Beautiful suite- we stayed in thomas bewick on the 5th floor Breakfast was gorgeous. Amazing choice and everything tasted so fresh We were given a complementary upgrade from deluxe double to a suite

"Fluffy" robes would be better described as exfoliating The lift was out of order. Breakfast was on the lower basement floor. So we had 7 flights to get back to our 5th floor room - not fun with asthma! Nor to oull a large suitcase down 5 flights to check out. There were signs saying staff would help with luggage, but nothing about breakfast in your room instead

My wife and I were satisfied with our stay in a "Deluxe Room" at the Grey Street Hotel. Our room was properly equipped, thoroughly clean, and nicely furnished and decorated. In addition it was sufficiently large, had a proper closet, and benefitted from being on the top floor with no vis-à-vis at all. The WiFi, lift and shower worked well, and the room was very effectively serviced every day. Because the room is on the top floor and has double windows, the traffic noise is limited to a background rumble which did not really trouble us. The location suited us. The station and two metro stations are easily reached on foot. Numerous bus lines pass nearby, there are innumerable restaurants and cafés, and many attractions (theatres, museums, etc.) are not far off.

The outside windows were very dirty -- which partially undercut the pleasure of the view to Gateshead. Moreover, the outside windows can only be opened an inch or two -- not enough to let in some fresh air. We would have welcomed having a mini fridge.

It is about 7 minutes from the train station on foot. Breakfast and the service team at breakfast was very good. The room was quiet. I forgot my passport and keys in the safe and the staff retrieved and kept it for me.

The window looked out onto a pediment that was used by pigeons and had a few bones on it! The layout of the room was a little odd, to use the kettle I had to take it from the wardrobe and put it on a wobbly side table and move the flowers to the floor. The windows don't open.

Fantastic location. Nice and central, near the station and short walk to the quayside. The staff were so friendly and helpful. Breakfast was lovely with a great choice. The room was well equipped with a good amount of storage. Complementary water in the room and aircon (very welcome as we stayed during a heatwave).

Shame there wasn’t a bigger reception area or a proper bar. The bathroom was a good size but the shower was quite small and hard to get the water to a consistently acceptable temperature. As there is no onsite parking we were directed to a car park very nearby which was good, but very expensive if you’re staying for a couple of nights.

Location was great. An easy walk from the railway station, even with large suitcases.

We were on the second floor but once on L2 with the lift we had to get our luggage through a door up 3 steps and down 3 steps like over a hump. Then through another door to our room. It was a bit like an adventure course to get to our room. We each had 23 kg suitcases; a carry on and a backpack. It wasn't an easy trip. The elevator took only one of us and our cases the other had to use the stairs. We are in our 70s. Experienced travellers. We are used to humping our cases.there was no porter to help us with luggage, OK but.... I think they should have realised when they saw our luggage, which they stored for 2 hours before we could access our room at 1500, that someone would have twigged at the dilemma.

We stayed in the Lord Armstrong suite. The room was spotless, bed comfy and the hotel was in a great location. We normally stay at one of the larger chain hotels which cost more, following our stay here I don't think we would return and would definitely stay at Grey street again. The staff were also lovely and accommodating.

The only things for us which were potential down sides (wouldn't go as far as saying dislike) was the lighting in the main room was quite dark which made it hard for getting ready. The water pressure in the overhead shower wasn't great and the the smaller shower head just got water all over the bathroom. Definitely not enough to deter us from staying again.

Finding the hotel was easy, as was the location of the car parking. It really isn't far from the parking so please don't let that put you off. The greeting from reception was really warm and welcoming. I had been upgraded which was a treat and so despite getting there fairly late I was able to treat myself to a lovely bath with surround colour and relax after a long day and drive. Bliss! The bed was super comfortable and I slept like a log. Rare in a new place. Breakfast was also exceptional and I would highly recommend it. Overall I was sad to leave and will definitely be returning. Next time will be social rather than business so that I can stay longer.

To be honest, I can't fault anything with the hotel. Everyone was really nice and welcoming and it was a pleasure to be in their hotel.

Good location in the city centre, easy check in and out, friendly staff and good amenities with in the room

There is no bar within the hotel, it would have been nice to order a drink when we arrived. The room was 25° and when I tried to use the air con it didn't make much of a difference. The windows don't really open much so no air was flowing through. It made getting ready in the room uncomfortable because I was constantly too hot. I would still stay again though because the hotel is lovely and in a great location... it may have just been the air con wasn't great in that room.

The property is very well situated amongst restaurants, bars and shops. We stayed in the Lord Armstrong Suite and it was fantastic. The room was very spacious and had all of the amenities that we could have wanted. The bath was great and meant that we didn’t even use the large shower. The bath was surrounded by led mood lighting and was an extremely nice touch as it gave the bathroom a relaxing ambiance. The room was cleaned every day and everything was replenished including the biscuits that went alongside the tea and coffee. We booked for the romantic package that includes a bottle of fizz and flowers on the bed. This was extremely nicely presented with the bottle in an ice bucket waiting upon our arrival as well as a small box of chocolates which was a very nice touch. We also ordered the breakfast basket and the service here was very simple and confident. We simply filled out our breakfast order the night before and hung it on the door the evening before and a lady came the following morning and delivered it at the time that we had specified (10am). The food was lovely. We didn’t go in the hotel bar but when we walked past it it seemed like a really nice atmosphere with music playing. The room was very well sound proofed and we didn’t hear anything including neighbours or outside. The room also included a safe and a mini fridge which were handy to have. We left our bags with the hotel a couple of times as we checked in early and checked out a few hours before our train. The staff were very helpful and accommodating with this and it made the trip much more relaxing.

One of the bed side lights didn’t work independent to the main light and one of the main lights didn’t work so I’m not sure if these were connected in some way. Also, we stayed on the fourth floor and some of the decor on the walls was slightly dated. There were white and green tiles which I think had been left over from the previous decor.

Proper blackout curtains, v comfy bed, plenty of space, staff v helpful, rooms were quiet despite the bar being open late and the main road. Was able to dine at the attached restaurant on zero notice on Friday night, room serviced daily. Fulfilled my rqst of having a shower cubicle in bathroom over a shower over the bath. I need that due to my mobility issues however as I'm also a obese person, I couldn't actually fit inside the cubicle to shower. So did not want to cause a fuss after making such a specific rqst. So washed using the sink n scrubbing down.