course. I had to chase up my first course. We asked for a mix of toast butcwere given all granary toast. Staff were not easy to find.

Room was lovely. Spa was good with a decent sized pool, jacuzzi, sauna and steam room. Dinner in the Cloisters restaurant was excellent and breakfast the next morning was good and tasty, and the catered for dietary requirements (gluten free) very well. The location was easy to find and well marked. There is some building work on site, but that didn't spoil the weekend.

Some of the stairs are a bit risky if your balance isn't great. The hotel and rooms felt quite warm and we had individual air condition units by our bed. Wasn't enough loo paper, so had to ask for extra and despite confirming a late check out with reception we did have housekeeping try to get into our room earlier and we were also locked out and had to be let back in our room at 11am.

Stunning, grand property. The communal spaces are absolutely gorgeous, and the bar and restaurants are excellent. The tasting menu in the Emerald Room is expensive, but worth every penny. Breakfast is outstanding. The bed was large and extremely comfortable, and the bathroom was luxurious. We had a significant service issue in the Cloisters restaurant for dinner, but the staff/hotel recovered well in the end.

Our room was in the wing near the spa and was overly warm -- air conditioning would really help in that wing, especially in spring/summer when opening the window brings mosquitos into the room. There was also work going on at the property, and our room was exposed to it. Ideally, these rooms would have been left empty until the work was done. There was no shower gel in the room, just shampoo and conditioner.

From the moment we drove through the gates of Maften Hall we knew we were in for a treat. I booked our stay for one night for my partner and I's anniversary and the staff made it special immediately. They have valet parking, complimentary drinks on arrival and champagne and chocolates in our room waiting for us. The spa is small but has everything you need including a pool, jacuzzi, sauna, steam room and aromatherapy room. We had dinner at The Keepers which was affordable but delicious. Both of us would absolutely go back and can't wait for next time!

We didn't really need a balcony room as the weather was chilly but there was a lovely view of the church. Draws hadn't been fully emptied from the previous guest but as soon as we told reception they came and removed the items and apologised profusely!

Our stay couldn’t have been better. From the moment we arrived, we were treated with the utmost care and attention. The hotel generously upgraded us to the most beautiful room we’ve ever stayed in — a truly unforgettable gesture. We dined at the Keepers Restaurant on our first night and both opted for the steak, which was cooked to perfection. Breakfast the next morning was superb, with a fantastic selection and brilliant service from the staff once again. Our evening meal was exceptional — top-quality food at a very reasonable price. The spa was stunning and the perfect place to unwind. We’ll definitely be returning. It’s a fantastic hotel, made even better by the incredible staff who go above and beyond to make your stay special.

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We had a fantastic mini moon here for the weekend following our wedding. It is absolutely beautiful. Inside it's a wonderful mix of old and modern. We were met by 2 lovely staff members, John (who got us welcome drinks and a mab who sadly we didn't catch his name but he had fair hair, glasses and showed us to our room. Both were so welcoming and pleasant throughout our stay. We both enjoyed our daily chats with John. The rooms were beautiful and clean. The bathroom was amazing with a massive bath. We only ate at the new Keepers restaurant which was whilst still beautiful a more relaxed setting. The food was incredibly good quality for the price and delicious. There's a lovely town around 5 miles away with lots of cafes and independent shops.

The only slight negative was the room was boiling for September (even with the fan on). We couldn't see a way to turn the underfloor heating down. This in no way affected our stay and I have no doubt had we raised it to staff, it would have been rectified. It also made me desperately want to return and stay during winter months.

Matfen hall is so scenic, the grounds are absolutely beautiful and well kept. The decor is luxurious and a really pleasant atmosphere. Rooms was lovely and clean, beds was comfortable. Staff was nice and friendly. The Sunday dinner was one of the nicest I have had. Overall the hotel is a must to visit and stay. I would definitely return. Memories made and we was more than looked after.

There could be some improvements made but minor ones - personal opinion The breakfast service was not as good as the evening but still not a complaint to be made The aroma room in the spa area was not working however no sign of apology or as to why The evening food in the normal restaurant i would rate as just nice there was nothing I felt spectacular blowing my mind. Maybe a live music in the hall in the evening could be nice to set some atmosphere