My husband and I always like having our little staycations in this fabulous hotel! We would normally book a room for New Years Eve so we could watch the fireworks on the Quayside, or to celebrate little wins we have. This particular stay was for my birthday, topped with watching Les Miserables at the arena. (I especially loved the gentleman at the front desk - he commended us for deciding on a staycation! 😊) We always have a lovely stay here. Staff are very friendly and helpful, and couldn't do enough for you. Rooms are quite spacious and clean, and impeccably done. Food from the restaurant is also amazing! My favourite person to encounter is the scottish lady during breakfast service. She's so lovely - everytime we encounter her I always feel so happy. The only negative thing that I keep forgetting to always write (now, I remember) is that the pillows are too soft for me - I feel like I get smothered by the smushyness. Also, I don't like the fact that the sockets are really far from the beds - because the rooms are so spacious, I feel like I literally have to travel to charge my phone. However, these are just minor things that can be improved over time. The quality of service has always been amazing, and that I really cannot fault. See you guys again, soon!

Location was excellent, near to bars, restaurants, shops and attractions Staff were extremely helpful and friendly Bed was very comfortable Bridge view Room was a good size, bed was big and comfy, warm, shower was great! Breakfast was amazing with alot of choice Cocktails in the bar were tasty and a great pre night bit of fun Millennium bridge is outside of the hotel and looks brilliant lit up at night Parking was easy and relatively well priced. £26 for 3 nights/4days Some great local pubs nearby, The Tyne and The Free Trade Inn being particularly lovely with great ales and atmosphere Persian Restaurant Dood was amazing and worth a visit as was the local Miller & Carter steakhouse both within walking distance Overall a lovely stay!

Pillows could be better

Beautiful huge bedroom with river view, joined to a living room, stand alone bath and separate bathroom. Really good dinner and breakfast. Staff in restaurant were all absolutely lovely. Very comfy large bed and nice bedding.

Only one large and one small towel in the suite, seemed a little 'tight' for two people especially as there was a stand alone bath in the living area and a seperate shower room. Never asked for more to be fair, as we only used the shower and I am sure it would not have been a problem to bring more. The living room could do with a lamp, their were two in the bedroom along with bedsides and table top lamps. It was either all ceiling lights on or complete dark for watching the tv. Couple of easy fixes to make the suite just that bit better.

the staff were incredibly friendly and helpful. the hotel gave free drinks to the GNR participants which was nice. we ate in the restaurant on the Saturday night and the food and service were great. The beds were comfortable, the room was a little warm. finally we were lucky in that we had a room overlooking the river, which was magical.

the furnishings and fabric of the building is starting to look a little tired. the floor of our bathroom had water scale marks both on the floor and on the skirting. for a premium hotel, this was not great.

Been previously and enjoyed hotel experience and were given the top floor room as it was our anniversary This time nice room with bridge view

Room not clean Bins not emptied evidence of flu medications and used tissues as well as dust on bedside lamp surfaces ( photos taken). My husband has a health condition which includes high risk of catching infections especially linked to respiratory issues which leads to immunosuppressive issues. I contacted reception who sent up someone to change empty the bin. My concern was was there a risk of surface to hand cross contamination if the room hadn’t been cleaned thoroughly? I was very disappointed of Malmaison. I was offered to speak to duty manager but I thought no point as was told on checking in that hotel was full so therefore couldn’t be moved to another room.

Lovely hotel, we booked a suite lovely room staff were very accommodating. Breakfast was great and all the servers made you feel at home. Will stay again.

Husband is a wheelchair user it was hard getting in the hotel,there was a ramp to get you to the door but when at the door could not access himself. Spoke to reception to see if this is something that could be looked at in the future and was told no but my husband could phone reception and they would come and open the door. On my way to hotel I tried ringing the hotel 3 times before someone answered.

Malmaison Newcastle wasn’t just a stay—it was a life-changing adventure. Sharing the hotel with the entire Mumford and Sons band, André 3000, and the legendary Phil Collins was like stumbling into the coolest fever dream imaginable. The highlight had to be when Phil Collins got into a heated argument in the lobby with what he thought was a disgruntled Tesco employee blocking the plug sockets… only for everyone to realize he’d been passionately venting his angers to a diesel-powered generator. The laughter was contagious, and somehow, in the middle of all this, I ended up landing a job! A casual chat over breakfast turned into an opportunity to help rub garlic butter into baguettes for Farmfoods. Who knew my stay would come with career prospects?

It’s hard to fault a hotel when you’re living in what feels like an improvised sitcom. That said, the combination of Mumford and Sons rehearsing harmonies, André 3000 offering investment opportunities for his new Instagram lashes page and Phil Collins yelling at industrial equipment made it a bit difficult to get a peaceful night’s sleep. But honestly, I didn’t mind—it was worth every sleepless moment.

Upon checking in, we mentioned that we were getting married the following day in a secret ceremony. The lady on reception was so excited and asked us to wait a moment and went into the office. She came back and upgraded us from a suite to the ENORMOUS Turbinia Suite which was beautiful. They also arranged for bacon and sausage sandwiches to be delilvered to our room the next morning. Upon returning from our Wedding we found a complimentary bottle of house Champagne (not prosecco!) in our room. Thank you so much for making our stay special.

It was all so good and we were well looked after!

Stylish, good location, quiet, clean, staff all very friendly and helpful. The drinks vouchers in lieu of housekeeping are a great incentive. Good restaurant and bar.

We found the room too dark due to insufficient lighting. Guests should be able to adjust the level of lighting to suit their requirements. As a short-sighted person I found it incredibly frustrating that because of the position of the desk and sink I couldn’t get close enough to a mirror to see clearly to apply makeup etc. Also there was no full-length mirror in the room.

The room we stayed in (I believe it was a Club Deluxe Bridge View room) had an amazing view of the Millennium Bridge and the Newcastle Quayside. Even though I am from Newcastle, the view was absolutely stunning and something I could never get bored of. The location was very accessible and easy to find. The staff were helpful and friendly, and our room was exceptional! I paid for some added extras as it was mine and my partners anniversary and the rose petals on the bed made a more luxurious stay! The toiletries and robes provided were of great quality. We had no issues at all and had a perfect stay!