When the room was not ready at 3 p.m., we had to wait till 1645. At least we had my cousin room to leave cases in. The whole 3 nights the room was not hoverd and bed was not made the clean towels in room on arrival we only got one for two of us as we're told by cleaners they were still wet .breakfast was outstanding and we had dinner at night and that was outstanding too.

Professional friendly staff, always take time to assist. Breakfast was amazing, buffet style always topped up with everything. Comfy bed (room 201) front facing, 2 min walk to main Newcastle bars/ restaurants, 15 min walk to St James football stadium, train station next door. Leisure centre located at rear of hotel, a bit disappointed that we had to pay £5 each to use. Even got a seperate TV room with 3 giant TVs showing Sky Sports continually. 2 bars in the hotel, decent prices, £12 for 2 cocktails, £4.50 for spirits. Rooms cleaned, made up every day by 2 great girls, linsey & Laura ( special mention to them). There are somel negative reviews given to this hotel, we thought it was amazing.

£5 charge for the leisure complex. Trivial I suppose

I stayed here because right next door to the station so for ease. Also price. If it was any more I would stay in a nicer hotel with more modern facilities for example a stand alone power shower and better TV and furniture. Good that you were given EARPLUGS in the bedside drawers which I used as the traffic outside can be noisy.

Luckily we had plans so didn’t stay in and need the TV but when we turned it on for the news and on the evening in bed it didn’t work. BBC one was not watchable at all the AERIAL WAS BROKEN it did not fit the socket. ROOM 119a sellotape on back of TV and socket where someone has tried to fix it. This needs repairing !! Also the light above the mirror on the dressing table DIDNT WORK and I Believe the light in the BATHROOM Didn’t work. It would be nice to have spoons as the wooden sticks break and soggy in your tea and can’t use them again.

I came for a week so see my cousin as we are getting old now. The hotel is grand, not like the standard hotels .on arrival was given room 313 on the 3rd floor . When l entered the room, the towels were on the bed but were still wet and looked in wardrobe to find that the safe had been taken out .but on Web, it says safe in room .l went to the front desk, and the very nice reception lady upgraded me to room 301 with a safe .and gave me three breakfast vouchers, marvellous 😋.. I had dinner and breakfast in restaurant it marvellous services, and it was outstanding. eye to detail, the breakfast management was great, so helpful as l am classed as disabled helped me carry my plate in the morning. The swimming and gym outstanding 👌 But the cleaner of the room was poor 😕 from day one l was in my room when she came to make up room she asked if l would like room made up which l said yes she just pulled back sheets that is not making the bed and l have been here 7 nights not once as the sheets been changed nor leave l had fresh milk sashes or biscuits left had to go down to reception each day .nor could l clean my toilet as there was not a brush as l have had lots of operation a use the toilet 3 times a day there are skid marks down the back and not once as it been cleaned l even left seat open it did not help .there is black mould growing in the shower, which can be treated by the room maid. It is her job . I did say to the young man on the front desk about the room maid He replied that we would do an investigation 🔎 Overall, the only one thing which lets the hotel down is the maid young English girl..

Stayed in 2 twin rooms! Arrived early and were given one room which was a bonus! The room was like a box room and very claustrophobic! Went back to reception and this was quickly changed! Anna was very helpful and said she wanted us to enjoy our stay! Large bathroom. Breakfast was very nice! First morning food was covered and very hot, covering was removed on the srcond morning and food was colder.

Rooms were comfortable and clean, but decor was badly in need of repair in both rooms. This is an old Hotel but rooms are very drab with plaster hanging of the ceiling, and nails sticking out of wall. Not what you expect when entering the Hotel as it looks lovely.

Thought had been given to the provision in the room. There was obviously a kettle with tea/coffee and a TV (never switched it on so no comment on that). But also - a fridge, a hairdryer not-tied-to-the-wall, a desk with a decent big mirror with a light over it, an iron and an ironing board, and a safe. There were little sachets of actual milk in the fridge, and nice biscuits. Oh yes - and a fan in the wardrobe, although that was not necessary in March. So all very well considered - possibly by a woman! - to provide the extra touches that make for a comfortable and easy stay. Others have mentioned noise. I was at the front of the hotel more or less over the entrance; with the window and the double glazing shut I was very very distantly aware of some voices in the street - and that was on a day when there had been 150,000 people in the streets of Newcastle for a football victory parade. So that wasn’t a problem. If it had been – a drawer contained a note from the hotel and a little packet of earplugs. The huge station car park is but yards from the back door of the hotel. I was there to attend a wedding whose reception was in the hotel itself - beautiful room and the food was very good.

The only thing was the decor! For some unfathomable reason, everything in the room was Brown. Not faded, not really tired - just shades of brown. It was like being back in the 70s. Strange. But I loved the grand old staircase and the majestic chandeliers.

Staff at reception, spa and restaurants were universally helpful and friendly. Good value breakfast, with generous buffet and vegetarian and gluten-free options on request. Location very convenient right by the train/metro station and near town centre. Room and facilities were all functional, and the public areas and staircase are very grand. You can use the steam bath/pool facilities for an extra £5 per person.

Although everything worked, the rooms and spa facilities are a little worn (e.g. black sticky tape holding together carpet, steam bath seats etc). Our double room was very small, with the TV taking up most of the desk (it looked like it had come off the wall) and only one chair to sit on. The location is really central but that means it can be quite noisy in the early hours, although we didn't have any problems with music like other reviewers - it may be a problem if you are a very light sleeper.

Close to the railway station and the city centre.

First bedroom allocated was small and no armchairs to sit in. Had we been staying one night we probably would have put up with it but we were staying three nights so spoke to receptionist who was excellent and had no problem in changing the room for us. Room 207 was very spacious but the decor really needs upgrading. Skirting boards and other areas dusty and the areas around the windows need cleaning as do the inside of the windows. The shower was a disappointment, door is small so struggled to get in. Water took about 10 minutes just to get lukewarm and the drainage took forever so the tray filled up nearly over spilling onto the floor. Soap tray broken. This is our third stay and we love the location and period of the building but the rooms really needs upgrading.

Our room was very spacious & the facilities were excellent. A mini fridge with bottled water was also a positive. Spotlessly clean & the bathrobes were a nice touch. Breakfast was really nice, with various options available. The hotels location was perfect for our visit to the theatre which was within walking distance. The hotel itself offers pre theatre meals & drinks, which is something we will consider on our next visit. We will definitely stay again. Staff we met were really lovely & Jonathan on reception was really helpful.

Overall, there was nothing we didn't like. Personally, I would have liked the room to be warmer, although my daughter said it was ok.

The location is perfect, next door to the central Newcastle station. Quick access on foot to all parts of central Newcastle, also a Metro stop. The hotel is very big, and elegant in an old fashioned (lovely) way with ornate tiles, sweeping staircase and long hanging chandeliers. So it felt unique, not like the standardised rooms of the chain hotels. Large bedroom, good hot shower. Really friendly staff. We didn't know if before arriving, but there was also a swimming pool (small) to use in the adjacent building. Small but great for a welcome quick swim and shower after the Great North Run before taking the evening train back down to London.

TV only had a few channels