Staff are all so helpful and on hand 24/7. Breakfast had plenty of choice, no matter how you prefer breakfast. Location is great , short walk and you are at the baltic and the millennium bridge

If the hotel is going to have an agreement that people can stay here as their temporary accommodation. I do think something has to be monitored or done about the use of alcohol and drugs. It is not the staff's fault but when you are going out somewhere important to you and already nervous you should not also have to worry about if you smell of cannibis when you leave. I have stayed here several times and this has not been a problem once.

Nicely located hotel, short walk to quayside. Friendly staff on arrival, with very secure parking. Rooms are spacious, nice sized bathroom. Bed very comfortable, room and hotel spaces very clean.

Parking gates are slow, always waiting for a long duration to access car park, £10 per night parking could be cheaper in my opinion for guests. Vending machines are old and broken, lost money without product. Rooms are too dark, more lighting needed. TV is too small for room, makes it difficult to watch anything as bed is far away. Wheels on bed doesn't work well with wooden floor, found the bed wheeling away when trying to get on haha.

I recently stayed at this delightful hotel and had an excellent experience. The staff were incredibly friendly and went out of their way to ensure I felt welcome. The rooms were spotlessly clean, well-maintained, and offered a cozy atmosphere. One of the highlights of my stay was the lovely walk alongside the river just steps from the hotel—it was both peaceful and picturesque. Additionally, the location is perfect, as it’s only a short stroll to the Millennium Bridge, making it ideal for exploring the area. I highly recommend this hotel for anyone looking for comfort, convenience, and great service!

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Our stay at the Gateshead Ramada Encore was exceptional value for money. The rooms were a great size, well-equipped and the staff were incredibly helpful ensuring our dietary requirements were met at breakfast - big shout out to Susan/ Sharon working in the breakfast area on 1st March. The hotel was clean, bright and spacious throughout and all staff we encountered were very friendly and helpful too. A great place to stay moments from some vibrant areas of Newcastle and Gateshead.

Our only gripes might be the location which wasn't the most glamorous (next to a building site as a new music venue is due to built next door) - but this was made up for by proximity to the Newcastle Quayside which is beautiful and has plenty of options for food and drink. The other small problem was the fact that the twin beds making up the "double" made the bed extremely large which felt too big for a completely comfortable night's sleep with your partner, but I guess that's a matter of preference.

Everything

Checking in procedure When booking a room, guests must be advised or reminded to produce a driving licence or a Passport as items of identification when checking in....I had neither... wasn't aware that this was mandatory. I needed special assistance by photo copying my council bus pass which in effect, was most annoying thinking I wasn't going to be accepted as a guest, which meant finding alternative accommodation after taking all day travelling to arrive Very annoying miscalculating aspect of information necessary that needs attention by Booking.com

The hotel is bang in the middle of a very busy city centre with lots of traffic and noise surrounding it, especially in the morning traffic hour. The hotel itself is pleasant, comfortable with sufficient parking. The staff are very kind and friendly always willing to assist and help which is an added bonus. The rooms are large, roomy with all that one needs. The rooms are sound proof so if you have the window closed you hear nothing from outside and a good night's sleep is 100 per cent guaranteed. The manager, Richard, was very accommodating and very friendly ensuring my stay was good and went out of his way to make me feel valued as a guest. Kudos to him and his staff, especially Zak who is superbly tall and just very pleasant and helpful.

The electric vehicle charging is a real bonus and one of the main reasons I stay. The staff are exceptional, especially the ladies who look after you so well at breakfast. Its nice to have a small gym to use after work. The bar area was pleasant and was showing the football. Nice large comfy bed and a good shower in the bathroom.

A small point I know but there was only a light switch and electric socket at one side of the bed. They could do to be at both.

Very clean establishment with incredibly friendly staff. Within walking distance from the city centre too where you get to go over the famous curved bridge… large rooms with lovely, clean bathrooms. I’ve said this before but I’ll say it again: the staff were very friendly, can’t compliment them enough!

This can’t be helped but there were a few times we were woken up in the night to drunk groups in the hallway. Just bare in mind that the walls are a little thin so bring earplugs if you’re a light sleeper :)

Although brief, I enjoyed my stay. The hotel was clean and bright. The room was a good size, and the bed was very comfortable. Breakfast was well presented with lots of different options, including cereal, poridge, full English, and pastries. It was refreshing to see the Smoking Area was well away from the Main Entrance.

Check-in seemed to take an age... I don't know why. Once in the room it was disappointing that the TV remote didn't work, despite changing out the batteries.

Great location to the city ,around 15min walk away but only 5 to the sage music centre. Comfortable rooms and just big enough for 3 adults( as a family)has everythingyou need down to an iron/board. Lift was added bonus. Love staying on the 6th floor as so peaceful. Staff super friendly and helpful. Had our evening meal before going to the Arena....it was lovely,cooked to order and home cut thick chips. The breakfast is amazing with so much choice.Would definitely recommend as our second stay proves. Great parking .

Only slight niggles that not much hot drink choice in room or a biscuit lol.