Quinn and the bar staff impeccable, checking in and out with the girls 10/10, the staff are a real credit to the place

The manager.. having stayed a few times now, he talked down to staff, belittling In front of us all to see, very poor management skills, when actually didn’t really seem to know much himself, Also wasn’t helpful on my previous stay, but left it, but was rude and obnoxious to me and worse my wife and little boy, Better just to deal with the great staff and perfect location, If you wish to follow up more than welcome to give more detail

I booked a king room and when we arrived we got an executive room which was lovely with huge kingsize bed, fridge stocked with bottled water, 2 cans diet Pepsi and 2 kit kat chocolate biscuits which were all replenished daily. I asked for Riverside View and that's exactly what we got looking out onto the millennium bridge lit up every night.Also received 4 vouchers for a free drink of my choice at the hotel bar and a voucher for 20% off all food and drinks too.Buffet breakfast was lovely every morning with the choice of a cooked breakfast also if you wanted it.Very clean and tidy hotel and reception smelt amazing everyday

The pillows were not very supportive when sleeping other than that I loved it

Breakfast was good and plenty of choice Overall everywhere was clean and tidy Staff were always helpful

Only one small thing the room lacks chairs for more than one person staying would be so much better if a small coffee table and comfortable chairs to relax in were in each room as having mobility problems bed is too high to sit on.

Our 2nd stay here. Excellent location for The Sage and only a 10 minute walk to the Newcastle Quayside and 25 mins to Greys Monument. We had a superior double with a fabulous river view. The rooms are spacious and clean with tea and coffee facilities and bottled water. Breakfast is buffet style with a good selection of continental and full English options. Parking is limited, but if you get there early, you've more chance of a space. It's £8.50 for 24houra. .

The rooms are a bit tired, and the bathrooms desperately need an upgrade. The shower over the bath had poor pressure.

Was a lovely day until we came to go back to the hotel at night me and my daughter age 14 which I put that on my booking 1 adult 1 child as when we checked in that afternoon ..but staff on the door at night time wouldn't let us yo our room..they said that on the booking there was only 1 person down on her sheet to say was staying in my room..I was very upset ..it was late we had been to see my other daughters dance show at her university..as she lives in Newcastle and we don't.. they kept saying only 1 person is down on the booking and looking at each other there was a man and a woman both not letting us get by...I had to show my booking info on my app amd still wasn't going to ..after about 10 mins finally let us go to the lift to our room..

Great location , being able to park the car overnight

The heating wasn’t on in the room so first night we were cold , went to reception next morning and were told they would switch it on and sort it . That night got back to the hotel and the room was cold , was given a heater fan or choice to move rooms but at 7:00 at night thought it was too late to start changing rooms . Then was told they’d had problems with the heating in some of the rooms ours included, so why put us in there in the first place as it was the middle of Feb and cold . The room in general was a little tired and in need of a refurb but for what we paid we thought was ok . But going back to the heating no matter what you pay for the room it should be warm at least , you don’t go and pay to stay somewhere and be cold .

Super comfy bed Good tea/coffee facilities Spacious room with lots of storage Lovely quite location on the river , next to bridge and across from bars restaurants ect.. Lovely breakfast Always smelt nice and clean

For this quality of hotel to have such rubbish thin doors, that slam, making so much noise, the type of noise that goes right through you is beyond me. You can hear people in the corridor, the lights are always on too so light shines in, but the fact the doors slam all the time as people / cleaners move around is so off putting and annoying. Surely they can use the springs or fur around the door edge to soften the noise.

Great hotel with a lovely view of the Tyne and right next to Millennium Bridge. Rooms were comfortable and clean. Lovely fresh bed linen, comfortable beds, and nice plump pillows. Breakfast was very good and we had dinner in the bar on the night we arrived. It was delicious (if not a little bit too expensive). Service is friendly. Car parking is a real bonus. We would definitely use this hotel again. It is a reasonable walk into the center of Newcastle (25 mins), but it's a nice walk.

Bathroom was a little small and the vanity area was a squeeze for two girls and all our lotions & potions!

Very conveniently located. Comfortable. Friendly staff. The bedroom was a good size, the bathroom very small but adequate. The bed was comfortable and although the hotel was full it was quiet and peaceful and we had a good night's sleep. Would certainly stay there again.

Mostly breakfast was satisfactory with the usual buffet set-up. As we had been to a late finishing party on the previous evening we didn't go to breakfast until 9.30 (it was to finish at 11.) However there was very little fruit left in the fruit dishes and no croissants or pastries left, only basic sliced bread to make toast. So we enjoyed the cooked breakfast but the rest was disappointing.

I've stayed there several times over recent years and the staff are always amazing ! The room was super clean and freshened up nicely each day. Reception pointed me to a great car park as yours was full, that helped too.

I thought you could have done a bit more to support the great north runners on the morning of the run, maybe some free snacks or a drink afterwards. You double your price for GNR weekend, it would be nice if you appreciated it in some small way ? I heard other hotels were doing this, maybe you did too, but I wasn't aware of it.